Vincci Saphir Palace

THE WORST HOTEL EXPERIENCE I HAVE EVER HAD — A COMPLETE DISGRACE Let me start from the beginning. We arrived at the hotel at 1:00 PM. What followed was absolutely unbelievable. We were kept in the lobby for EIGHT HOURS, treated as if we were an inconvenience rather than paying guests. We finally got access to our rooms at around 9:00 PM. And that was only the beginning. We were a group of 47 people, and almost everyone experienced serious problems with their room. The beautiful rooms shown in the hotel’s online photos apparently exist only on the 4th floor. The other rooms were completely different: old furniture, terrible cleanliness and an overall shocking condition. After lengthy discussions and repeated complaints, we eventually managed to get rooms on the 4th floor — which, quite frankly, was the minimum we expected, because that is what we paid for. Then came another nightmare: THE AIR CONDITIONING DID NOT WORK. We were forced to endure temperatures of around 30°C inside our rooms, making it almost impossible to sleep or even stay comfortably inside. We complained repeatedly. “Tips” were given. Promises were made. And still — nothing was fixed. The discomfort was total. And speaking of “tips” — this hotel seems to have a very strange understanding of hospitality. If you do not give a tip, some of the bartenders treat you like you are not even a human being. The situation with the beach bar was particularly unacceptable. The attitude of the bartender there was so inappropriate that I genuinely wonder how someone behaving like that can work in hospitality. And the smell… everywhere you go, you can smell food. It is simply unpleasant. Even something as basic as a late check-out becomes another opportunity to extract money from guests. If you ask to stay a little longer because your departure is later, you are charged €20 PER HOUR. Let me make something absolutely clear: These were not isolated incidents. ALL of these problems were experienced by members of our group of 47 people. After travelling to many places and staying in hotels all over the world, I can honestly say: I have never experienced such a complete lack of respect for paying guests. The most disturbing part is the so-called “tips.” In this hotel, they do not feel like tips or gestures of appreciation. They feel more like bribes you are expected to pay in order to receive the basic services you have ALREADY PAID FOR. That is not hospitality. That is not customer service. And that is certainly not acceptable. My conclusion is simple: I DO NOT RECOMMEND THIS HOTEL. If you are considering staying here, think twice — because the beautiful pictures online do not tell the whole story. A truly disappointing and unacceptable experience from beginning to end.

Everything was great with the help of Salim. Salim was the nicest person to help in this hotel and he also booked us for Pirate ship and Camel riding which was fun and my wife and I really enjoyed it.

In hotel the best are drinks and food, there must be a good cook. The worst is dirt and lack of service. Some staff was great and helpfull, for instance Haifa, man from reception and lobby bar staff. In restaurant is one bis mess, dirty tables, no forks, missing food. Building, swimming pool, location of hotel is perfect, but all the rest is up to people and is to be changed.

Extremely disappointing experience, especially as returning customers. This was our third stay at the hotel, but unfortunately this time the experience was shocking. We paid a £750 deposit in May to secure our rooms. When the hotel said they had not received it, I contacted the person who made the reservation, who told me it was related to money laundering and anti-terrorism investigations and that there was nothing I needed to do. However, on the day we left, we were made to pay the full bill without the £750 deposit being deducted. Our bank has since confirmed the payment was successfully sent, but the hotel has provided no meaningful help in tracing or recovering it. We are now £750 out of pocket. There were also other issues. Our booked pool-view room was not available on arrival, so we had to stay in a different room for the first night and move the following day. A Tunisian guest we had booked to stay on a bed-and-breakfast basis was also asked to leave partway through the stay, which caused unnecessary stress and ruined the experience for him and us. Despite all of this, we were still considering booking another stay for next month. However, the hotel is now offering us no worthwhile returning-customer discount, with the price being the same as Loveholidays, and they will no longer allow us to book one room on a bed-and-breakfast basis. After three stays, we expected much better service and treatment. It is extremely disappointing, particularly from a hotel we had previously chosen to return to. We will not be returning.

Hotel room was excellent the beach was beautiful but food is TERRIBLE even the beach restaurant food were you have to pay was not good at all