TUI BLUE Alcudia Pins

We requested late check out and had it confirmed on the Tui Blue app. We then received a call to the room just gone 12 asking why we hadn’t checked out and was asked to go to reception. I was then told it was not confirmed and that it was an ‘automated reply’ in the app that was wrong. How were we to know when the app says ‘confirmed’ We then had to quickly chuck everything into our cases and vacate the room. There is a really strong smell of sewage by the bar at the entertainment stage. Long queues for drinks. Seems to be caused by those paying for drinks being served at the same place as those who are all inclusive. The food is ok/good, but the main restaurant has the feel of a 1980s cafeteria and is in need of a refresh. Rooms are tired and need redecorating. Great pool and stunning beach!

Our holidays this August spent at Alcudia Pins hotel was worth it. Close to the lovely beach. We would like to specifically mention the activities we have participated in. But mainly the members who enthusiastically engaged us throughout. We chosen this hotel given the multi activities for children. My son William loved every day activities, specially futebol sessions. We would like to specially thank lovely Miguel, with his high-energy, magnetism, entusiams and funny way, making everyone feel included, magnetism, entusiams and funny way, who lead most of those futebol activities, encouraged the children, and adults, giving them confidence to join every session. We also, joined the evening quiz night hosted by lovely other members, as well as other events during the evening. Was always great fun. As well as fitness class sessions with Sam. Water Polo was fun..the best. We even joined Tui team and won. The hotel team clearly cares about guest happiness. Highly recommend joining in if you stay here.

We stayed at TUI Blue Alcudia Pins for a week as a family and unfortunately, overall, we were disappointed. If booking Half Board Plus, be aware that drinks are only included with breakfast and dinner. Drinks from the bars during the day/evening aren’t included, which we felt wasn’t particularly clear unless you read the small print. Our room was disappointing. The bathroom had a chipped toilet, stained U-bend and damaged bath, there was a hair on the pillow and the sheets had holes in them. The “double” bed was actually two single beds pushed together with a gap between them, and the mattresses were extremely hard, making for a very uncomfortable night’s sleep. The food was the biggest let-down. It was very repetitive and rarely tasted fresh, with lots of food seeming reheated. Meat was often fatty and chewy, while chicken and turkey could be rubbery. There were also concerns about chicken not being fully cooked and chilled food looking poorly refrigerated. Food labelling was poor and many desserts weren’t identified. The drinks weren’t great either – Coke and beer were often flat, we had beer with bits floating in it, and the juice machine regularly had chunks coming out with the drinks. We also found the TUI representative difficult to contact and, despite raising our concerns, didn’t feel they were properly followed up. There were positives. The pools were fantastic, never felt too overcrowded and we could always find a sunbed. The direct beach access and foot-rinse area were excellent, and the evening entertainment was generally good, particularly the acrobatics and singers. The airport transfers were also comfortable and straightforward. Unfortunately, the positives didn’t outweigh the issues we experienced, and we wouldn’t choose to stay here again.

Booked with TUI as a package holiday, saw the reviews but have come to realise most people use Trip Advisor for a moan, so decided to try it for ourselves. Biggest warning to others, do not go all inclusive! You are wasting your money, go half board! All inclusive doesn’t mean what it says, at the bars there’s about 4 drinks you can have and unless your drinking vodka, you pay for all other drinks, the food is not great, you only want breakfast and an evening meal, trust me, you are better going to the restaurants just outside the resort. Want something from the shop on site, have a bank loan ready! €45 for sun cream… walls are thin, we got no sleep. Infact as I write this now we are listening to a couple arguing in one room and a kid running up and down the hallway, it’s 7am. Staff are friendly and beach is beautiful, entertainment isn’t bad and there is plenty to do, had I not gone all inclusive and felt robbed it would perhaps be a 3*. I just wish I had listened to the other reviews on that front because the holiday was £3,250, then €300 for all inclusive and a further €700 for extra drink, food etc on site that all inclusive didn’t cover.

We're on our 4th day here and I cannot understand the bad reviews this hotel has received recently. It's clean, the food and entertainment are great and the beachside location is perfect. We're staying on a half board plus basis and the drinks we've bought so far have been fine. Beer and wine is included with our evening meal. The staff are amazing, friendly and helpful. You would think that the poor reviews would demoralise the staff but they don't appear to have, they're always smiling!