Sunscape Coco Punta Cana

A Vacation We Wish We Could Forget Our stay at Sunscape Coco Punta Cana was an incredibly disappointing experience from beginning to end. What was supposed to be a relaxing family vacation quickly turned into a trip filled with discomfort, poor conditions, and illness. The resort was extremely hot, and the lack of air conditioning in the lobby and other common areas made it nearly impossible to escape the heat. For a resort in the Dominican Republic, having no functioning AC in the lobby is simply unacceptable. Our room also had issues with the air conditioning, making it difficult to sleep or get comfortable. The cleanliness and maintenance throughout the property were major concerns. The pools looked poorly maintained, bathrooms had drainage issues, and basic necessities were often difficult to find. It was frustrating to constantly have to search for things that should have been readily available to paying guests. The food and drinks were also a huge letdown. The food selection and quality were disappointing, and items would frequently run out. Even the liquor selection was horrible, with very limited options and nothing that felt remotely like what you would expect from an all-inclusive resort. If you're expecting decent drinks or a variety of choices, don't count on it here. Unfortunately, the biggest concern was our family's health. During the trip, members of our group became sick with what was diagnosed as a stomach virus, including vomiting, diarrhea, and fever. We also dealt with hand, foot, and mouth disease, which made an already miserable vacation even worse. Having young children with us made the situation especially stressful. The sanitary conditions we observed throughout the resort certainly did not leave us feeling confident about cleanliness or hygiene. The beach was another disappointment. Instead of enjoying the beautiful Caribbean water we had imagined, we encountered an unpleasant smell and large amounts of seaweed that made swimming difficult and took away from what should have been one of the best parts of the trip. Overall, this resort feels like it needs a serious investment in cleanliness, maintenance, food service, sanitation, air conditioning, and guest experience. We spent far too much of our vacation dealing with problems instead of enjoying ourselves. We absolutely would not return to Sunscape Coco Punta Cana, and we would strongly encourage families—especially those traveling with young children—to think twice before booking this resort. This was not the Caribbean vacation we paid for or expected.

Great place to vacation. The waiters were great . Claros and rosemery were great workers. The food was great, the pool was great, drinks were good . 10/10 place .. definitely would come back

Ants/bugs in the room - not in the bed. AC broken - had to change rooms 4 times which was a hassle. Food was good in the Tierra restaurant and the Chopsticks restaurant - buffet was basic, but had variety. Grounds and pools were clean. Limited alcoholic beverages available (minimal amount of mixers/juices). Snacks served 24hrs (burgers, fries, pizza), which is good if you are drinking. Beach sand was clean - some seaweed closer to the water, but they were cleaning the area daily. Always had towels available for the pool/beach. Good for families - not too rowdy.

The kaleidoscope Carlos Martin were excellent absolutely wonderful friendly always welcoming and had our favorites ready

Got scammed by that hotel – Very disappointing experience – families, beware of unexpected charges at check-in** I am sharing our experience at **Sunscape Coco Punta Cana** so that other families can be especially careful before booking. We booked a 3-night All-Inclusive stay through Booking.com for **2 adults and 2 children (ages 6 and 9)** for a total of **CAD 1,113, including taxes and fees**. The Booking.com offer clearly stated: **“Free stay for both children.”** However, once we arrived at the hotel with our children, we were told that we had to pay an additional **USD 50 per child, per night**. That meant: **2 children × USD 50 × 3 nights = USD 300 EXTRA.** We explained that our reservation explicitly stated that both children stayed for free. Despite this, the hotel required us to pay the additional USD 300. The biggest problem was that our reservation was **NON-REFUNDABLE**. We were already in Punta Cana with two young children and had already paid for our stay. What realistic choice did we have at that point? We therefore paid the **USD 300 under protest** so that we could proceed with the vacation we had already booked and paid for. And we have documentation: screenshots of the Booking.com offer clearly stating **“Free stay for both children,”** as well as the hotel's **Sales Note No. 18607 for USD 300 and the corresponding credit-card receipt**. In our view, advertising a family reservation with both children staying free and then demanding an additional **USD 300 once the family has arrived with a non-refundable reservation** is an **extremely misleading and unacceptable practice**. It certainly felt like we were trapped into paying a charge that was not part of the conditions under which we booked. Unfortunately, that was not the end of the problems. Our room also had **significant signs of dampness and numerous stains on the wall above the bed**, which we photographed. Even more concerning, we observed **cockroaches in the restaurant area during meals**. This was extremely disturbing, particularly at an All-Inclusive family resort where guests and young children are eating. We have kept the photographs, booking screenshots, hotel invoice and payment receipt documenting our experience. We have formally requested a **full refund of the USD 300**. If this matter is not resolved, we intend to escalate our documented complaint to **Booking.com, Hyatt, and the appropriate tourism and consumer protection authorities in the Dominican Republic**. I will gladly update this review if the hotel acknowledges the issue and refunds the **USD 300**. Until then, my advice to families is simple: **check every condition regarding children very carefully before booking and take screenshots of everything you are promised.**