Creta Palace, A Resort to Live®

We had a beautiful time at this location. The water Park was amazing. We could enjoy the beautiful beach and pools. The lunches are great with big Selection. The Staff are very friendly and Keep the hotel in a harmonic condition. A big thank you to the Hotel manager Mr. Tsaklas and all the employees.

I recently had a stay at the hotel. At check-in, they said breakfast and dinner is included in my package, while i ALSO have an ADDITIONAL 20 euro voucher per guest for lunch at the hotel restaurant. Of course no item on the menu was less than 20 euros, but I had the voucher in mind. At checkout, they charged me for the full pricing of the lunch(es), mentioning that the vouchers would have only been available in case I wuldn't have went for dinner. Of course, A SCAM. They mentioned I was given a checkin info paper, which indeed i was given, but nowhere on the info paper was it mentioned that it is either "Lunch Vouchers OR Dinner". Quite the contrary, all: Breakfast, Lunch, Dinner were present on the paper. At checkout, they only wanted me to pay and said it's "hotel policy". Of course, a scam. They know exactly what they are doing. More than that, the beach is full of stones and the water immediately gets deep. This is also the reason there were not many children around the sea. So if you are planning on a family vacation where you want your kids to enjoy the sea and for you not to be scammed, better off find another place.

This is a stunning hotel with excellent service. The food is really good, with lots of nice touches such as the lunchtime bbq by the family pool, with varying meats each day. We were really impressed that the Luxme package includes dinner at Agreco Farm, which was amazing. The newly renovated village area was stunning with some lovely shops. The bed service at the beach was great, again with nice touches such as fruit being brought around in the afternoon. The staff are very kind and hospitable, and the resort is excellent for children - we really appreciated that all the à la carte menus have a simple menu for kids! We also appreciated the playground and kids area. However, there were many things that let the hotel down during our stay. The superior family “bungalow” (not a bungalow as it’s part of a two storey building of other rooms) was very dated and the whole area around the room, and in the room, smelt like sewage. The bathroom had a poor shower over the bath, which drenched the entire bathroom when in use, and a shower curtain which stuck to you when trying to shower. When paying for a 5 star resort, I don’t expect to be unable to shower properly and to be stuck inside a manky old curtain. I saw flies on the fruit at the breakfast buffet every day, again I would not expect this at a 5 star resort. The sun lounger situation is really not good. We were never able to get a lounger at the main pool. On arrival, we were told it’s not possible to reserve sun loungers (which is fair and correct) and that belongings will be removed after 30 minutes. However, this is not true - some days on the beach or pool we saw belongings/towels left on beds for 3+ hours with nobody in sight using the beds. Nothing was ever removed. The sun lounger situation is dire and needs to be fixed. For the size of the hotel, there are not enough beds. We had a booking at Pavilions restaurant on the last night of our holiday, which we were really looking forward to. On the day before, we were told the restaurant was closed due to “technical difficulties”, which was apparently because it had been booked for an event and accidentally still taken guest meal bookings. This was really disappointing, as we would have booked the restaurant earlier in our stay had we known. When we went to drink the bottle of wine in our mini bar, we found it had already been opened and partially drank. We had a lovely holiday, but improvements are required for this to feel like a true 5 star experience.

Well it was an amazing experience! We had a good time and the best part of it was Veronica! She took care of us with cordiality and professionalism!!! Thank you and see you next year!!

Superb experience, all over the hotel the staff are absolutely fabulous. From the beach team coming round with fruit mid afternoon to the reception and restaurant teams who can’t do enough for you. The gym is great and the spa-wow! I had the best back and shoulder massage ever from Elana, my aches melted away. The food is the best of any hotel we’ve stayed at, all over the world. We’ve found a gem of a hotel here and will be back! Thank you for a wonderful holiday.