Atrium Hotel

This hotel is outside the city centre and needs improvement. I wrote a letter of complaint and I am still awaiting a response. I stayed at the Atrium Hotel in Split last night in room 514 as part of the Gate 1 group. When I arrived at the room, I noticed that the refrigerator was not plugged in. I put the plug into the outlet and placed a bottle of water inside to keep cool. A while later I heard a noise from the cupboard with the refrigerator. I thought the bottle of water might have fallen. I checked and it was still upright. In the morning, I noticed that the plug had fallen out and my water was warm. At breakfast, the food items were not labeled. I saw two platters of crepes. I had no idea what, if anything, was inside the crepes. I took one and put it on my plate. It was only after I cut it open that I saw Nutella inside. Since I do not like hazelnuts, I was unable to eat the crepe. It took a while for a new tray of crepes to be brought out. There was some sort of jam inside those crepes. It would be nice to know what I was eating. There are certain foods I can't eat. I do not want to take a chance if food is not labeled. There were pastries I could not eat since I do not know what kind they were.

Great location fo the ultra festival, nice amenities, great big rooms!

Definitely not a 5 star hotel experience (see below for list of 5 star standard amenities which were not present). At best a solid 4 star level and customer service was basic. Pool & Spa area was unusable because of ineffective air conditioning (air temperature was 30C+). Amenities not present- no room service, mini bar, or safe in room, limited drawer space, no large bath towels. Poor coffee and no table service at breakfast; quality of food not great (e.g. tinned fruit rather than fresh). Room was spacious, modern and clean. Location not good- distant from old town and in quite a run down neighbourhood.

We stayed in June at the Atrium Hotel.It was very nice clean,tidy and modern. We had a room on the 4th floor.Very large. Lots to choose at Breakfast. There is a shopping mall just a few minutes walk behind the hotel. The hotel is on a busy road that takes you to the centre of Split but we didn’t hear it inside. The hotel is a 20 minute walk straight down to the old town of split which was ok for us.I would recommend this hotel if you’re happy to walk.However there are buses along this road.

Good hotel, although too long a walk to the Diocletian Palace/old city. Location feels like just any other city. Modern facilitie, good service.