TUI BLUE Atlantica Aegean Park

Syrena have amazing hands Fantastic Masaż

No Cot provided for baby !! original review delated as unable to address comments from hotel. We arrived with our young child to find no cot. At around 1am reception suggested that he sleep on the floor and that we could have a cot the following day. Only after I firmly insisted was a cot eventually found that night. We had requested a downstairs room because there is no lift but were allocated upstairs. We paid for a double but received twin beds. TUI subsequently looked at moving us because there was no suitable alternative room available at Aegean Park. The proposed alternative for our final three nights was Princess Andriana — but we were asked to pay approximately another £1,000. For a £3,400 one-week holiday, the quality and handling of the problems fell far below our expectations. The suggestion that our young child sleep on the floor on our first night is what we will remember most. ADDENDUM FOLLOWING THE HOTEL'S RESPONSE: The hotel has now responded to this review and categorically denies that we were told our 16-month-old son should sleep on the floor. Given that denial, I want to be very precise about what happened. We spent approximately 25 minutes at reception discussing the absence of a cot. We were repeatedly told that staffing was the problem: many staff had gone home at 6pm, only two members of staff were at reception and could not leave, and the security guard who had access to the cots was busy. During that discussion, we were repeatedly encouraged to manage without a cot until the following day. Phrases used included words to the effect of “can you not just use cushions?” and “make do for now”. My clear recollection is that making a bed on the floor was also suggested, although given the hotel's categorical denial I am happy to distinguish that recollection from the phrases I remember more specifically. Most importantly they would not grasp that what they were suggesting is considered unsafe and something we would never do. The important point is not the precise wording of one sentence. The proposed solution was that our 16-month-old should sleep that night without a cot, using cushions or otherwise “making do”, and that we should wait until the following day for a cot. I refused to accept that. After I continued to insist, a cot was ultimately obtained that night. The hotel says it “immediately tried” to obtain a cot. They may well have made attempts to locate one during this period, and I am not disputing that. What their response omits is the lengthy explanation about staffing, the repeated requests that we manage without a cot that night, and the fact that we were being asked to accept a cot the following day throughout this period. Had we agreed to “make do for now”, our 16-month-old would have spent his first night without the cot we had expected to be provided. I think it is important that prospective guests have that context when reading the hotel's response. One further point is worth clarifying. Hotel management only approached us about this incident after our Tripadvisor review was published, approximately six days after our arrival. We had fully briefed TUI the day after the incident, and TUI subsequently discussed moving us to another hotel. We were therefore very surprised to discover that hotel management apparently had not been made aware of the full circumstances. Whether this reflects a failure of communication between TUI and the hotel or within the hotel itself, we cannot know. What we can say is that our first meaningful discussion with hotel management about this serious incident came only after it became public.

Booked this hotel as a last minute getaway before the summer holidays and I’m so pleased I did. We arrived at 2am due to flight delays and they had a selection of sandwiches for us for arrival. Check in was very quick and they drove us and our luggage to the room for us. Which helped after a long day of travelling. The hotel itself is lovely and clean throughout. The buffet selection of food is incredible (my three children are extremely fussy eaters and they all enjoyed it). The staff were very friendly and welcoming which goes a long way. The lifeguards in the premium pool and waterpark were fantastic with my twins (whom are neurodivergent) and made a lot of effort with them which was lovely to see. We upgraded to the premium room, next time we’ll be booking the premium swim up rooms for our next visit. I’d highly recommend this resort to anyone, especially if you have neurodivergent children as everyone was friendly, patient and helpful, can’t fault the staff at all. The place itself is quiet in comparison to most hotels which is also great. Will definitely return.

This hotel was incredible myself and my family thoroughly enjoyed our stay. The location is beautiful it has the most amazing views 😍. The Atmosphere in the hotel is so welcoming,friendly and a fun place for families. The rooms are so clean and well maintained. Myself and my family would like to give special mentions to a few people who made our stay even better and were so kind and welcoming 🙏 all the staff in the green and grill were incredible and the food was amazing 👏 special mentions to Vera and Athanasia thankyou for being so kind and nothing was to much trouble 😊. The bubbles bar Manolis was so friendly so kind and welcoming great guy left feeling like he was family. Thankyou to all of you who made our stay so wonderful ❤️. The hotel is brilliant for a family holiday so much for everyone and nothing is to much trouble. Would definitely recommend 👌 and hope ro return 👍

perfect location. great atmosphere. beautiful room (with jacuzzi). super nice staff