The Norm Oriental

We had a stay for 1 week, enjoyed the facilities (spa, restaurants, pool), beautiful location, and friendly hospitality.

I would like to give a special thank you to Suzan from the housekeeping team at Norm Oriental Hotel for her outstanding service. She was incredibly kind, attentive, and professional throughout our stay. Her attention to detail and genuine care made our experience even more comfortable and enjoyable. Thank you, Suzan, for the wonderful service! You are a great asset to the hotel. ⭐⭐⭐⭐⭐

I want to express my deepest gratitude to fitness trainer Bo for her amazing yoga, Zumba, and aqua aerobics classes! Bo is an incredibly cheerful, energetic, and positive coach, and her high energy shines through in every single workout. We highly recommend all holidaymakers attend her classes every day. They are perfect for staying healthy, keeping fit, and ensuring a fantastic mood for your entire vacation! Thank you, Bo, for making our holiday so active and memorable!

We have just returned from one of the best holidays we have ever had… and a big thanks goes to The Norm Oriental hotel.. I guess it was one of the best hotels if not the best where we stayed at (and we stayed at more than 30 5 star all inclusive hotels). The room we stayed at had a jaw-dropping view, the food at the restaurant and even at the snack bar was so mouthwatering that I joked one needs to have 4 stomachs to try everything out) the staff is always there if you need anything and invisible when you don’t need them!! Everything is perfect about the hotel.. what’s more the sea is crystal clear and warm, we couldn’t get enough of it. We were thinking if there was something that we didn’t like about the Norm Oriental hotel and couldn’t come up with anything )) what’s more: there is an amazing kids club and my older son was lost there last 2 days (the girls there do some magic to the kids), he didn’t even want to go to the sea or pool)) oh, and the aqua park for kids and adults is something out of this world: so entertaining and fun.

Our family spent ten days at The Norm Oriental Hotel, and overall we are leaving with many wonderful memories and a pleasant holiday experience. The hotel is modern, beautifully designed, well maintained, and immediately creates the impression of a premium resort. We would especially like to praise the Lobby Bar, which became one of our favorite places during our stay. The service was consistently friendly and attentive, and the Turkish coffee was outstanding every single time. The À La Carte Restaurant also deserves special recognition. The quality of the food, the flavors, the presentation, and the service truly reflected five-star standards. The SPA facilities and massage treatments were another highlight of our stay. We would also like to compliment the animation team and the Kids Club staff. Their organizational skills, enthusiasm, and the way they managed the daily activities were excellent. They created a wonderful atmosphere for children and families throughout our holiday. The Aquapark, together with the separate children’s water park, was impressive, visually attractive, safe, and a fantastic experience for kids. The technical production of the evening entertainment was also outstanding. The stage design, lighting, LED screens, sound system, and overall installations were truly professional and created an impressive atmosphere. Unfortunately, the content of the evening shows often did not match the quality of the production. While the technical execution was excellent, many performances lacked a clear concept, creativity, or storyline that would make them truly memorable. There were, however, several areas that need improvement. Although the quality of the food in the main restaurant was good, the selection was surprisingly limited and repetitive for a hotel of this category. In addition, we experienced several organizational issues in the main restaurant. Cutlery was often missing and had to be requested, some plates were not properly cleaned, and tables occasionally remained uncleared for an extended period. Our biggest disappointment was the housekeeping service. On several occasions, basic amenities such as toilet paper were not replaced, even when it was obvious that the roll had been completely used. We also had to request a simple ashtray repeatedly over several days despite informing both reception and housekeeping staff. These are basic services that should operate seamlessly in a five-star hotel. Despite these shortcomings, we leave with many wonderful memories. The atmosphere of the hotel is relaxing, the public areas are beautiful, most of the staff are friendly and welcoming, and we especially enjoyed the lovely cats living around the property, which add a unique charm to the resort. If the hotel improves its housekeeping standards, restaurant organization, food variety, and the creative quality of the evening entertainment, The Norm Oriental has every opportunity to become one of the finest five-star resorts in the region. Thank you for the memorable stay.