City of Dreams Mediterranean

Check in presses is awful. Long queue. Wait so long.Room is not ready. Check in only at 15-00.

I'm a regular guest in the casino and I'm greed by Lester the concierge makes me want to come back.genuine smile always very atentent and very professional. The company should be very proud to have him

Cyprus city of dreams absolutely gorgeous hotel friendly staff but very disappointed that we went with grandkids also and teens and really not much for the younger kids…if kids are older a lil more to do but as a family vacation wouldn’t recommend

Very disappointing experience at City of Dreams. The hotel presents itself as a luxury family destination, but in reality several of the children’s facilities were not working, which was extremely frustrating, especially when traveling with kids. The service was also very poor. Staff were unhelpful, and the way guests are treated in the casino is unacceptable. People can apparently be asked to leave based on arbitrary decisions, with little explanation and no proper customer service. For a hotel of this level and price, we expected professionalism, transparency, working facilities, and respectful treatment. Unfortunately, our experience was the complete opposite. We honestly felt misled by what was advertised compared with what we actually received. Very disappointing service and definitely not the experience you would expect from a hotel that calls itself luxury.

If your order is made on behalf of the casino, keep in mind that you will be treated like a piece of s**t at the reception.