Banyan Tree Bangkok

We visited today using a gift voucher, and we were really impressed with the service. K. Hill was incredibly kind, polite, and attentive. They remembered me and my friend even though we were visiting with a gift voucher, and they still took such great care of us throughout our visit. Thank you so much, K. Hill, for your wonderful service and kindness. We truly appreciate it! 💕

Wonderful sound healing session with Kru Arm and Kru San. They provided the impressive moment of Crystal bowl and Tibetan bowl. Nice events of World Wellness Week.

Wonderful experience, good fresh seafood, nice service and hospitality from staff (K Hill, K Bo, K Nathi, K Ohm)

Banyan Tree This is our fourth visit to the hotel and we visited for five nights in September 2026. We booked through an online travel agent and received a club room, three course meal, cocktail and a free massage as part of the package. The Hotel is currently undergoing renovations which are due to be completed by the end of the year. There are signs of building work and hoardings have been put up, but we did not experience any disturbance from noise or dust. Several of the restaurants, bars and other facilities are closed while they are upgraded. The hotel is using a temporary drop of area which takes you to level two and the first thing we noticed on arrival was it was quite sterile. There was a complete lack of the fabulous flower arrangements and the unique ‘Banyan Tree smell’ of oils and scents that was so distinctive and told you you had arrived. The pool is still in use and there are loungers with umbrellas available at one end which is not clear on the hotel website. The pool were offering complimentary coconuts while we were there which was lovely. Check in by Pong was perfect and we were given a complimentary upgrade to a one bedroom suite. The room was huge with a separate living room and was spotlessly clean. It was however quite dated, although everything was in good condition. The bed was huge and very comfortable and the bathroom was again very big with two sinks and a lovely large shower. Our biggest issue with this particular room was the lack of light. There was no window in either the bedroom or bathroom (as we have had in other rooms on previous visits) which makes it very dark and quite oppressive. We mentioned this to Pim at the club reception and she offered to move us but we could not be bothered to move rooms after unpacking so decided to stay. House keeping and turndown were both fantastic and the room was kept spotless. The service in the club lounge was exceptional as it always is, and my particular thanks to Benz, Diamond and the rest of the team who took great care of us and displayed an exemplary level of perfect customer service. The food in the lounge was just ok as were the drinks but there have been obvious cut backs since our last visit and to be honest the Wow factor we have experienced in previous visits was missing. The cocktail list is very limited although you can have a basic spirit and mixer of your choice. The red and white still wine were really not great although the sparkling wine was to be fair quite good. The hotel still provides free flow beer all day until 8pm which was very good. The afternoon tea was very nice but the sandwiches could be kept under a cover to prevent them drying out. The deserts were delicious! If the sparkling wine were provided during afternoon tea this would make it perfect. The club no longer provides breakfast during the week which was a great shame as this was one reason we booked this hotel as we enjoyed breakfast in the lounge. Club guests now have breakfast in Romsai (main restaurant) during the week. There again have been cutbacks and complimentary sparking wine is no longer provided at breakfast. The service at breakfast at Romsai was somewhat chaotic, coffee on some occasions took 10 minutes to arrive and twice my wife sent her eggs back as they had been sat on the pass too long and arrived cold. The staff however were very proactive with again great customer service - just a little disorganised. We ate twice at Saffron grill and the food was of a very high standard and delicious. The level of customer service provided by Karm Kung, Pat and Jack was truly exceptional and amongst the very best we have experienced anywhere. The restaurant is brand new and has stunning views over the Bangkok skyline. We booked using a well known food app and received a 50% discount on the food which made it very good value. The drinks however are like most hotels, hideously expensive. We could not understand how a local Thai wine from a vineyard just down the road at Hua Hin was more expensive than the imported wine! This was a real shame as we have drunk local Thai (Hua Hin) wine before and really enjoyed it. I do think the hotel is missing a trick here by not promoting Thai wine the same way it promotes its other local food produce. My wife had a 60 minute massage at the hotel Spa, which she said was amazing and would like to thank Tukky for one of the best massages she has ever had. Would we stay here again? Honestly we are not sure now and are somewhat torn. Maybe it was the building works and the restaurant closures, but it was just lacking something and the wow factor was not there for us this time. That said I cannot fault the customer service which was as always perfect.

I have a great time and experience in the Bankok with Mr. Badminton. My daughter was very happy. Thank you for your kindness! Mr. Badminton. See you next time!