Tropical Deluxe Princess

Paradise! A magical two week holiday for my family with kids age 9 and 6. The pools are wonderful and the hotel grounds are kept imaculate including a short jungle walk with birds and lizards from the main hotel area to receptions / shops is amazing. We upgraded to platinum and it was well worth it for the different resturants and extras, but mainly for the exclusive beach area which we used daily. The restuarant Fogo is also one of the best eating experiences ever and shouldn't be missed. The people that work there are so kind and friendly with wonderful folks we will always remember like Rafael, Agustin, Cepin, Francisco and Bailey helped it be one of best holidays for our family. Thank you.

Currently at the resort here fantastic animation Team well prepared well entertaining namely a few Nathaniel and the team really get you involved in what’s actually going on and activities all day thumbs up to the Team well done

Wascar Flores was our favorite bar tender of the week. Very upbeat and fun. Recommend you find him while you are visiting.

House keeping Jessica in building C was great. For breakfast Buffet - Angelica was great! Juan from Think Inside the box was Awesome. The Mini Club was perfect for our 8 &9 girls especially with Juanna , Alexandria and Malk.

Overall we enjoyed our time there but a lot of our enjoyment could be tied to the amazing workers we found ourselves interacting with day to day. We are pretty good at finding workers who treat us amazing and doing what we can to be around them (be at bars or restaurants). To call out some of the amazing workers: The bartender Yovani was amazing and made every interaction feel amazing. He was bringing fun to the bar with every person there. The bartender Francisco was also amazing. They both took the time to recognize us and were always gracious even when busy. De la Paz was an amazing waiter for us at the beachouse snack bar/buffet. He always made sure we had what we needed and was willing to help make sure our meal there was perfect. Our buffet waiter Rafael was also amazing. He would give service that felt like he was there just for us, and not that we were just a number. When we sat in his area, it was night and day for us vs if we sat in a random section where we didn't know the waiter. On the downsides, the management clearly is trying to penny pinch in areas that seem foolish to do so in. They make sure you never have more towels than the number of people in your room (god forbid someone needs a second towel for their hair or any other reason). Some of our group didn't even get left enough towels for each person in their room. They also don't seem to give any blankets (we had 1 in a room with a full bed, bunk beds and a trundle bed). At least they didn't mess with them once we requested extras. Then some of the sheets they did use probably should be gotten rid of for the resort feel. We had one night with a pretty obvious pen stain and another where the hem was all ripped up (which was right by the pillows in the middle of the bed so pretty obvious). They are also hit or miss on running enough shuttles before/after shows. Usually it was two but a lot of the times it was only 1. The walk is only 5-7 minutes but if you have individuals who can't/don't want to walk it you are stuck. Since there is no line for them, it turns into a very aggressive loading of the shuttle. If you aren't willing to shove people out of the way or have little ones, you are just going to be stuck waiting for multiple shuttle rounds until the line goes away. All in all, we enjoyed our time. We have been to DR many times and are familiar with how things work. The price we paid was really good for the value we got and there are always some things you would like better, but I didn't pay for a full 5 star resort. I'm so thankful that our bartenders and waiters helped make our vacation amazing. I really can't say enough about them and I'm sure we will talk about the 4 of them for years to come.