Royal Wings Hotel

Beautiful hotel and grounds. Happy with the huge lagoon pool, water park, pier and beach. Fresh pool towels every day. Lots of sun-beds but we saw quite a few ‘arguement ’ between guests over prime spot beds and umbrellas. Music playing from the pool bar is very very loud all day, so don’t sit near pool bar if you like to relax during the day. Duplex family room was huge with stunning views. Rooms were cleaned every day to great standard. Close to airport so short transfer. Lots of shops just outside the hotel. Food in the buffet restaurant was average (at best)…. Boring and repetitive. But something for everyone (Chips at every meal, even breakfast) Pool side food was good but they were only open for a couple of hours in the day. Turkish tent was really good. Excellent freshly made pizza and crepes. Ice cream hut by the pool only open 2 hours a day. Which was shocking for a family hotel. Staff overall very friendly and work hard. Everyone seemed eager to help. Evening entertainment was quite poor and the seats in the amphitheater are awful. The garden party evening was best night entertainment - that level of energy and effort should happen every night!!! Alcoholic drinks were not the best. Lobby bar made best cocktails, But overall drinks were disappointing. We had a good holiday but this was an expensive hotel, and we expected more for our money.

After a delay on the runway at Stansted then a delay on the coach for transfer due to annoying people who decided to get a private transfer we really weren’t in the mood for the Selim at reception dragging it out by trying to sell everyone a different room to what they had booked. Joke! And he really wasn’t friendly at all so not a great first impression. Our room was spacious, clean, good view from 7th floor. Housekeeping was average, pillows were awful, need throwing out. Food was exceptional every day 10/10 for the immaculate display to everyone involved. However it is the only hotel in turkey that we have stayed in that didn’t have à la carte dining included so we still don’t understand what the all inclusive plus means - we also had to pay for fresh orange at breakfast? Massive resort, lovely pool areas, plenty of sunbeds but our favourite chill out spot was on the jetty with a sea breeze and a lovely swim in the sea, we booked a week before and probably on reflection it wasn’t the hotel for us, We are of a certain age that craves an adult only zone on the odd occasion.

The location of the hotel is great if you want a quick airport transfer and lovely beach. Plenty of shopping but not much nightlife or food options outside of the hotel. Old town is about 40mins in a taxi. The harbour is lovely there. The Atmosphere of the hotel is good, something happening each evening and during the day there is a large Animation team around the larger pool and quieter spots if you’re looking for that. The beach is nice. We upgraded to the Villa Lagoon, we have an older son who likes a quieter space and the pool is huge - you get a premium mini bar daily with vodka whisky and gin all good brand. Pool bar drinks are local. Lobby drinks are premium. The room was cleaned daily and in the villa you get beautiful sun loungers and better quality towels for sunbathing. You also get pool Towels from the pool area with cards. Value, we came in peak season so paid high end but it’s the only time we could travel. I’ve seen it a lot cheaper in low season. I’ve stayed in a better hotel for less this time of year but we wanted to try a new area. Food - during the day there is ample food options. You’ve got 4/5 little huts that serve Turkish kebab, jacket potatoes, fresh sandwiches, pizza (this is delicious) fruit, salad. There is a Turkish tent and the food there is traditional and very tasty! There is a restaurant near the beach that also serves crispy chicken and burgers. The main restaurant for us wasn’t great so we mainly ate at the places mentioned above. Evening food we struggled with so ate out. At midnight you can get cooked meals in the lobby restaurant. My teenager loved this! Cleanliness of the pool area. This part for me was disappointing… I was up each morning around 8am so went and laid by the main pool. The cleanliness of the flooring was not good, it isn’t cleaned on an evening or morning. I came daily and found dirty plates from the day before, sticky drinks spilled, hair, ashtrays are attached to the tables near the sun loungers and they empty the cigarette buts, but leave all the black ash and it smells. We don’t smoke! We come to turkey each year in different areas and this is a first for me, usually pool areas are cleaned throughout the evening or early morning so this needs looking at asap especially as it’s rated 5 star! I’ve added some photos of this. There are zero subbed wars which is nice if you want a slower morning. They do a pool party on a Wednesday at 3pm in the larger pool area, this is fab! And Friday evenings they have a white party. It’s like a mini festival and it was so much fun.

