Tsamis Zante Suites

Our stay at Tsamis Zante Resort was absolutely wonderful. From the beautiful location and breathtaking views to the peaceful atmosphere, everything was perfect. Our room was lovely, spotless, and cleaned beautifully every day, with a private pool and an incredible ocean view. The sea was absolutely stunning, with crystal-clear turquoise water and a charming little beach right in front of the resort — truly one of the most beautiful and romantic settings we have ever experienced. We loved the resort’s amenities, including the multiple pools and the small gym, and the food was delicious. What made our experience even more special was the adults-only atmosphere. The resort is quiet, private, and peaceful, which allowed us to completely relax and enjoy several days of tranquility. The hotel also gave us excellent recommendations for excursions and boat trips, allowing us to explore Zakynthos and create some truly beautiful memories. We truly loved our time at Tsamis Zante Resort. It was romantic, relaxing, peaceful, and unforgettable. We highly recommend it and will definitely return!

Both my mum and I found our recent stay here very disappointing. Our biggest issue was the room. Having stayed in the superior suite, we were not entirely sure what was superior about it. It offered no privacy at all in terms of showering and going to the toilet, there being no partition between these facilities and the rest of the room. It felt as though the bed was in the bathroom. The shower had no door or screen on it so it felt very exposing and quite cold! It also meant the curtain on the patio door had to be closed leaving the room dark or having to have quite garish lights on whilst showering. (The lighting in the room overall felt quite garish and bright, it could do with much softer lighting). My mum would either have to go onto the patio or lie on the bed, as there was a small piece of frosted glass at the end of the bath, so I could be afforded some privacy whilst showering. Even with a couple I think this would be quite annoying and impractical! The toilet was in a tiny box like space with a sliding door made of frosted glass which offered equally subpar levels of privacy, able to see someone’s outline whilst they were on the toilet certainly does not scream luxury. I am very surprised no other reviews mentioned any of these issues!! Aspects of the room were also really quite worn down. The shower was rusty and leaking and there was an odd blue mark down the shower wall. The pedal bin in the very small toilet ‘box’ (which I referred to as the frosted box of shame) was old and rusty and could have done with replacing. The bottles of soap bolted to the wall made our hands very dry, we felt maybe it was not the same soap as it said on the label. The towels were not great either. The room did not feel 5 star at all. In addition, the lounger by the private pool was heavily stained and ripped at the bottom, the only available drying rack a mouldy chair with 3 rungs to lie small pieces of clothing on. It could only fit one towel on. Regardless of privacy, the room was not practical in any sense of the word. The sinks and bath took up half the room and the proximity of them to the bed meant getting up the go to the toilet in the night and washing your hands would inevitably disturb the other person. Because of the nature of the room, we never really felt like we could properly relax and were both quite glad to go home! The whole spec of the hotel just felt quite run down. The reception was small, with very few seating options available if you were waiting for a transfer after checking out. There was one small bench, a hanging basket chair and 4 oddly placed cushions in the middle of the floor that I imagine would be very difficult to get back up from if you sat on them. There were also two clothing racks with dresses on in the reception that didn’t make much sense, no one appeared to be selling them and I wasn’t sure why they were there. They didn’t look particularly good quality either. The sun loungers by the pools (the hotel had 3 pools in various different sizes) also appeared weather worn and in need of replacing. There were no printed menus in any of the dining areas, I understand this from an environmental point of view but it just made things unnecessarily difficult. Wooden blocks with QR codes on were dotted about the hotel. However, most of them did not work as the blocks were worn down and my phone couldn’t register it as a QR code. One finally worked and I ended up saving the link so I didn’t have to keep spending ages getting my phone to register one of them. Additionally, information surrounding room services times and availability were very contradictory and we never got to the bottom of it. We were half-board. I would say the food was ok but certainly not the standard I expect from a 5 star hotel. The self-use juice presses available at breakfast seemed very impractical as it left sticky fruit juice all over the counter. There were a lot of wasps also around the outdoor eating area which wasn’t great. The hotel appeared to have been 2 different hotels at one point that were now one - the dining area was outside of the reception and across the road, these buildings felt like a completely different style to each other. Part of the walkway to the breakfast/dining area from the main hotel part had a very unpleasant smell which I kept hoping would go away each day but never did. The staff were generally friendly, in particular a staff member at breakfast who would always remember our names and room number at breakfast and ask us how we were. However, the staff at reception were not very helpful at all. The nearby mini-market was not great however the people who owned it were friendly. The super market a little bit further down wasn’t really a supermarket, it was more of another mini- market to be quite honest. It was ok but did not have much variety. The nearby beach was pretty disappointing. It was mostly road with very small slice of sand. There were a few sun loungers but you had to pay 10 euros to sit on one. The sea itself was beautiful. The location of the hotel in general wasn’t very good, very remote. Would certainly need a vehicle to get anywhere. There did not seem to be any taxis nearby. There are so many things that could be addressed to improve this hotel. I feel it could do with a lot of work and some more efficient management! There is much potential but I feel it is entirely wasted. It certainly did not feel like a 5 star hotel, which was particularly disappointing considering the price. I do not think it was very good value considering our experience. The hotel doesn’t appear to respond to any reviews on here which I do not think is a good sign. Due to this, I cannot recommend this hotel. We certainly will not be returning.

