Riu Palace Macao

Due to the logistics of the resort , it appears this place is we’re American tourist’s come to party for a long weekend. The American tourist Benidorm, loud and louder. Not against a good time, but some behaviour shocking. So avoid if this is not what you want. Hotel Had to move rooms, as general failures with first room, which included mold, damp and lack of working appliance’s. Most people had moved rooms at least once during their stay we found out through general guest communication. Service, depended on you tipping after every drink and would often run out of branded drinks and try to pass them off.You have to go to another bar yourself to get it. Understaffed pool bar service for amount of guests staying at the hotel. Entertainment. Not bad throughout, and they worked hard. Pool cleaning not existence until complaint’s made.Pool bar especially dirty, but what do they expect, when people are eating and drinking in the middle of the pool.Hygiene, Health Safety compliance not good. All pools, not just the pool bar. We started going to the beach, because of the above.Not the prettiest beach, but better than the pool. Be up early if you want a decent sun-bed, and do not be surprised, if you find someone moving your things when at lunch as I did.Challenged the arrogant tourist , who advised they were cleaning it for me. Not the fault of the hotel, but the manners of certain tourists. Food Buffet repetitive , could find something if you had too. Had a few theme night but Italian night, no lasagne, meatballs or linguini ? Food across the entire hotel not five star standard and would say only three. Got food poisoning on the last night, still on medication. Well not sure if a drugs cartel was on holiday at the same time as we holidayed here, it was everywhere.Smoked around all pools and you could smell it when on your balcony.I though it was legal until I googled it. Several guests raised this with management, but little done to stop it. Will not return and would not recommend. Not had a holiday as bad as this for a good twenty years. Would also not book with Tui again.

I’m posting this because I feel other holidaymakers should be aware of my experience at RIU Palace Macao, particularly anyone travelling with a food allergy. Unfortunately, there were a number of serious issues during our holiday which significantly affected our overall experience. The most concerning issue for me was my nut allergy and the lack of reliable allergen information at the hotel. Throughout the holiday, staff were repeatedly unable to tell me which foods contained nuts or which options were safe for me to eat. This severely restricted my food choices and caused considerable anxiety whenever I ate. On one occasion, I specifically asked whether a cheesecake contained nuts and was told that it did not. When the cheesecake arrived, there were nuts surrounding it. For someone with a nut allergy, I found this extremely serious and potentially dangerous. This was not simply a matter of food not being to my taste. I could not rely on the information I was being given about allergens, meaning I was unable to confidently choose from a normal range of food during my holiday. There were also numerous other issues: • A maintenance man entered the bathroom while I was in the shower. This was an unacceptable invasion of my privacy and one of the most concerning incidents during our stay. • Approximately two-hour waits at both airports, with our luggage being among the last cases to come off the carousel despite travelling Premium. This was extremely disappointing given the additional cost of Premium travel. • Being given an aircraft snack containing traces of nuts despite my allergy. • Being told there was no lemonade available because of a shortage in England, which I found a very strange explanation. This was on our return flight and I have since found there to be no shortage. • The aircraft being dirty walls seats and curtain spained • A member of cabin crew referring to me as a “dwarf”, when I explained my feet were on my blanket as they didn't touch the floor I which I found completely inappropriate and upsetting. • A damp hotel room with wallpaper coming away from the walls. • A broken hairdryer which was not fixed for approximately 10 days. • A strong smell of cannabis around the resort, with people approaching us and offering cannabis for sale on the hotel beach on a daily basis. As I also suffer from asthma, I found the persistent smell particularly concerning and uncomfortable. • The swimming pool was dirty, with mould around the edges and cracked/missing tiles. On one occasion, I also witnessed a maintenance man cleaning the pool with chemicals and a brush while people were still swimming in it. I found this extremely concerning and not what I would expect from a five-star hotel. • Having to repeatedly ask for clean towels and for the fridge to be replenished. • Housekeeping standards that remained disappointing despite leaving generous tips. This was a £6,000 holiday, so our expectations were understandably high, particularly for a five-star hotel. Unfortunately, the overall standard and the number of issues we experienced fell well below what we expected for the price we paid. I also raised my concerns with TUI while on holiday ( which were not logged or acted on ) and following the holiday. Despite explaining the seriousness and number of issues we experienced, TUI offered me a £100 holiday voucher as a gesture of goodwill. I declined this offer because I did not feel it reflected the seriousness, number or impact of the problems we experienced during our holiday. And they closed my case and thanked me for my feedback. I found this very disappointing after the number of holidays I have booked with them. Overall, this was a very disappointing experience, particularly given the standard of accommodation and service we expected from a five-star hotel and the holiday we had booked. My biggest concern remains the lack of confidence I had in the information being provided about food allergens. Anyone with a serious food allergy knows how important it is to be able to trust the information given by hotel staff. I would strongly encourage anyone with a food allergy to think carefully about this experience and, if considering this hotel, to make sure they are completely satisfied with the hotel’s ability to provide accurate and reliable allergen information before booking.

