TUI BLUE Grupotel Mallorca Mar

Grupotel Mallorca Mar is a hotel catering especially for families with younger children, so it was a lot of children :-) After staying for a week I would say Grupotel Mallorca Mar, with some small quality improvements that not have to cost a lot of money, could be a good 4* All inclusive hotel. As for now I would rate it somewhere between 3 and 4 stars. Service/staff: Some of the staff is friendly and greets you when you meet them in the restaurant or the bar, some do not even look at you. Or when we in the a la carte restaurant ordered a bottle of wine, the waiter let me taste the wine, and then just put the bottle on the table. We had to pour the first glass ourself… Or when I asked for a bottle of water in the bar, I was just told I had to pay for it. When I asked if I really had to pay for a bottle of water in an All inclusive hotel, I was promptly told I had got a free bottle in my room. I had to find out for my self I could refill the water-bottle, free of charge, at the other end of the bar… Room/apartment: We had a one bedroom apartment that was large enough and quite fresh. It had a small kitchenette with a small fridge. Comfy beds. Pool area: There are three pools on the premises, one at the part nearest the sea, one baby pool and a children’s pool at the other end. If you want som peace the area around the children pool is actually the most quiet. There are lots of sun-beds so absolutely no need to reserving them at 07.30 in the morning, but some people just can not help themselves… Cleaning: Cleaning is generally OK, but also here some improvements could do. Wet floor towels in the bathroom floor was not exchanged or even put up to dry some days. And some days the maid obviously thought we had made up the beds so nice that she did not have to do anything with them. In the large outdoor area at the restaurant the chairs was made of rattan/wicker. Since it is outdoor it is only natural that it gets bird droppings on them. But when they only are wiped with a damp cloth they do not get clean… It is quite disgusting when you find bird poop between the rattan. After a rain-shower when the sun came back we went for a drink on the bar terrace. All the tables was wet. When we asked one of the waiters to wipe the table he did ours, all the other was left wet. Food/drinks: We found the food generally tasty, every day several new salad/starters and hot dishes. In the restaurant there is a small outdoor area that was «adults only» but for some reasons it was closed several days during our week. You also had to be careful when moving around in the restaurant, looking around for running children otherwise you risk to trip over them… As in some other All inclusive hotels the AI drink-menu is only with domestic alcohol, here it was a very limited list to what was included. Everything else you had to pay for…

We enjoyed our time at the Mallorca Mar, however would not return to this hotel. We had to get up early every day for breakfast to avoid the chaotic dining hall, I have never seen so many babies and children under 5 in one small place many with their hands in the adult buffet unattended. We travelled with a 9 and 11 year old and found the hotel catered to the under 5s. The food was good and there was always something to eat. The gardens are very nice and the free bus to the beach was very good. Unfortunately the bathrooms in our room were a real let down and had rust all alongside of bath. The room although nice was a bit battered in places and looks a bit tired and worn. The glass bathroom door offered no privacy either and a small thing was there was no mirror in the bedroom either which would have been niceas somewhere to get ready. It was an enjoyable stay nonetheless but unfortunately we wouldn't return due to the amount of very small babies and children in the hotel. Also of note the evening entertainment was very poor and again focused on the under 5s mainly. After that the tui reps would just start singing. It was a bit like Butlins abroad, some people will probably love this hotel but with older children it wasn't for us and the bathrooms definitely need renovating. We was in block 9. My kids loved the spladh park. A mixed bag really and not for us

