Hotel Grand Pacific Singapore

Front desk receptionist, Mandy (if remembered correctly) , thank you for her helpful and empathetic customer service.

A great location and friendly staff. Velu, our concierge, went over and above to help us arrange cheaper tickets and transport to the venues we visited. Priced competitively and within walking distance of most of the city highlights.

One of the Worst Hotel Experiences I Have Ever Had – Absolutely Disappointing! My experience at Hotel Grand Pacific Singapore was absolutely appalling. From the rude and unprofessional staff to the dirty rooms and malfunctioning air conditioning, almost everything about our stay was disappointing. What concerned me most was the apparent difference in the way guests were treated based on their nationality. I hold a British passport, and I noticed a striking difference in how the staff treated me compared with my travel companions, who hold South Asian passports. My companions arrived before me, and despite being named on the booking as guests, they were refused check-in simply because I, the main person on the reservation, had not yet arrived. I arrived later, and the contrast in our experiences left me feeling that guests with certain passports were treated more favourably than others. This was deeply concerning and completely unacceptable. The room itself was another disappointment. It was not properly clean, and the air conditioning blew hot air instead of cooling the room. After complaining, the hotel sent someone to inspect it. The technician acknowledged the problem and told me that the room needed to be changed. He said he would inform reception, but despite this assurance, nothing was done, and my room was never changed. The complete lack of follow-up was simply unacceptable. The bathroom was equally disappointing: outdated, poorly maintained and not clean at all. The dirty shower curtains were particularly unpleasant. For a hotel operating in a major international destination like Singapore, I expected much higher standards of cleanliness and maintenance. To make matters worse, the staff’s attitude throughout the experience made an already unpleasant stay even worse. Basic courtesy, professionalism and customer service seemed to be missing when we needed them most. My biggest disappointment is not just the poor facilities, but the way we were treated as guests. Every guest deserves equal respect, regardless of their nationality or the passport they hold. No one should feel that they are being treated as a second-class guest in a hotel where they have paid to stay. I would strongly advise prospective guests to think carefully before booking this hotel. Based on my personal experience, the service, cleanliness and room maintenance fell well below acceptable standards. I would not stay here again, and I certainly would not recommend it to friends or family. Hotel Grand Pacific needs to take these complaints seriously, investigate how guests are treated, and urgently improve its housekeeping, maintenance and customer service.

I would like to express my sincere gratitude and appreciation to Mr. Velu for his exceptional kindness and professionalism. During my stay, I unfortunately lost my passport, which was an extremely stressful and frightening experience. From the very beginning, Velu went above and beyond to help me. He made every effort to search for my passport, patiently guided me through the necessary procedures, and supported me with every issue related to my trip. His dedication, compassion, and willingness to help gave me great comfort during one of the most difficult moments of my journey. What impressed me the most was not only his professionalism but also his genuine care and empathy. He treated my problem as if it were his own and never hesitated to offer assistance whenever I needed it. Thanks to Velu, I felt supported and reassured throughout the entire process. He truly represents the highest standard of hospitality and customer service. Thank you, Velu, for your outstanding support. I will always remember your kindness and I highly recommend this hotel because of wonderful staff members like you.

This was our 2nd-time having Peranakan Buffet @ Sun's Cafe located at Hotel Grand Pacific, the food and price are reasonable (try their 1-for-1 promotion). We enjoyed not only the great meal but also the exceptional service from the hotel staff and restaurant team, their hospitality was impeccable from start to finish. Once again thank you all for always so welcoming and hospitable. Happy Diners & Great Appreciation From Returning Guests ❤️❤️ Visited Date: 11 JUNE 2026