KN Matas Blancas

Awful food. No taste and repetitive. Bar area closed off some nights and entertainment awful. Paper cups drinks sometimes served in. Friendly staff. Spirits for cocktails watered down. Beer stale. Sorry but avoid this place.

Very quiet hotel with 0 atmosphere. Checked into the room late at night the next morning we woke up to find glass in the bed with us - was all over our suite including the balcony. My partner had a chunk in his foot. Told the reception desk and manager 4 times and still nothing was done about it, they said they would send a cleaner round to clean but only the towels were changed, still found glass afterwards - when we informed the staff they tried to say we had a broken a glass ourselves when we have shown the 2 glasses they gave us for the room are still there untouched - NOT broken.

Overall a good stay with a good pool and bar area, but quite an underwhelming hotel with a strange vibe. rumours of it previously being a swingers hotel too. food was very mid and often cold if not put out fresh, and cleanliness could have been better- room service wasn’t done daily and many areas like the table tennis area or pool side floor were quite dirty. however staff were friendly and welcoming and provided service well. would recommend more for people who are looking to sit by the pool and do nothing else, as there’s very little around the hotel and it’s a 15-20 minute walk down to the beach.

Never again. Short of staff. Rooms not cleaned regularly. Day time, only the pool bar is open. If you seat at reception for a relaxing moment and you want a drink you must go from the 3rd floor (reception) to the 1st floor (pool bar) My pick up transfer was at 6pm on a Friday so asked for a late checkout on Monday and was told by Layla (receptionist ) to come to see her on Wednesday. She was off on Wednesday so spoke to the hotel Manager just to be told that wouldn't be possible as they had guests to my room. On a Wednesday??? Sure the new guests could have been allocated a different room as the hotel had two days clear. The Manager asked for my room number four times in a space of one minute while checking the computer for the late checkout availability. Clearly not paying enough attention to what I was telling him. Ruined my last day as I had plans to enjoy most of the day, take a shower by 5pm and be ready for transfer pick up at 6pm. Had to checkout at 11am and seat around for 7 hours. Please note: I was offered to use the courtesy room but I decided not to take it, basically is a room with two separated showers, which I couldn't work out how would I change clothes as the main door to the room is unlocked. You take a shower in a closed shower room but then to dress you need to come out of the shower room to a middle space to dress but the door out is unlocked. I couldn't not figure out a solution. No care for customers, just a cold treatment from reception. Last day before leaving my room I found two massive cockroaches in the toilet as I returned from breakfast. Killed one and the other ran into the bedroom. As I was about to leave the room at 10:30am for the checkout another cockroach dropped into the floor from the air conditioning ventilation. Three cockroaches in total, one killed and two on the run somewhere in the room. Reported it to the receptionist (Layla) during the checkout but she seemed dismissive to the matter. Restaurant, bar and cleaners were friendly. SPA lady who did a massage for me was friendly and professional.

Ignore the all negative reviews. This hotel is fantastic. I'm only writing this after one day as I feel the negative reviews are not justified at all. The staff are fantastic, friendly welcoming attentive and very efficient. The room is amazing clean tidy and very modern. The food whether it is breakfast, lunch or evening meal is amazing. There is a very large choice with excellent quality and high standard. The food is fresh , warm and regularly refreshed. The drinks available on all inclusive are large and varied. With very Generous shots. The negative views are not justified or acurate