Sunscape Dominicus La Romana

We enjoyed our vacation in this lovely resort. Explorer club girls Isabel, Jesica, Michele, Anairis and Jess made my son stay more attractive with lot of fun and sport activities during the day and with Mini Show at the evenings. This girls are the best. 🤗♥️ We definitely would like to return to this beautiful resort. ♥️ 🤗

Sunscape Dominicus largely exceeded our expectations. It is a beautiful hotel with great facilities and beautifully maintained grounds. Staff was very welcoming, friendly and attentive. We were slightly apprehensive about going to a big hotel as our experience of large inclusive or half board hotels haven’t generally been great. We would however 100% come back to this hotel. The food was very good with lots of choice, and there wasn’t really any queues at the buffet as it can sometimes be the case in large hotels. The different theme restaurants made a huge difference in providing variety in food and experience. The booking system was very simple and we have had no difficulties in trying all restaurants (some more than once). Staff were very friendly and attentive. Rooms are basic but clean and beds are comfortable. Only negative I would report is that the tropical garden view was really just a view on the opposite block. If you are prepared to pay more, it might be worth it if having a nice view is important to you. However, this really did not impact our stay. I would definitely recommend to download the app which provides great information and is an excellent tool to communicate with customer service. Probably the best for us was the beach. There are plenty of sun loungers, and although it can be busy we have always managed to get loungers. The beach provides lots of shaded areas with parasols and coconut trees. The sea was beautiful and completely free of seaweed (unlike Punta Cana - we have talked to other holiday makers on various excursions who were staying in Punta Cana who all reported they couldn’t go in the water because of the seaweeds). Snorkelling is great too - they have created an artificial coral reef close to the shore where you see lots of different tropical fishes when the water is clear (some day the water was too “cloudy” to see anything). Bayahibe is also a very good location for excursions to Saona island, Catalina island and Santo Domingo. Overall, we had a fabulous holiday all made better thanks to Sunscape Dominicus hotel.

a very disappointing holiday not what we expected we have now put a complaint in with tui hopefully they can sort it with you a big thank you to daniela who was on sunclub reception and in the sunclub towel station so very friendly and made it better nothing was to much trouble for her i never got to say thank you before we left but thank you daniela regards den woodhouse uk

We came August 4th 2027 for 10 days expecting 5star hotel and the Caribbean paradise experience. We were so disappointed we are unlikely to return to the Country and potentially avoid the Caribbean too. In hindsight should have done more research on this hotel but the reviews suggested it would be a great place. Negatives:- 1st room we got smelt of damp and the safe wouldn't work, the smell was over whelming on first night and ended up changing rooms. 2nd room was lovely but quirky and finish was to a DIY standard. Doors which don't open properly, bathroom door hits toilet, bad caulking, old furniture but it was clean and cool. Bar drinks were hit and miss. Beer had a distinct vinegar taste, so i managed to get a stock of bottles in the mini fridge from a friendly cleaner. Despite being the same brand it tastes better by bottle than the draught beer!! Being served drinks in plastic or paper cups is a real negative on night time for a supposed 5star hotel. You can get glasses but not always, almost like they didn't have enough. The Rum was disappointing one choice of rum for all inclusive, you could buy a bottle of "premium rum" for 40dollars in hotel shops or pool kiosk OR buy the same bottle for 10dollars in nearby supermarket. Service varies from poor to good. But no consistency, we had arguments and rudeness from waiting staff when asking politely for cutlery more than once or having issues with tables. Pool is proper dirty despite constant cleaning which suggests they are doing something wrong. It was suggested that it was down to pool users not showering and sun creams etc but every pool has pool users like that and they still remain clean. So i believe the pool water management regime itself must be at fault. (see photo) Positives:- We found the food was excellent in buffets, grills and especially the restaurants you book. Italian, pizza and taco restaurants were really good. (photo) Entertainment is very good too with lots to do, entertainment staff were excellent at interacting and keeping you informed or involved. Rock show was great fun. Waitress Jaqueline in the Windows Buffet restaurant was exceptionally welcoming and friendly throughout our stay. She looked after us every time she was on shift and was one of the best workers we met. All the staff are clearly hard working but many clearly favored hispanic nations. Wheelchair access:- I am a wheelchair user and wanted to comment on access. I use a manual self propelled chair for mobility but didn't ask for an adapted room and used a standard room / bathroom throughout this stay. Generally you can get around the common areas, paths and into all areas in a wheelchair no problem. Some of the ramps are very steep and a challenge. You cannot get to the main pool bar as the bridges have a huge step onto them which was disappointing as sometimes the other bars around pool didn't have draft beer. There is beach access and beach wheelchair. There was only one disabled toilet in the whole complex and that was on the beach with a circuitous route to get to it from pool. So I used my room toilet throughout stay, so wheelchair users need to insist on a room near the pool. (we were in block 5 which was close ish) In the main hotel i couldn't find a disabled toilet so had to use the general public toilets but you couldn't get a wheelchair into the stalls so had no privacy. So keep that in mind if you have any special needs in that respect. That's my honest opinion based on 20 years plus of overseas travel and it's in my bottom 2 hotels sadly. The 9 hour flight is the deal breaker as we could have holidayed in Europe for less money and more gains. Do your research. Beware of the 100% reviews and ask yourself if they are really genuine.

Two weeks with fantastic people its to much to writing coz I have no words how our stays looks like. Mucias Gracias Love u All ❤️