Serenade Punta Cana Beach & Spa

We have just come back from a whole month stay at the Serenade hotel. And tbh we had a fab great time here are our scores….. Hotel… 10/10 Hotel Room swim up… 9/10 but block 7 the pool area was noisy from to loud music. Food ..9/10 Beach …9/10 beautiful white sandy beach but daily seaweed, not hotels fault. Staff …10/10 … beach bar Staff & pool bar staff. Staff in restaurant …1/10 unfriendly at breakfast time. Beach Staff … 10/10 they do a great job cleaning up the seaweed up throughout the day. Italian restaurant… 5/10 food not that good. Steak restaurant … 10/10 lovely food great staff. Cleanliness of hotel, pool areas, beach… 10/10 Burger van… 10/10 the man staff sorry forgot your name food great and he was so friendly to. A special thanks to the staff who make our stay special. Pool maintenance goes to… Franklin Cabral so friendly everyday and does a great job around the pool. Coffee lounge goes to Carolina Matos does great cup of coffee. Bar lounge waitress goes to Nicolle Velez and Massiel Rodricuez they both do a great job and even remember your drink orders. Steak restaurant goes to Francisco Lopez again friendly good at his job. Beach maintenance tractor driver Santiago Ramirez and his staff all friendly and they do a great job cleaning the seaweed up. So sum our holiday up had a fantastic stay and are returning August 2027.

Alejandro was fantastic, the service and the friendly nature of the staff was excellent. Couldn’t recommend a better hotel and staff 10/10

One of the greatest experience I had, from the staff to the food everything was good can’t wait to go back soon. Love it here

It was the worst all inclusive experience of our lives. It’s was actually so bad, bordering traumatising, that I don’t think I will ever be able to go to an all inclusive resort again ever in my life. I’ve been to Mexico and Cuba numerous times, but this destination really shook me. We were very excited to travel with our two kids (7y.o and 1.5y.o). It was all ruined from the minute we entered this unwelcoming establishment. We were coerced to update our room for $350, and when we declined, we were placed in the most far building with NO WORKING ELEVATOR. That’s right, with two kids, we were carrying a stroller downstairs from the third floor at least five times a day for 7 days. The elevator sometimes worked going up (not after 8pm), but never down. When we complained, we were told it must not be true. And that they will check, and of course nothing got fixed. We had to carry out baggage and a stroller and two kids down at the check out, and the passing staff just laughed at us seeing us struggle in a 45C with a sick screaming baby. In addition, 90% of the staff behave like they really hate you, and don’t want to talk to you. They just lie to your face to get you off their back. No one speaks English. This hotel specifically caters to Spanish speaking customers, and they’re getting a preferential treatment right in front of you. When you ask a question in English, they simply answer in Spanish. If you say you don’t understand, they repeat it in Spanish. I felt like they were mocking us honestly. I understand it’s a Spanish speaking country, but they honestly just should not accept English speak customers, as they seem to really hate us for some reason. Needles to say, cockroaches were everywhere, including climbing on my son’s bed in his sleep. It is so dirty, my son got the worst case of hand, mouth, food disease that our doctor ever saw. The public bathroom doors don’t close most of the time, so you have to hold it with one hand to prevent people from entering. Cocktails are watered down except a beach bar, where they are actually nice. The beach is full of seaweed, but might just be a seasonal . There are many other things that are too long to mention, but my PTSD from this trip is making me stop writing. I will stay away from all inclusives for now. If anything, this hotel makes you appreciate what you have back home :)

We stayed at Serenade Beach Resort & Spa from September 10 to September 14 as a family of two adults and our 9-year-old child. Unfortunately, our experience was extremely disappointing, and I cannot recommend this resort, particularly to families traveling with children. Family Environment One of our biggest concerns was the atmosphere around the children’s pool. On several occasions, guests were smoking marijuana in or around the kids’ pool area. We reported this to the hotel, yet the situation occurred again. During the weekend, we also witnessed inappropriate sexual behavior between adult guests in the same children’s pool area. Regardless of the type of resort, this is simply not an appropriate environment for young children. Amenities and Entertainment The resort offers very little for children. The Kids Club appeared to have only one scheduled activity per day, with very limited entertainment for children throughout the rest of the day. The evening shows were, in our opinion, extremely poor in both production and overall quality. The beach itself has nice sand, but during our stay there was a significant amount of sargassum. Food and Restaurants Food was another major disappointment. The quality was very poor across the resort. Breakfast offered limited variety, and the themed restaurants had similarly limited menus. The overall quality and preparation of the food fell far below what we expected from a resort of this category. In addition, the restaurants we visited did not have adequate air conditioning, which made dining uncomfortable. Room Issues We experienced several problems with the air conditioning in our room, which did not work properly. The television service and programming were also extremely limited and barely functional. Service Service was perhaps one of the most disappointing aspects of the stay. With very few exceptions, many employees seemed unhappy, irritated, or simply uninterested in providing good service. There were a couple of genuinely pleasant people, particularly one person at the buffet restaurant, but unfortunately they were the exception rather than the rule. Another frustrating aspect was the constant selling inside the resort. We were repeatedly approached about excursions, spa treatments, and other services. After a while, this became intrusive and annoying rather than helpful. Maintenance and Overall Condition The property was reasonably clean overall, but it clearly needs substantial maintenance. We noticed deterioration and a lack of upkeep in the rooms, bathrooms, restaurants, and several common areas. Transfer Process Because of all these issues, we eventually requested to be transferred to the neighboring hotel, which belongs to the same group although it is separately managed. Even arranging that transfer became unnecessarily complicated. We had to involve our travel agency and ultimately speak directly with the Director of Operations because we were receiving contradictory information from different parties. What should have been a relatively straightforward solution became an exhausting process. Final Recommendation For a family vacation, our experience at Serenade Beach Resort & Spa was extremely poor. Between the environment around the children’s pool, the lack of children’s activities, poor food quality, maintenance issues, inadequate room air conditioning, persistent selling, and an overall lack of warmth in the service, this was very far from the relaxing family resort experience we expected. We would not return, and based on our experience, I would not recommend this resort to families with children.