I’ve just got back from a 5 day stay at this hotel with my daughter and overall we both found it quite disappointing. We stayed in a superior suite with a private pool. I find it a bit annoying that hotels now appear to get away with calling a room a ‘suite’ when it really isn’t. A suite should have a completely separate area which this room did not, even the bathroom was not separate (more of that later) it simply had a (very uncomfortable) 2 seater sofa and a small table with 2 dining chairs. That’s pretty standard in a lot of hotel rooms. I’m not really sure what made it ‘superior’ either. On the website the size seems to be the main difference between a junior and superior suite but the increased size of the superior seems to be mainly taken up with the bath’room’. Which brings me to my main issue with the room in that there was no partition between the bathroom area and the bedroom. I’m really surprised there aren’t more comments on Trip Advisor reviews about this as it was a significant issue for us. Never mind the privacy side of things, it’s just not practical. If you have to get up in the night to use the ‘bathroom’ , because it’s not separate the whole room is lit up, and the noise of flushing toilets and running taps is disturbing the other person in the room. Also, the room felt humid/damp and it was impossible to dry anything. The bathroom area was so large and imposing it actually felt like the bed was in a bathroom. Very odd and not conducive to a relaxing holiday. The other thing I had a major issue with was the lack of information. There was no file of information in the room as there usually is. Just a few cards with snippets about towel laundering (encouraging you to only do it when necessary but had to be every day as there was nowhere to dry them in the damp atmosphere) and the cost of a new coffee pod (another irritation of mine, hotels see this as a way to make a quick buck). The info on their website was contradictory, on the same web page it said their room service menu was available 12:00 to 17:00 at one section then 12:00 to 18:00 at another and in a little laminated note in the room it said 12:00 to 22:00. Which is it?! I’m yet to find out what time check out is. And they weren’t for letting on what the menu actually was. There were no physical menus anywhere in the hotel, just wooden cubes with QR codes to scan to get the menus on your phone. But that didn’t work for me (despite having new model iPhone) and my daughter had to send me a link. But what if you don’t have your phone with you or you’re a technophobe?? It felt like they were almost encouraging you not to eat or drink in the hotel outside the breakfast and evening dining buffets. Which brings me to some of the positives, the food at said buffets was good. Dinner was different every night and there was plenty of choice. Breakfast was also good. We also found the staff to be very helpful and friendly. Quite exceptionally so in the case of a few of them. The private pool was lovely and a good size though the furniture on the patio area was lacking with just a double flat sunbed and a very odd single wooden straight backed chair which was a bit mouldy and very uncomfortable to sit on. So there was nowhere to just sit and relax. Also, there was no pull out airer to dry things on though the rooms above us had one?!? Overall I felt with a few changes this hotel could be very good but it really isn’t at the moment and on that basis I can’t recommend it. I’ve given 3 stars but feel that’s quite generous give the cost of the hotel.

