Vincci Saphir Palace

Hotel room was excellent the beach was beautiful but food is TERRIBLE even the beach restaurant food were you have to pay was not good at all

I called this hotel twice in one day to verify basic amenities before finalizing a booking. Both calls combined lasted less than a minute because the receptionist was extremely rude, impatient, and rushed me off the phone. She seemed very annoyed just answering standard questions. Excellent service starts at the front desk, and based on this experience, I will never set foot in this hotel. Staff seriously need proper customer service training.

Thanks saphir palace for this wonderful experience. Nice room with 🌊 view staff very helpful thanks everyone for all

​I travel extensively and consider myself an easy-going guest who is usually genuinely satisfied with her stays. However, this hotel was a major disappointment. ​We traveled as a group of four women, including two senior ladies. While our room was lovely and met 5-star standards, my grandmother's room felt closer to a 3-star rating at best. That being said, we understand that standards vary by country, so this was not a dealbreaker for us. ​Issues, however, arose with the service. When the power tripped in our room, a very friendly maintenance team member resolved it immediately after we reported it to the front desk. On the other hand, when we reported a clogged sink in the seniors' room, it was noted down but completely ignored. Furthermore, while our room received basic housekeeping (beds made, trash emptied—even without a request sign), housekeeping skipped their room entirely yesterday. ​Even so, these were minor inconveniences we could easily overlook. What truly ruined our stay was the staff’s attitude—I have rarely encountered such unwelcoming, inefficient, and reluctant service. We typically budget at least €100 for tipping when visiting Egypt, but we will be taking most of it back home this time. Out of the entire resort, we encountered only four pleasant employees: the beach attendant, one maintenance worker, one waiter, and one receptionist. The rest were a huge disappointment. ​In the main restaurant, we repeatedly had to fetch our own cutlery and sit at uncleaned tables. On several occasions, someone from the waitstaff would graciously show up to ask for drink orders only when we were nearly finished with lunch—all while acting as though our presence was an utter nuisance. ​The breaking point was at breakfast with the woman preparing doughnuts. My grandmother stood in line for at least ten minutes, only for the staff member to ignore her and serve a local guest who had just walked up. My grandmother was left waiting even longer. Generally speaking, unless you are a local guest or a single woman, you are largely ignored and left waiting for basic service. The situation at the bar is no different—you are constantly made to feel like an inconvenience. ​We are very forgiving guests. We understand cultural differences regarding hygiene standards or menu preferences. However, management must realize that a great hotel relies on great staff, which is severely lacking here. ​We are thoroughly disappointed and genuinely looking forward to leaving this Tuesday and putting this experience behind us. I am rating this stay 1 star. I felt utterly uncomfortable. and you are the first hotel where the staff was so unwelcoming that we completely stopped smiling at them—simply because there was never any warm smile to return.

Hotel is very good, rooms are very comffortable, and clean. Food is also very good. Animation in hotel and animators, Timo and Mimi are veri nice, friendly and suportive. All the best recomandations. Especialy for the animation team.