TUI BLUE Grupotel Mallorca Mar

This resort wasn’t the best experience for us as a family with a 12 and 10yr old I would say it’s best suited for kids under 10yrs old It was full of little children and babies . The food wasn’t great in the all inclusive food hall , we went out every night to the marina which was a 15 minutes walk away to get some decent food . We didn’t go to breakfast either, the apartment had a lovely kitchen with a toaster kettle cooker fridge etc so we made our own breakfast buying from the onsite supermarket. We only used the all inclusive for lunch which was ok for a sandwich and chips . The entertainment was not good either, it didn’t help the fact there wasn’t any air conditioning in the entertainment room only over the door which didn’t make any difference at all it was so uncomfortable to sit in there. The food hall wasn’t much better , the apartment had excellent aircon though. The soft drinks were all self serving from drink machines served in tiny plastic cups The Alcohol drinks weren’t the best , we paid for branded ones . The kids ice creams just consisted of tiny yogurt type pots no choice at all unless you brought the branded ones . So the all inclusive didn’t benefit us at all really . The staff did a kids sangria making session one afternoon, my 10yr old was standing waiting to mix one when the large glass jug fell of the table and smashed, my child cut his toe on some glass but the staff didn’t attend to him at all they were just cleaning the the glass up . Not one of them asked him if he was ok ! After we cleaned him up ourselves he went to the pool lifeguard who just sprayed something on it not good enough at all ! He had a small cut and needed plaster . On a good note the apartment was lovely and the cleaning staff were excellent . We also used a free bus to the beach Great service. They had a small water park with slides etc but was more suited to small children and babies not older children.

We travelled as a family of 3, 2 Adults, 1 7yr old. After long day of travelling we arrived at the hotel and we're greated by very friendly staff, they explained the hotel to us and gave a brief insight to what was where, she also told us there was 30mins left of lunch, jackpot! We quickly took our luggage to our room and went straight for something to eat Our initial thoughts where that the hotel was very clean and well looked after and this opinion didn't change as the holiday went on. After a brief bite to eat it was on with the swimming shorts and off to the pool, we first went to the splash pool where our son spent time enjoying his holiday playing on the slides and in a child friendly environment The next few days we spent in the activity pool, our son took part in multiple activities that he wouldn't usually do, but the entertainment team made everyone feel welcome and made sure everyone was included We've read many reviews critising the evening entertainment, we didn't feel the entertainment was that bad and would have been enjoyable if you weren't sat in a hot room with very little air, it's fine to say that you have to comply with laws, however when this is the only place everyone on the resort can go to relax on an evening it's a bit much that most people had to sit with fans and like us skipped a lot of the entertainment due to the unbearable conditions. Our room was right near the restaurant, was this a bit of an inconvenience on a morning with the scraping of chairs, yeah, a little bit, but overall we found the hotel quiet and respectful The bar and restaurant staff all worked hard and we're friendly. As a resort weighed heavily towards families I truly believe we got what we paid for Overall we had a fantastic time here and our son enjoyed every minute of it which is what it's all about, he was however upset that there was no resort cat, but you can't have everything!

