Royal Wings Hotel

The staff do not respect the guests, which is extremely disappointing. An employee named Mustafa, who appeared to be barely 18 years old, tried to physically attack me after an argument concerning the children. When I filed a complaint with the hotel security staff, they did nothing. Two days later, he continued to follow and harass me while I was with my family and children. There are not enough employees to provide proper service. There are no waiters at the pool at all, and guests have to wait a very long time at the restaurant, the bar, and the water slides. Overall, it was a very unpleasant and disgusting experience, and the price was completely unjustified. I would never return to this hotel.

I had a great time in Royal wings. Hotel is exceptionally clean , family friendly, lots of food & entertainment, oh.. we didn’t want to go home. My special shouts go to Kelly (from Ivory Coast) in Aqua area (car riding ), he was supportive , attentive, great with kids and extremely kind. Also to Enes in guest relations , he was patient , very detailed in his explanations about all that the hotel offers and willing to offer support at all times. Indeed, it was a beautiful experience & I’m Definitely coming back with family and friends. Thank you

Rooms are very poor due to no sound insulation, as if you are in the same room. If you want a good night sleep, do not book

We were very satisfied with our stay at the hotel.The service was outstanding,the food was exellent, and the entertainment was fantastic.Special thanks to Yilmaz,Ibo and Grace.Our children adored them The gotel was spotless,and we would also like to praise the hardelworking housekeeping staff and the attentive waiters in the main restoran,special thanks to Deniz.The only big disapointment we experienced during our stay happened on our last day with photographer RAMADAN (RAMBO).We had a very unpleasant experience with him.For five days,he repeatedly approached us and encouraged us to book photo sesion.We were already considerig it,but we did not appreciate feeling pressured.We agreed after he told us that he would take many photos,and that it would be entirely our choice how many photos we wanted to purchhase.I was completely honest wit him that i only wanted to by two or three photos.He immediately became rude and completely uninterested.Instead of helping us with poses,as the other photographers did,he took only trhree photos from a great distance and simply said,,Goodbye".The following day just like told me ,we went to the photo studio in this hotel to purchase those photos.To our supprise ,his colleagues informed us that Ramadan had deleted all three photos,so we were left home with nothing.We wound this behavior ,extremly unprofessional ,,photographer".It seemd that he was only interested in customers who werw willing to spend more money. This is simpley a elwarning for future guestes of this wonderful hotel: If you decide to book photo sesion in this hotel we recommend choising one of the other photographers insted.

We would like to express our sincere appreciation for the excellent service provided by Mr. Bülent at the Deep Sea Restaurant. He is extremely professional, attentive, kind, and always has a warm smile. He takes great care of the guests, notices every detail, and makes everyone feel welcome and comfortable. His service is outstanding and truly enhances the dining experience. Please pass on our thanks and recognition to him. Employees like Mr. Bülent are a great asset to Royal Wings Hotel. Thank you, Bülent, for your exceptional hospitality.