Amwaj Beach Club Resort & Aqua Park

I am currently staying at the hotel and have several concerns regarding my stay. However, the most serious issue concerns the main swimming pool. For the fourth day in a row, the main pool has been closed at roughly the same time each day. Each time, the reason given has been an incident involving a child: - Day 1 – a child defecated in the pool, - Day 2 – a child vomited in the pool, - Day 3 – another incident involving a child defecating in the pool, - Day 4 – another child vomited in the pool. It is very difficult not to feel that something is wrong here. Of course, an isolated incident like this can happen, but four days in a row, at approximately the same time, is extremely difficult to believe as a coincidence. If these incidents are genuinely occurring, the hotel should take appropriate measures to prevent the same situation from happening repeatedly and ensure that guests are able to use the main pool as intended. If, on the other hand, the reasons given for closing the pool do not reflect the actual situation, this is even more unacceptable, as it would demonstrate a lack of respect for the guests and their time. What is particularly disappointing is that the situation has been reported to the reception desk every single time, yet no one has taken any meaningful action or attempted to properly address or explain the problem. The hotel does have other shortcomings, but considering the reasonable price of the stay, I would normally be willing to overlook them. The recurring pool closures, however, are a completely different matter, as they concern one of the hotel’s main facilities and have now become a daily problem. On the positive side, I would like to acknowledge the housekeeping staff, the entertainment team, and the gentleman preparing the paid drinks. Their service has been good and deserves recognition. Nevertheless, I am extremely disappointed by the hotel’s lack of response to an issue that has been reported repeatedly. Due to the repeated pool closures and the hotel’s failure to take appropriate action, I expect suitable compensation for the inconvenience caused.

Mahmud khaked ide the best clanser ever…. mahamedEbiad …the room is the best cleaner ever 1202

Hotel is good entrainment team is super wonderfull Thx 4 fun

Day 3 Today we asked for water again only to be told that we had already had 2 bottles. They were for my Grandchildren I explained. Was once again told no more water either buy it from the supermarket or buy it from us. I booked an all inclusive package. We then decided to go to the Aqua Park to give the children a break from the hotel and the stress of the water situation. When we got there local men were acting very immature and running around the poolside in their underwear with some showing their “bits”. My daughter was very shocked and we then had to leave as we had younger children with us. The lifeguards were not doing their job as they were too busy acting like clowns in the pool and going up and down slides. This hotel is of a very low standard and I do not advise anyone to come here.

We stayed at the hotel as a family and overall our experience was mixed. The hotel has some very good points, especially for families with children, but there are also several areas that require serious improvement. Room and view After paying an additional 210 USD, we were moved to a new, larger room with bunk beds. The room itself was definitely an improvement in terms of size and condition. Unfortunately, the “garden view” was extremely disappointing. The hotel considers a view of a fence to be a garden view, so according to them there was no issue. I have attached a photo from the room so guests can judge themselves. Departure and lunch box issue We ordered lunch boxes according to hotel procedures before 9 PM the day before departure. Unfortunately, they were not prepared. We were repeatedly told that someone would bring them “in a few minutes”, which prevented us from going to the restaurant and preparing food ourselves. In the end, we left for our journey home without receiving them. Beach The beach is more gravel than sand and quite compact. Our child did not really enjoy playing there. The tide started going out around midday and the water moved approximately 200 meters away from the shore. Fortunately, there is a pier, so entering deeper water was still possible. Room cleaning Regardless of whether we left one or two dollars as a tip, cleaning was very basic. Towels were changed and the bed was made, but nothing else was really done. There was still sand on the floor and the room was not properly cleaned. Food and restaurants The food is typical for large all-inclusive resorts. Meals are prepared for mass catering. Something presented as a special dish one day could appear as a stew the next day. There is a reasonable choice, but the main restaurant is crowded. With around 80 tables inside and a similar number outside (where temperatures exceed 40°C), meal times can be very noisy and finding a table can become a challenge. The à la carte restaurant is not significantly different from the main restaurant. The main advantage is that instead of waiting in line, food is brought to your table and presented as Italian or another themed cuisine. The second restaurant near the Aqua Park, open 24/7, is actually a good option for breakfast. The food is similar to the main restaurant, but without the crowds. Drinks Drinks are typical for an all-inclusive hotel: simple and low in alcohol, but everyone should be able to find something suitable. The biggest problem was the lack of proper glasses. Many were old, scratched, chipped or cracked. Sometimes drinks were served in glasses that could not be taken to the pool area, forcing guests to finish them at the bar. Pools and Aqua Park This is one of the strongest points of the hotel. Both the older and newer pool areas are nice, and the Aqua Park is excellent. Children had a lot of fun. Despite the hotel having more than 350 rooms, it was usually possible to find a free sunbed, both at 9 AM and later in the afternoon. Entertainment For children there is a mini disco, but we missed more activities such as foam parties, face painting or colour powder events. Adult shows usually started around 10 PM. The performances themselves were very good. The animation team seems to have changed recently, so our experience with them was limited. The only activities we noticed were mainly lottery ticket sales and occasional pool activities like Zumba. There is only one ice cream station for the whole complex. The machine overheated quickly, so ice cream was available only for a few hours during the day. Internet Free WiFi is available, but the quality is extremely poor. The connection drops after a few minutes and during busy times it is almost impossible to connect, whether in the lobby, rooms or pool areas. The beach has practically no coverage. It is perfect only if someone wants a complete digital detox. Hotel condition The hotel is old and clearly needs a major renovation. The staff tries to maintain cleanliness, but many areas are simply worn out and outdated. Service and communication The staff were friendly and communication in English was not a problem. We had no major complaints about the service itself. There are many sellers offering trips, massages and boat excursions, but they were not overly aggressive. They are simply doing their job. Health issue Unfortunately, we experienced “Pharaoh’s Revenge” despite taking probiotics. This made us question whether all dishes and glasses were always cleaned properly. Fortunately, there is a pharmacy nearby and a full set of medication cost around 20 USD, so treatment was easy to arrange. Final conclusion The hotel has great potential, especially for families because of the pools and Aqua Park. However, the old infrastructure, weak WiFi, average food quality, poor room cleaning standards and some service issues reduce the overall experience. With renovation and better management of small details, this could become a much better resort.