We really enjoyed our stay at the RIU Palace Macao. The positives massively outweigh the negatives, and we would definitely return to the resort. Pros The food is great. The buffet is varied, with loads of options, and breakfast is excellent too. The speciality restaurants (which aren’t actually à la carte) are good and, importantly, don’t require a booking, which is a big plus. We especially enjoyed the steakhouse. Service from the staff is mostly very good. You get the occasional member of staff who looks like they’d rather be somewhere else, but that’s pretty standard anywhere. Overall, the staff are great. The entertainment team work relentlessly and put in a huge amount of effort. They’re clearly working hard all day and night. I absolutely loved the coffee shop. It’s open early until late and became our favourite place to go when we wanted a quieter moment and a decent coffee. There are lots of pool options and we never had any problem getting a sunbed. There are plenty of bars too, so you’re never far from somewhere to get a drink. The drinks themselves are good wherever you are. The best thing about RIU hotels, for me, is the entertainment. The separate RIU Party area is superb. It’s so much better than having the parties inside one of the hotels. Having what is basically a high-end nightclub-style party, with pools and easy access to bars, is brilliant. It’s really inclusive too, with people of all ages (obviously 18+) getting involved. Yes, some people get a little bit frisky, but it’s all part of the fun! The beach is beautiful. Definitely get up early at least once to see the sunrise — it’s breathtaking. As with many of these resorts, there is a two-tier approach, with some areas restricted unless you’ve upgraded. I’m not a fan of this, but it is what it is. The Cuban bar is such a cool place to go when you want something a bit quieter and classier. There’s just something about the atmosphere in there that feels really cool. The rooms are cleaned every day and the cleaners work incredibly hard. The whole place is spotless — apart from the pool bar, which I’ll come to! There’s also a little water park within the resort, which is a nice extra. It’s RIU, so the optics and minibar in the room are fantastic. Another big plus is that you can use the facilities at the other RIU hotels in the resort (although not all of their restaurants). It gives you a nice change of scenery and makes the whole resort feel much bigger. Cons The two-tier system is probably my biggest general gripe. Some areas are out of bounds unless you’ve upgraded, and personally I’m not a fan of that approach. It is, however, clearly part of the RIU model. Being adults-only sounds fantastic, but there are two sides to it. Firstly, it can actually be strangely quiet at times. We genuinely found ourselves missing the sound of kids playing and splashing around. Secondly, you can sometimes get groups of particularly loud and obnoxious guests who make things uncomfortable for everyone else. This happened on both weekends, when a handful of people got absolutely hammered in the relatively small pool bar and basically took it over, shouting, screaming and demanding attention. Quite a few people looked uncomfortable and left the area. That is obviously about the people rather than the hotel, but it is something worth being aware of with an adults-only resort. The pool bar is too small and can easily get taken over when a group arrives. It also just didn’t look particularly clean. We only went in there once during our two weeks and left fairly quickly because the cleanliness was questionable. The state some guests get themselves into probably doesn’t help! The room was generally very good and there’s little to complain about. Occasionally, though, there was a bad smell. It passed, but it was annoying, and it seems to be something that comes up fairly regularly in reviews of these hotels. The hotel entertainment itself, when the RIU Parties aren’t happening, isn’t up to much. That’s a minor point, though, because the parties more than make up for it. The shops and resort pharmacy are very, very expensive. As you’d expect at a resort, but still worth knowing. The sports bar was my biggest gripe. It’s fairly pointless if you’re hoping to watch live sport. There doesn’t seem to be access to many premium sports channels, and there are very few options. Staff basically hand you the remote and let you try to find what you want. The other RIU hotels have a similar sports bar setup but seem to have much better access to premium channels. We literally couldn’t get the biggest football match of the weekend on TV, which was frustrating for quite a few guests. Overall The positives massively outweigh the negatives. We really enjoyed our two weeks and would happily return to the resort. Next time, we’d probably consider one of the family hotels, partly because the adults-only atmosphere can attract some particularly loud guests at times. That said, I’d happily stay at the Palace Macao again — the hotel can’t be responsible for every person who walks through its doors. Overall, a fantastic resort with great food, excellent staff, brilliant pools and bars, a beautiful beach and, of course, the RIU Parties. There are a few things that could be improved, but they didn’t stop us having a great holiday.