My first impression of this hotel was actually quite good, but unfortunately that changed as the stay went on. When we arrived, the staff were very welcoming. We were given a large room with three beds, which was perfect for us as a family traveling with one child. However, we were hungry after arriving and, since the main restaurant was already closed, we went downstairs to the sandwich bar. That was the first disappointment. The sandwiches and even some of the desserts seemed as if they had been sitting there for two or three days. Some of the food had an unpleasant, stale taste, and it honestly felt as though they were trying to cover it up by adding several slices of pickled cucumber. We tried two or three different things and eventually gave up. The next morning, we went down for breakfast. When we wanted to get an omelette, there was a queue of around 20 people. For a hotel of this size, having only one person preparing omelettes is simply not enough and gives the impression that very little thought has been given to the guest experience. At lunchtime, we tried the restaurants and food points around the pools and close to the beach. Apart from the Turkish gözleme, which was actually very good, the overall food quality was extremely disappointing. Most of the food felt cheap and low-quality. Earlier this summer, we stayed at a hotel in Egypt where even something as simple as a burger was a proper, good-quality burger and the food in general was excellent. Compared with that experience, the difference here was huge. Dinner in the main restaurant was better. The food there was decent, although even that could certainly have been better for a hotel in this category. When it comes to entertainment for children, the water park was actually very good and the swimming pools were beautiful. Unfortunately, the kids’ club was a completely different story. Almost every time we went there in the afternoon to leave our child for a while, there was nobody at the actual kids’ club. The activities seemed to take place everywhere except inside the club, and parents were expected to stay with their children during many of them. I have no problem spending time with my child, but one of the reasons a kids’ club exists is to give children the opportunity to socialize and enjoy activities with other children independently, without a parent constantly being beside them. The beach itself was quite nice and generally well maintained, but in my opinion it is simply too small for the number of guests staying at the hotel. There are also private cabanas on the beach that you can rent. We decided to try one and, to be fair, that experience was very good. In fact, the gentleman who served us at the beach cabana was probably the most professional member of staff we encountered during our stay. He was attentive, polite and genuinely knew how to take care of guests. The pools are definitely one of the hotel’s strong points, and the rooms are large and spacious. However, the housekeeping staff still have a lot to improve when it comes to the quality and attention to detail of the cleaning. Overall, I left disappointed. There are some good aspects — especially the pools, the water park, the spacious rooms and the beach cabana service — but the food quality, kids’ club organization, housekeeping and some basic service issues seriously affected our experience. Unfortunately, this stay also left me disappointed with the standard of tourism in Turkey compared with what I remembered from previous years. In my opinion, the standards have dropped considerably.

We've just returned from a wonderful 11 night stay at Royal Wings. We travelled as a family of 4 with an 8 and 11 year old. We've stayed at 2 other hotels in Turkey previously and we have all agreed that this has been our favourite. The overall atmosphere of the hotel from both staff and guests was the friendliest we've experienced. A few cons to mention but they are outweighed by the overwhelming pros. Cons: * The rooms are a little small for a family of 4 in terms of storage space and space in general but we didn't spend much time in there apart from going to bed or getting changed so not too much of an issue for us. We did get a lot of noise from the neighbouring room but fortunately not at times that affected us. We had a laugh at some of their conversations which could be heard clearly and I suppose they could hear us? * Kids club facilities themselves were not the best we'd experienced. The staff were lovely, it was just not geared up for all age groups. It was just one tiny room and most suited to children aged 5 and under. Although my youngest did go on the banana boat with them which was an extra cost but had a great time. * The evening shows from the external performers weren't the best we've seen and as a personal preference, we didn't enjoy the amphitheatre layout. The seats were uncomfortable, there was nowhere to put a drink down safely and if you're going in August, it is far too hot to sit there for a whole show. It's like a heat trap. Our favourite shows were actually those put on by the entertainment team like Mr Royal and Mr and Mrs as well as the garden parties. The entertainment at the pool bar in the evening was good though, including the bingo nights. Pros: * Despite the room being small, it was always kept clean and the fridge re-stocked daily with water, beer and fizzy drinks. * Plenty of options for food and drink throughout the day, including sunbed service for drinks and ice-cream from the waiters on rollerblades. * Service as a whole was very good. * Hotel itself was always clean. * Facilities were excellent. A huge pool, plenty of sunbeds, a lovely beach, again with loads of sunbeds, the water park was the best we'd seen and a mini funfair which the kids loved! There was so much more that we didn't get a chance to use but there was something for everyone. * Entertainment as a whole was brilliant and there was always something going on around the hotel to join in with. Darts is a must as well as archery, boccia and the pool games. * The staff, from the bar staff, waiters, waitresses, housekeeping, cleaning team and entertainment team are who make the hotel the best in our eyes. They all work tirelessly. We were always made to feel welcome and they were always very warm and friendly. I wish I could remember more names but would like to make a special mention for Umut (aka Harry Potter) and Merve. They were so very kind and friendly and made our children feel really special and involved. There is a lot more I could add to my review but these were the the main things that mattered to us and overall we had a fantastic holiday!