Novotel Bali Benoa

We are currently staying at Novotel Bali Benoa as a large group of 14 people, and unfortunately, we are very disappointed with our experience so far. The building where our rooms are located is quite old and does not feel like the standard we expected from a Novotel resort. The rooms are not as clean as they should be, and we have had many mosquitoes inside the rooms, which is very unpleasant. There is also very little storage space for clothes, making it difficult to organize our belongings, especially when travelling as a family. The sofa bed intended for sleeping is extremely uncomfortable and definitely not suitable for a good night’s sleep. Another major disadvantage is the location of the rooms. Our rooms are quite far from the beach and the main pool, and we have to cross a public road to reach these areas. This is particularly inconvenient when travelling as a large group with children. We are also very disappointed with the beach. Based on the photos and description, we expected a beautiful beach, but in reality, it is not what we expected at all and does not feel like a proper beach. This has been one of the biggest disappointments of our stay. The food is also disappointing and unfortunately does not taste good to us. As a group of 14 people, we expected to feel comfortable, relaxed and enjoy spending time together at the resort. Instead, we unfortunately do not feel comfortable here. The staff are friendly and polite, which we appreciate, but good service cannot make up for the condition of the rooms, cleanliness, mosquitoes, uncomfortable sleeping arrangements, lack of storage space, inconvenient location, disappointing beach and food. We are still staying at the hotel, so we hope that some of these issues can still be addressed during our stay. However, based on our experience so far, we would not choose this hotel again and would not recommend it to families looking for a beautiful beach resort.

All service from staff was excellent and room was very clean

We stayed 4 nights at the resort we’d been wanting to try for a while. The staff in the resort are absolutely lovely and our villa was beautiful, big and cleaned well every day. On our first night we arrived very late so had booked a cheaper room and we appreciated an upgrade. The only issue we had was we had to spend over an hour killing at least 10 mosquitos that were in the room and we found throughout the stay there were a lot of mosquitos compared to other resorts we stay in around the Nusa Dua area. We have to be careful because our daughter gets bad reactions from bites. The overall cleanliness of the shared areas we found pretty ordinary. The placemats if wiped were always black with dirt and the furniture was often sticky. We went to sit for a dinner one night and there was liquid on the table and the waiter simply wiped it with a dry serviette that had been left on the table and that was it. That was quite shocking. For us the breakfast was also fairly average and the coffee was always like warm at best which was a pity as the flavour was ok. That all said, again the staff were wonderfully friendly and helpful and if you like the Benoa area it’s quite central. Within walking distance there is a massage place called HomeSpa. They have nice facilities and very good prices. Happy hour between 9-11am of 290k for two hours.

Beautiful resort, very clean room (Thank you Suputra). Friendly and helpful staff.

The staff at Novotel’s Bali benoa were amazing they really went above and beyond what we could have expected from our stay especially at coco’s restaurant Widi and Yeni made us feel so comfortable with our 1 year old even though she was cranky and full on some days! Thanks so much to all the staff we will miss you all from Australia ❤️