I’ll begin with the pros. The property was beautiful and the staff was friendly and helpful. Food and drinks were also good. The atmosphere overall was calm and provided the expected adults-only vibe. Now for the cons. We were initially placed in a room with air conditioning that did not work properly. After 3 days of visiting the front desk with complaints, we finally encountered a staff member named David who immediately sent maintenance to our room and stating working on moving us to a new room. We moved on day 4, so we only enjoyed 2 nights in a room with air conditioning that worked properly. This property is also located in a complex with 4 other Riu properties, some of which are family-friendly properties. The swim-up pool in our first room was facing the balcony area of the family-friendly property. It was so close that we could hear the conversations of the families on the balcony. I was with my best friend for this trip, but I don’t think it’s the best idea to have adults-only swim up pools and balconies in full view of the family-friendly property. We heard a lot of profanity while we were here, so I can only imagine what kids are exposed to from the balcony on the family side. The Elite Club lounge also ran out of a top shelf vodka on Monday. It was not available at all on Monday, which is disappointing since we paid for the Elite Club so that we could have top shelf liquors. Wr also experienced an issue with the hostess in Kabuki, who was extremely rude. We did not feel that the issues we experienced were ever properly addressed. A souvenir gift box is not acceptable compensation for being hot and uncomfortable for 3 nights. Our experience was not the best, but it also wasn’t awful.

Just returned from the rui macao palace after a slightly disappointing 2 weeks holiday compared to last year. Check in was so fast online and the glass of wine was a nice touch. The hotel is spotless in most places. Pool bar was not cleaned on a regular bases. Half eaten food and cups left around sun loungers. 7hrs +. Krystal Restaurant was as you would expect for the fusion restaurant. Steak house was very loud and rowdy. Volaire. Very poor chicken which should not have left the kitchen, dry and over cooked as most meals looked. Kabuki. This was our favorite last year but how things change. My partners main course was not served. After asking multiple times and 15 mins later it arrived. Nobody came to refill the wine glasses or water. We cancelled desert and left. Even without leaving a tip. I felt embarrassed. The buffet was somewhere to go to have a mixed variety of food. Generally very good. They did have a Italian night that didn't serve lasagna or cabanara??. Entertainment staff were fab. Sexy Carla and willy really do work so hard. It's just turning into a hotel for guests to come over on a short flight on a Friday to monday, eat ,drink,party and scream as loud as they can. There is also a lot of drug use in and around this property. 7 fire alarms throughout our stay. This hotel is turning into a 18 -30 party hotel. Which is not for me. 4 star at best. Shame I won't return because the staff are fabulous. It's gone downhill in a year. Thanks.