KN Matas Blancas

I would like to leave an honest review of the kn Matas Blancas. After reading some bad reviews we took a chance anyway and booked a week away in November 2025. We found the hotel to be everything we hoped for cleanliness was first rate, The food was better than expected, And the staff were fantastic. If you’re looking for a hotel right in the strip with loads of night life and restaurants then this wouldn’t be my first choice because it is a little remote. But we found it perfect for what we wanted we booked a junior suite, It has it its own patio with sunbeds and parasol. We booked again for this November and have just came back from seven days of bliss. When I booked this holiday in June I emailed the hotel and asked if we could have the same suit as last year And when we arrived they had actually saved it for us. Again we had a wonderful week spotlessly clean room, new sunbeds, Food was spot on with really good choices. Staff were fantastic again and nothing was too much for them. If you are looking for sunshine clean rooms and just a lovely place to chill out for a week or so I would highly recommend this hotel. Ignore the bad reviews if people moan about things without reason just for the sake of it then pay for a five star hotel at twice the price overall I think the standard of this hotel is more than fair And will be going back again next year

Location is very remote from shops, bars & restaurants. If this is what you like then this place is perfect. Atmosphere is great. Rooms are spacious & cleaned most days. Great value for your money.

On arrival, the hotel offered a warm welcome and the reception staff were friendly enough, which was a positive start to the stay. Unfortunately, the cleanliness of the room left a lot to be desired. It certainly wasn't as clean as it should have been, and having read other reviews, I can understand why cleanliness seems to be a recurring concern. The bar was pleasant enough and offered an okay selection of drinks. However, the service behind the bar was disappointing. Staff seemed very strict about allowing guests more than two drinks at a time, yet certain regular or favoured customers, particularly those who appeared to tip well, seemed to be given considerably more without being challenged. There was also a frequent shortage of glasses, and rather than dealing with this professionally, bar staff would actually shout at guests for not returning their glasses. On most occasions I did return mine, but still found myself being shouted at. The last few nights were particularly bad, especially towards the end of the evenings. I would strongly suggest that management reviews the CCTV footage to see for themselves how guests were being spoken to and treated. On a more positive note, I did have an issue with a spa booking, but the spa booking manager was absolutely brilliant. They dealt with the problem immediately and professionally, which I really appreciated. Unfortunately, the pool area was another let-down. It was in need of a good clean, and some sick was left for three days before eventually having to be scraped up. This is simply not acceptable in a hotel environment. Overall, there were a few positives, particularly the welcome at reception and the way the spa booking manager handled my issue. However, these were overshadowed by the cleanliness issues, the poor attitude of some bar staff and the general standard of the pool area. Sadly, I would be unlikely to recommend this hotel. For the money paid, I expected a much better standard of cleanliness, service and overall experience. In my opinion, it simply wasn't worth the money.

We found this hotel to be perfect for what we required. Food was excellent..great choices especially for me being a vegetarian. Staff were great always smiling and ready to help. The room were clean and spacious. Pool area clean abd plenty of sunbeds for everyone. Highly recommend it

Had great time met some lovely people hotel is bit out the way 20 min walk to beach shops downhill Food as good as any AI Rooms very modern Staff excellent Pool area good plenty sun beds Nice lobby bar area Negatives Night club only open Mon wed Fri No daytime activities there are facilities if you want to play 1 English channel on tv plenty German Spanish French channels Bathroom is not cleaned at all All in all a great chilled week weather was good which helps.