Caprice Vell Mari Hotel & Resort

Came with our 4 month old baby. The facilities were clean and the food was good however despite signage and the pool not opening until 10am, people would come and reserve beds very early in the morning so you either couldn’t get a bed or you couldn’t get a bed in the shade with isn’t suitable with a baby. There was then people arguing over who gets the bed in the shade and who came too early to get the beds. We tried to do the same one of the mornings, but the staff moved our items to lost property, so again we didn’t get a bed in the shade. There is one none smoking area, which is in the middle of everywhere which allows smoking so was pointless as you’d be getting smoke blown over you from both directions so most evenings we had to sit in our room away from the smoke. They have performances on most nights but again, everyone is sat there smoking. Our room was on the back of the complex and right next to the main bus route so was extremely noisey until late with bus drivers sitting outside with their engines on and beeping their horns and then had a short break until starting at 5am every morning again - usually waking our baby up. All in the resort is supposed to be family friendly, but with no beds in the shade and smokers literally everywhere - we wouldn’t come again.

We had a fantastic two week family stay. The staff were absolutely fantastic from the reception, animation team, resturant, maintenance and housekeeping staff. The food, activities for our children, the facilities and grounds were excellent, very clean, well maintained and was a solid value package. The rooms as lovely too - great mattresses and we slept well - with a great shower, pool and the evening entertainment was highly enjoyable. The noise level was good, never loud in the day or evening - bars and music shut at midnight. We loved our stay and the staff made it very special!

Stayed for a few days in August as a family of 4. Had a very warm welcome from David on reception who was so kind and could not do enough for us. The rooms are very clean and modern, comfy beds. The pool is fantastic although does not open till 10am and always got a sun bed. Rosie who worked at the pool bar was extremely friendly and also went above and beyond, however the other staff at the pool bar were not very friendly made you feel like an inconvenience. Food average, never stayed for evening entertainment so can’t comment. Train stops outside that takes you to sea front, or a 10-15 minute walk. Overall a lovely hotel and would recommend.

From the moment we arrived. We received a warm welcome from Dennis. To resort has everything you could want. Great clean pool. Bar just next to it. Rooms are full air conditioned. Great night entertainment.

We have had a really relaxing family holiday and we have really enjoyed the time at the hotel. The hotel had lovely qualities however there were a few things that could have been improved to make it better. We booked this as very last minute holiday with less than 2 weeks to go before. The pictures of the hotel looked great and it showed a splash pool with slides for the kids. The flights were great got picked up and arrived at the hotel. It was a long journey but it wasn’t too bad in all honesty. We got checked in very quickly, pleasant reception staff. Annoying that you have to pay for your pool towels. At other 4 star hotels you would get given these included, and if you want to change them you have to pay which seems a bit mad. If you don’t want to pay bring your own beach towels. We arrived at the room and the room was very clean and modern. The children’s beds weren’t out and we had to ring reception to find out we had to sort them ourselves and get bedding out of the cupboard, I would of thought these would of been made up prior to our arrival. The room was kept clean on a daily basis however I did have an issue with ants in my room not a huge issue and it didn’t bother me too much. Pool area was always kept very clean and the grounds of the hotel are spotless and the gardens are lovely. It’s a lovely stunning hotel. We didn’t have a problem getting a sunbed in the morning and there are no sun bed wars if you know what I mean. If you arrive at lunch time hoping for a bed you won’t get one and will have to resort to sitting on the chairs but that isn’t too bad. The kids splash pool was closed which was very disappointing. And especially not to be told about this on arrival is not good. However the children were happy with the pool so it turned out ok in the end. Staff were always very pleasant, and attentive if you needed them. Food and Drinks - All meal times were of good quality, there was enough to choose from, some of the food isn’t always labelled so you’ve just got to guess what you are eating most of the time but the food was good always a good choice. The restaurant staff were great they were very smiley and interactive and attentive. The drinks at the bar were ok.. most were ok but the cocktails were just blended in a machine and they weren’t the best to be honest and you only got about 3 options and then you had to pay which is unfair. There was only one bar open at night so often long queues, there is a lovely big bar next to the restaurant which wasn’t in use which made no sense as this would of been a lovely place to sit and have a drink. Now on to the entertainment. The entertainment wasn’t great. The entertainment consisted of a few pool games during the morning and yoga then everything seems to stop for the kids until 5 pm which is very strange. They were pleasant enough though and enthusiastic well most were. The shows at night were very basic and lacked any effort really. The circus act was ok and the quiz was probably the best nights entertainment. The mini disco was ok, songs a bit repetitive could have mixed them up a bit but the children looked like they were enjoying it. The arcades are awful! Don’t bother wasting your money. Supermarket was good, good selection and the male shop keeper was very nice and always happy to help. It’s a bit of a walk to the beach about 15-20 mins however if you are unable the there is a train that stops outside the hotel and goes to the beach regularly and great for a quick sight seeing tour. The beach is lovely and definitely worth a visit. We enjoyed our time at the hotel and we both agreed that we did feel relaxed at the hotel and it was a nice relaxing week away. Mostly Good points and some Not so good points but all in all if you are looking for a relaxing week away then I would recommend this hotel.