Avoid – terrible customer service and not what I would call all-inclusive Unfortunately, I would strongly recommend families steer clear of Grupotel Mallorca Mar. The facilities themselves are OK, but they are completely let down by appalling customer service, a very limited interpretation of “all-inclusive”, and what appears to be a constant focus on cutting costs. We booked a room for four people, with our two children sleeping on a sofa bed. When we arrived, the children’s beds had not even been made up. We asked reception to have them made, only to be told that we needed to collect the bedding from reception and make the beds ourselves. This was our introduction to the level of service we could expect during our stay. Unfortunately, this attitude continued throughout the holiday. When we raised some of the issues we experienced, certain members of staff could be quite rude and dismissive. On occasions the response was effectively a shrug of the shoulders. What was particularly disappointing was that nobody seemed interested in trying to resolve the problems or improve our experience. Things can go wrong at any hotel, but good customer service is about how those problems are dealt with. Here, we felt there was simply no interest. The “all-inclusive” offering was also extremely disappointing. A number of things that you might reasonably expect to be included still have to be paid for, including certain ice creams, crisps and drinks. This contributed to the feeling that the hotel was constantly looking for ways to charge extra rather than provide a genuinely all-inclusive experience. The food itself was of an average standard at best. We were also particularly disappointed by the gluten-free provision. Although gluten-free options are advertised, in our experience the actual choice available was minimal. For anyone travelling with a family member who requires a gluten-free diet, I would take this into serious consideration before booking. Entertainment was another weak point, particularly if you are travelling with teenagers. The games room is predominantly filled with pay-to-use machines, so once again much of what is available involves spending additional money. We also found there was very little provision specifically aimed at teenagers, leaving older children with very little to do as part of the all-inclusive package. Housekeeping was inconsistent as well. Towels were not routinely changed when the room was cleaned and, on some days, our room wasn’t cleaned at all. The final straw came on our last day. We had a 12pm checkout but our airport transfer wasn’t until 4.45pm. We specifically asked about having somewhere to shower before leaving and were told that a room would be made available for us. When we went to reception on the day, we were simply told that the room was no longer available. Again, there appeared to be no concern about the inconvenience this caused and no alternative solution was offered. We were therefore left having to travel to the airport without being able to shower after spending the day at the hotel. None of these issues individually would necessarily ruin a holiday. What made the experience so poor was the combination of them and, more importantly, the attitude when we tried to raise our concerns. At no point did we feel that anyone genuinely wanted to put things right or cared whether we were enjoying our stay. There are plenty of family hotels in Mallorca competing for your money, and having experienced this hotel I cannot see a good reason to choose it over the alternatives. Based on our experience, I would strongly advise booking somewhere else. We certainly wouldn’t return to Grupotel Mallorca Mar and would recommend other families steer clear.

Firstly this hotel is NOT for families with children who are over 10 years old, we had our teenage daughter with us and we were definitely the odd family. This hotel caters only for the young children. We feel totally let down that this was not advertised on the TUI website when booking. The evening entertainment is based on kids with just 45 minutes of other entertainment which also finished by 10pm then nothing after that. Some evenings the 45 minutes of other entertainment was just the staff singing! The evening entertainment is inside and it is totally unbearable in there, people sat wafting fans on themselves all night, what 4 star hotel does not have an air conditioned room in 2026? Not acceptable. The drinks that are included with all inclusive are very basic - all others needed to be paid for. Twice while we stayed here the pool was closed due to people using it as a toilet! One waiter in particular was really quite rude and other staff didn’t really seem like they gave a stuff. Beware - when you arrive at this hotel you are charged over 60 euros for taxes so make sure you have the cash for that! The room was cleaned everyday however the bathroom door is just a glass door with no closing latch etc so there’s no privacy in the bathroom! Food was okay but nothing special and my daughter just ate chips everyday. The a la carte restaurant was simply the day time snack bar so nothing nice at all and we didn’t even bother with it. All in all we feel let down and disappointed with this hotel. We were surrounded by families with crying children everywhere and we will not ever return to this hotel.

This resort wasn’t the best experience for us as a family with a 12 and 10yr old I would say it’s best suited for kids under 10yrs old It was full of little children and babies . The food wasn’t great in the all inclusive food hall , we went out every night to the marina which was a 15 minutes walk away to get some decent food . We didn’t go to breakfast either, the apartment had a lovely kitchen with a toaster kettle cooker fridge etc so we made our own breakfast buying from the onsite supermarket. We only used the all inclusive for lunch which was ok for a sandwich and chips . The entertainment was not good either, it didn’t help the fact there wasn’t any air conditioning in the entertainment room only over the door which didn’t make any difference at all it was so uncomfortable to sit in there. The food hall wasn’t much better , the apartment had excellent aircon though. The soft drinks were all self serving from drink machines served in tiny plastic cups The Alcohol drinks weren’t the best , we paid for branded ones . The kids ice creams just consisted of tiny yogurt type pots no choice at all unless you brought the branded ones . So the all inclusive didn’t benefit us at all really . The staff did a kids sangria making session one afternoon, my 10yr old was standing waiting to mix one when the large glass jug fell of the table and smashed, my child cut his toe on some glass but the staff didn’t attend to him at all they were just cleaning the the glass up . Not one of them asked him if he was ok ! After we cleaned him up ourselves he went to the pool lifeguard who just sprayed something on it not good enough at all ! He had a small cut and needed plaster . On a good note the apartment was lovely and the cleaning staff were excellent . We also used a free bus to the beach Great service. They had a small water park with slides etc but was more suited to small children and babies not older children.