Pickalbatros Jungle Aqua Park by Neverland

Absolute incredible place and hotel! Shout out to Mohamed khlel Alas gamal the 2 men on the sure machiene they was brilliant and made my boys holiday, at the start they couldn’t even lie down to being able to stand solo The patience and time they have was next to none!

By far the aqua park is the sensation, then in the evening the show and the kids rides. Food ok ish could be better, but there are lots of places to eat. Pools everywhere, any size. For me the best feature is the guy serving drinks around the pools, nice guy.

Hotel management very bad....people in hotel from Egypt are nasty and bad trying to look down at you and jump queues never will come here. Thanks to the hotel for the experience we had

​We are currently midway through our stay at Pickalbatros Jungle Aqua Park in Hurghada. There are some fantastic elements to this resort, but unfortunately, a couple of major negatives have brought our rating down to a 3-star. We intend to update this review at the end of our holiday. ​ The Good Parts: The staff here are absolutely wonderful, incredibly friendly and always making an effort to interact with our two young children, which we really appreciate. There is also an abundance of entertainment and activities to keep everyone busy both day and night. The pools are fantastic and absolutely great for our babies' ages, and they have really enjoyed the rides at the Midway fairground. ​We are staying in one of the bungalow rooms in the 2000 block area of the resort. We are very happy with our final room. It is nice, clean, and in a fantastic central location. The housekeeping team is excellent, and they even leave a nice, different towel sculpture for us each day. From this spot, we can reach the main pool within minutes, and both waterparks and Midway Street are less than a 5-minute walk away. ​The Negatives: ​Arrival and Check-in Chaos: Our check-in process was incredibly slow. We were initially given a room that wasn’t what we booked. After having to argue our case, we were taken to a second room, only to find it hadn’t been cleaned at all with dirty tissues in the bin, empty water bottles, and cigarettes left out. We were finally moved to a third room but then had to wait over half an hour for a cot to be delivered. By this time it was around midnight, and as you can imagine, we desperately just wanted to get our baby down to sleep. ​Severe Safety Issue with Highchairs: The highchairs across the entire hotel are very poorly maintained. Most are missing trays or safety straps, meaning babies cannot be secured. Tragically, this resulted in an incident today where our 9-month-old fell completely out of a highchair and landed on his head. ​While the floor staff like the waiters and chefs were incredibly helpful and sympathetic at the time, upper management initially told us we would have to pay to see the doctor, despite the injury being caused by their faulty equipment. They did eventually agree to cover the cost, and Georgia from Guest Relations was brilliant, escorting us to the clinic and helping us at the pharmacy. ​Summary: This could easily be a 5-star resort because the layout, facilities, and general staff are great. However, management urgently needs to replace or repair the highchairs before another child gets seriously hurt. We have already expressed our concerns to guest relations about needing to manage our baby's cold compresses on our final day, and they have told us to come back and speak with them the night before we check out. We will update this review with their solution after our trip.

Everything was very clean staff were friendly , overall a good resort.