EMM Hotel Hoi An

A lovely stay at this hotel. The staffs we're very friendly, welcoming and attentive, making us feel comfortable from the moment we arrived. Great location and pleasant atmosphere. The only small point for improvement is that the floor could have been cleaner.

Very good hotel neet staff was very friendly and helpful

I checked in with a friend and, as I live in Da Nang, I unfortunately forgot to bring my passport with me. The male receptionist wearing glasses was unnecessarily rude when I asked about checking in without my passport. I completely understand that the hotel may have a policy requiring identification, but there was no need to communicate it in such a dismissive and unfriendly manner. A simple, polite explanation would have been perfectly acceptable. What made the interaction even more frustrating was that, after initially refusing, he accepted another form of ID and the visa when my friend requested it. If an alternative form of identification was acceptable, I’m not sure why the initial response had to be so rude. Policies can be explained professionally and respectfully, especially in hospitality. I hope the management reviews this interaction, as the attitude of one front-desk employee can significantly affect a guest’s first impression of a property.

Very good hotel . The staff very friendly and profesional. Rooom very clean . I will come back next time

★★★★★ We had a wonderful stay at ÊMM Hotel Hội An and truly enjoyed our holiday here. The hotel is clean, comfortable, well located, and has a lovely atmosphere that made our stay very relaxing. What impressed us the most was the service from the staff. Everyone was incredibly friendly, welcoming, attentive, and always ready to help with a genuine smile. We felt well cared for throughout our stay, and the staff’s warmth really made the experience special. Thank you to the entire team for making our holiday so enjoyable. We would be very happy to come back again!