We stayed at Grupotel Mallorca Mar as part of a TUI cruise and stay package, travelling as a young couple. Unfortunately, we were extremely disappointed with our experience and feel that this hotel was not suitable for the type of holiday we had booked. Hotel atmosphere and suitability The hotel appeared to be very heavily geared towards families with young children. There were frequently screaming children running around and causing chaos, which made it difficult to enjoy a relaxing holiday as a couple. We were not made aware of this when booking through TUI, and given that our package was sold as a cruise and stay for a couple, we feel this hotel should never have been recommended to us without making the family-focused nature of the resort clear. We also found the hotel very limited for adults. There was essentially no evening entertainment, and after around 10pm the atmosphere was extremely quiet, with little more than the sound of crickets. This was not what we expected from the holiday we had booked. Bar service Some of the bar staff were particularly disappointing. On one occasion, a member of staff was rude and uninterested, making sarcastic comments and complaining to colleagues in Spanish about having to make a drink approximately 25 minutes before the advertised closing time because the blender had already been cleaned. The bar is advertised as being open until midnight, so guests should reasonably be able to order drinks until that time. It was very clear from the staff's attitude that they were unhappy about having to provide service before the advertised closing time. If the bar is open until midnight, it should remain fully operational until midnight rather than effectively beginning to close much earlier. À la carte restaurant Another disappointment was the hotel's à la carte restaurant. We were told that it was open three nights a week, from Monday to Wednesday. Following the hotel's recommendation, we booked early in our stay to make sure we secured a reservation, and we received confirmation of our Wednesday booking. However, on Tuesday we were informed that the restaurant was understaffed and would therefore be closed on Wednesday. This meant that our confirmed reservation was cancelled. We spoke to our TUI advisor to see whether the booking could be rescheduled, but we were told that this was not possible because the restaurant was already fully booked on the other available nights. As a result, we were left without any reservation at all, despite the à la carte restaurant being part of what was included in our package. This was particularly frustrating as we had followed the hotel's advice, booked early and received confirmation, only for the reservation to be cancelled due to staffing issues with no suitable alternative being offered. Experience with TUI We spoke with a TUI advisor on several occasions to explain the issues we were experiencing. Although they were sympathetic, we did not feel that they were particularly helpful. We were asked whether we would like to relocate to another hotel, but when we asked what alternative hotels were available, there seemed to be reluctance to provide us with any options. We were also advised that relocating would involve additional costs, which was not a realistic option considering the amount we had already paid for the package. During one of these conversations, the TUI representatives also spoke to each other in German directly in front of us while discussing the situation. Regardless of what was being said, this came across as uncomfortable and rude when we were standing there as the customers involved in the conversation. Room issues The room itself was lovely and was one of the more positive aspects of our stay. However, there was a serious ant problem. Ants entered both the bedroom and sitting room, and we were unable to establish where they were coming from. This was particularly unpleasant and not something we would expect from a hotel of this standard. The air conditioning was also disappointing. It worked reasonably well in the sitting room but was noticeably less effective in the bedroom, making it difficult to keep the sleeping area comfortable. Breakfast and transfer confusion Our final morning was another frustrating experience. The evening before our departure, we went to reception to confirm our transfer details. Our transfer was scheduled for 7:30am the following morning, and we specifically asked about breakfast. We were told by reception that we could arrive at the buffet at 7:00am, knock on the door, and staff would allow us in to have breakfast before leaving for the airport. However, the following morning we were given completely different information and were told that the buffet would not open until 7:30am. We were therefore refused breakfast and had to leave hungry to catch our transfer. Another couple in the same situation was also told that breakfast was unavailable and was refused entry. This was particularly frustrating because we had specifically checked the arrangements with reception the night before and had been given clear instructions that breakfast would be available. Overall There were some positives, particularly the lovely room, but unfortunately these were outweighed by the issues we experienced. The hotel felt much more suitable for families than for a couple looking for a relaxing holiday, and this should have been made much clearer by TUI when the package was booked. The poor bar service, lack of adult evening entertainment, cancellation of our confirmed à la carte reservation, ant problem, inadequate bedroom air conditioning, contradictory information about breakfast and disappointing handling of our concerns by TUI all contributed to what was ultimately a very disappointing holiday. For couples looking for a relaxing break, we would not recommend this hotel based on our experience. We strongly feel that TUI should do more to ensure that hotels are appropriately matched to the type of holiday and travellers booking their packages. When paying a significant amount for a cruise and stay package, we expected the hotel and service to meet a much higher standard.

Great location a less than 10 minute walk into Cala Bona there is access to the sea off a jetty hotel right on the coast Hotel was excellent rooms were spacious and spotlessly clean staff were really friendly nothing was to much trouble the entertainment reps were really lovely and friendly something going on all day and into the evening The night entertainment was good with a large entertainment area with bar and access to the terrace with lots of tables to enjoy and drink outside food was excellent lots of choice and variety with themed food nights restaurant was also spotlessly clean kitchen staff and table staff very friendly overall we had a fantastic 10 night family holiday and would definitely go back again a also recommend lots of really good things about this hotel

Excellent hotel. Very clean, rooms spacious, food is THE best i have ever had in an all inclusive. Defo a family hotel and nothing to do if you are childless in the evenings but can walk, bus or taxi to bars. Lovy grounds and pool, lots of shade and space. Excellent place