The Norm Oriental

I would like to give a special thank you to Suzan from the housekeeping team at Norm Oriental Hotel for her outstanding service. She was incredibly kind, attentive, and professional throughout our stay. Her attention to detail and genuine care made our experience even more comfortable and enjoyable. Thank you, Suzan, for the wonderful service! You are a great asset to the hotel. ⭐⭐⭐⭐⭐

I want to express my deepest gratitude to fitness trainer Bo for her amazing yoga, Zumba, and aqua aerobics classes! Bo is an incredibly cheerful, energetic, and positive coach, and her high energy shines through in every single workout. We highly recommend all holidaymakers attend her classes every day. They are perfect for staying healthy, keeping fit, and ensuring a fantastic mood for your entire vacation! Thank you, Bo, for making our holiday so active and memorable!

We have just returned from one of the best holidays we have ever had… and a big thanks goes to The Norm Oriental hotel.. I guess it was one of the best hotels if not the best where we stayed at (and we stayed at more than 30 5 star all inclusive hotels). The room we stayed at had a jaw-dropping view, the food at the restaurant and even at the snack bar was so mouthwatering that I joked one needs to have 4 stomachs to try everything out) the staff is always there if you need anything and invisible when you don’t need them!! Everything is perfect about the hotel.. what’s more the sea is crystal clear and warm, we couldn’t get enough of it. We were thinking if there was something that we didn’t like about the Norm Oriental hotel and couldn’t come up with anything )) what’s more: there is an amazing kids club and my older son was lost there last 2 days (the girls there do some magic to the kids), he didn’t even want to go to the sea or pool)) oh, and the aqua park for kids and adults is something out of this world: so entertaining and fun.

Our family spent ten days at The Norm Oriental Hotel, and overall we are leaving with many wonderful memories and a pleasant holiday experience. The hotel is modern, beautifully designed, well maintained, and immediately creates the impression of a premium resort. We would especially like to praise the Lobby Bar, which became one of our favorite places during our stay. The service was consistently friendly and attentive, and the Turkish coffee was outstanding every single time. The À La Carte Restaurant also deserves special recognition. The quality of the food, the flavors, the presentation, and the service truly reflected five-star standards. The SPA facilities and massage treatments were another highlight of our stay. We would also like to compliment the animation team and the Kids Club staff. Their organizational skills, enthusiasm, and the way they managed the daily activities were excellent. They created a wonderful atmosphere for children and families throughout our holiday. The Aquapark, together with the separate children’s water park, was impressive, visually attractive, safe, and a fantastic experience for kids. The technical production of the evening entertainment was also outstanding. The stage design, lighting, LED screens, sound system, and overall installations were truly professional and created an impressive atmosphere. Unfortunately, the content of the evening shows often did not match the quality of the production. While the technical execution was excellent, many performances lacked a clear concept, creativity, or storyline that would make them truly memorable. There were, however, several areas that need improvement. Although the quality of the food in the main restaurant was good, the selection was surprisingly limited and repetitive for a hotel of this category. In addition, we experienced several organizational issues in the main restaurant. Cutlery was often missing and had to be requested, some plates were not properly cleaned, and tables occasionally remained uncleared for an extended period. Our biggest disappointment was the housekeeping service. On several occasions, basic amenities such as toilet paper were not replaced, even when it was obvious that the roll had been completely used. We also had to request a simple ashtray repeatedly over several days despite informing both reception and housekeeping staff. These are basic services that should operate seamlessly in a five-star hotel. Despite these shortcomings, we leave with many wonderful memories. The atmosphere of the hotel is relaxing, the public areas are beautiful, most of the staff are friendly and welcoming, and we especially enjoyed the lovely cats living around the property, which add a unique charm to the resort. If the hotel improves its housekeeping standards, restaurant organization, food variety, and the creative quality of the evening entertainment, The Norm Oriental has every opportunity to become one of the finest five-star resorts in the region. Thank you for the memorable stay.

We stayed at this hotel in June 2026, and unfortunately, our experience was very disappointing. We arrived during the night and were willing to pay extra for early check-in, but were told it was impossible and that we had to wait until 12:00 PM. As a result, guests were sleeping wherever they could — in the lobby, on couches, and even outside. At 7:00 AM we were allowed to have breakfast, which we appreciated. When we returned to reception at 12:00 PM, we were told that our room was still not ready. At 2:00 PM we were told to wait another 30 minutes. Eventually, we were taken by buggy to a different building located about 4 minutes away from the main hotel. There, we were informed that we would have to either walk or take transportation to the main building for breakfast, lunch, and dinner. The walk took around 15 minutes. The beach was also not directly accessible and required a 20-minute walk through another hotel’s territory. Calling this a “first-line beachfront hotel” is very misleading. The room and surrounding area were shocking. The entire complex looked abandoned, with almost no guests around. The furniture was damaged, doors barely opened, there was mold in the bathroom, the fire safety detector was broken, and exposed electrical wires were visible outside the room. The overall condition was unacceptable. We specifically booked accommodation in the main building. However, we were told that all “Standard” rooms were located in the second building. Then we were offered an upgrade to the main building for an additional €50 per night — a total of €450 for our stay. We were not the only guests facing this issue; many others experienced exactly the same situation. When we complained and mentioned contacting the authorities, we were suddenly told that there were no available rooms in the main building. If there were no available rooms, why were we being offered one for an extra charge? Eventually, we felt forced to pay the additional €450 to stay in the main building. The food was generally good, but very repetitive. After a few days, it became boring because the menu rarely changed. The seafood restaurant was nice. There was also an Italian restaurant, but we never managed to get a reservation because it only operated twice a week and was always fully booked. The waiters were friendly, professional, and one of the few positive aspects of the hotel. Housekeeping in the main building was also disappointing. The room was not cleaned properly, bed sheets were never changed during our stay, only towels were replaced and trash removed. The minibar was never refilled. We also experienced insects in the bed, likely due to the many cats roaming freely around the hotel and even inside restaurant areas. In the evenings, there were large numbers of cockroaches around the pool. Our package was for 9+1 nights. Since our flight was scheduled for late at night on the final day, we expected some flexibility regarding check-out. Instead, at exactly 12:00 PM we received a call telling us to be at reception within 30 minutes to return our room cards. Overall, I genuinely do not understand how this hotel has a 5-star rating. The only positives were the friendly restaurant staff and decent food. Everything else — especially the check-in process, room conditions, cleanliness, and misleading accommodation practices — left a very negative impression.