HM Gran Fiesta

Wonderful hotel and bar staff. Exceptionally clean, Food and drinks were perfect. If I could choose one criticism, it would be there was no music by the main pool.

We had 20 hours no power electricity, all hotels around didn’t have this problem. They have very often this problem and no solution. One of the bar employee hit my wife and child with the door and no apologies. Awful elevators, you lose your holiday for a normal service.

We’d previously stayed in this hotel 3 times before and we definitely would not stay again, the pool area was filthy, bins not emptied, sun beds not hosed down in the evening litter not cleaned up. The hotel and room smelled of drains. Overall no hygiene

My mum and I stayed in a twin room for 5 nights. Our stay was average, however we will not be returning. The room was clean to an extent, but with hairs on the bed on arrival, I didn’t feel it was cleaned to a high standard prior to our arrival. The room was cleaned daily and clean towels provided. The shower was good, very powerful with the choice of a handheld shower head or an overhead shower. The soap and shampoo dispensers remained full and smelled lovely. We intended to spend a lot time relaxing on the balcony however, the 2 x plastic chairs were very uncomfortable. The fridge in the room was tiny and as we were bed and breakfast, we would have liked to stored some fresh food in the fridge for lunches. There was 0 cutlery or crockery in the room, and again, we intended to see to our own lunches in the room. As you can stay room only, I feel it’s not unreasonable to expect basic cutlery and plates. The beds were average for comfort, they were adequate for the 5 nights we stayed there. There is very little space in the room, which isn’t a massive problem but just a bit inconvenient. The location is obviously good as the hotel is situated right on the beach however, as for restaurants, a lot of them are sea food and/or steak. There is definitely a gap in the market for an English restaurant or even a cafe. We actually ate from Burger King 3 x days of our stay. We would have walked for miles along the promenade to find a restaurant we liked however, in 36 degree heat we were sadly unable to (our fault for going at one of the hottest times). The aircon was exceptionally good. The buffet breakfast was very poor. The hot “fry up” style food was stale. The 2 x I attended breakfast, I had hot cereal, the whole milk was not kept in a chilled cabinet and was sitting at room temperature, or higher. There is a supermarket below the hotel which is handy for water and juice. There was a couple of mornings were we were unable to get a lounger by the pool. The outdoor pool is quite snalll for the size of the hotel, there is an indoor pool, however, it is like a greenhouse so very warm and humid. There is also the rooftop pool which is nice. The rooftop bar is nice to sit at for sunset however, drinks are pricy, €10 for a mocktail and €12.50 for a cocktail, which is fine if you are only having a couple. The rooftop is really lovely, lovely furniture, atmosphere, music. The reception area was nicely decorated and furnished, and was very cool with the aircon.

A great hotel with top service, food and location. We will also stay att this hotel next time we are going to Palma🤩