We’ve just returned from a week’s stay at Tsamis Zante Suites and wanted to share our experience, as there were some things we really enjoyed, but also a number of shortcomings that we feel future guests should be aware of before booking. The hotel is registered as a 5-star hotel and comes with a 5-star price tag, so naturally we had certain expectations. Unfortunately, there were several aspects of our stay that, in our opinion, didn’t quite live up to that standard. The Staff The majority of the staff were friendly, helpful and kind, and we had some lovely interactions with them. However, there was one member of staff in particular who we found to be extremely rude. We believe he may be the car park attendant/part-time porter. On two separate occasions, he accused us of moving cones in the car park. Quite honestly, we had no idea why he thought we would have done this. On the second occasion, I immediately reported what had happened to reception, who apologised for his behaviour. We appreciated the apology, but we do feel there is no excuse for rude or aggressive behaviour towards paying guests. The Rooms We originally booked a Junior Suite, but after seeing the room we felt it was a little on the small side and was also in a fairly noisy part of the hotel, with not much of a view. We therefore decided to upgrade to a Superior Suite, which was a big improvement. It had a lovely private balcony overlooking the olive groves and felt much more spacious and comfortable. One thing guests should be aware of is that there are farm animals nearby, including roosters and dogs. This certainly adds to the rural setting, but if you like to sleep late or are a light sleeper, it may be something to consider. There was also an issue with the room safe, which stopped working. We had to wait around five hours for someone to come and open it, which we felt was far too long, particularly for a hotel of this standard. When we moved into our upgraded room, we had to wait until around 5.30pm before we could access it. The receptionist kindly told us that, as a gesture, we could keep the room until 5pm on our departure day rather than having to check out at the usual 12 noon. Unfortunately, when our departure day arrived, reception called us at around 12.15pm to tell us that we needed to check out. We explained that we were relaxing by the pool and had previously been told we could keep the room until 5pm. Thankfully, this was resolved, but it was another example of communication between staff not being quite as it should have been. The Pools There are three pools and, for us, the top pool next to reception was definitely our favourite. It’s the largest pool and we found it to be peaceful, quiet and beautifully maintained, with a lovely pristine setting. The other pools were busier during our stay and some of the sunbeds around these areas were looking a little worn and could have done with being cleaner. The Restaurants & Food We opted for half board as we were aware that there aren’t many other options immediately around the hotel. The food was acceptable, but for us it didn’t feel like 5-star food. We would probably describe it as more in keeping with a 4-star standard. We also booked the hotel’s vegan restaurant two days in advance for one evening, which we really enjoyed. However, shortly before our reservation, reception asked us if we could change our booking to a much later time. We had booked it in advance and had made arrangements around that time, so of course, we declined. Again, it left us feeling that some of the communication and organisation could have been better. Our Overall Thoughts We had some lovely moments during our stay. The setting is beautiful, the olive groves create a lovely backdrop, and there are definitely aspects of the hotel that we enjoyed. However, when you’re paying 5-star prices, we feel that the overall experience should consistently reflect that standard. The reason for writing this review isn’t to tell anyone whether they should or shouldn’t stay here. Everyone has different expectations when it comes to a holiday and a hotel, and what bothers one person may not bother another. We simply wanted to share our honest experience and highlight the things we felt future guests should be aware of, so that people can make their own informed decision about whether Tsamis Zante Suites is the right choice for them.

We had a wonderful stay at this hotel. Everything was great, from the very friendly and helpful staff to the beautiful and pleasant atmosphere. The food was delicious, with a wide and varied selection to choose from. Overall, it was a very pleasant experience, and we would be happy to come back again. Highly recommended!