Rhodos Horizon City

The hotel was great, staff were great and service and food was excellent. Location was a bonus as well. A huge choice of food at breakfast with plenty of tables to sit at indoors or outside terrace. You wont be disappointed if you stay here.

We stayed in the Rhodes Horizon City for a week during a recent visit to the island. It is a very well located, extremely clean and pleasant hotel with a number of strong features, including; excellent location, nice views ( from upper floors), very clean and comfortable, amazing breakfast spread (both depth and variety) and a nice vibe (it helps it being adults only). It does however have some shortcomings including; the swimming pool and surrounding area is extremely small and the gym is tiny and is open for limited hours daily (08:00-16:00). Other than this it was very comfortable and a place we would consider staying in again if we ever ventured back to Rhodes again (although this in itself is extremely unlikely). One thing that we did all think is that the hotel could turn the roof level into an amazing rooftop bar area that would offer great vistas and would be a real jewel in its crown.

Bus drop off was about 100 yards away from hotel but was visible from drop off and straight walk. On approach the hotel looked amazing , brightly lit and shining. At reception staff were very welcoming and really customer focused. The free glass of champagne on arrival was a nice touch. Check in went smoothly and directed to room. Lifts and corridors were immaculate. Key card digital lock worked first time. Room was outstanding. Air conditioning on so room was perfectly cooled for arrival. Room smelled fresh and like new, even the built in wardrobe had a fresh smell throughout our stay. Free digital safe, Furniture and fittings were as new. Toilet and shower were clean and like everywhere else immaculate. Free mini bar included 2 bottles of water, soda water, orangeade, cola and peanuts. Maid service daily with fresh towels. All staff were very friendly and polite. throughout the stay. On site bar and restaurant prices comparable to bars and pub around. Breakfast was from 0700 till 1030 but hot food stopped being refilled at 1000. If a late checkout is required, ask several days in advance so it's more likely, Cost €35. On site public toilets as expected, immaculate. Overall, excellent hotel absolutely no complaints.

Location is good, the hotel customer service isn’t though. Do not stay here if you’re expecting a relaxing holiday. We stayed on the 6th floor, next to the fire exit. Guests opened and closed it throughout the night, when I complained about this I received no response. Next to hotel is an open air theatre that runs from 9.30 to midnight. I was unwell 2 nights and let’s just say it would have been quieter sleeping in a night club. While I understand it’s out of the hotels control, the lack of empathy and understanding wasn’t what I expected from a 4 star hotel experience. I had a receptionist rolling his eyes at me which isn’t professional at all. Cleaners wake you up at 7am banging all over the place it’s honestly the worst sound proofing hotel I’ve been to

Once again Rhodos Horizon City delivered. But even better than our last visit after the new refit thats been completed. Well worth the long trip from Auatralia, Once again the staff were as welcoming and hard working as ever. Breakfast and poolside service was awesome. The gym is an extra bonus if you want to burn some of those extra holiday calories off. Panos the PT at the gym is a really nice guy and always happy to have a chat, Especially about football :-) We will be back again next year can`t wait.