Occidental Jandia Royal Level

The hotel is spotless clean rooms cleaned every day or by choice clean or leave card towels changed twice a day All staff are superb cheerful and happy special mention for Saebi ,Elanar,Maria,Sonia in Atlantico restaurant also special mention for Aziz and Javi in Green bar and manageress, also Jose in pajara bar superb customer service skills and customer satisfaction great assets to the hotel, food and drinks superb also cocktails Pool areas clean and tidy pools spotlessly clean with lifeguard walking distance to beach and not to far from shops there is a bus service from hotel to beach and shops area just check times on arrival it's a bit hilly and steep to the beach there are slopes which make it a bit easier rather than steps Entertainment in theatre has been upgraded with new lighting and sound system saw two acts Whitney Houston and a rock band another night absolutely amazing acts Bar Verde what has happened here no music anymore Yet there was in may very disappointing asked why nobody had an answer well if you are providing a royal service at a premium rate it's really not good enough, also no wi fi in rooms you have to go to reception or pool area this has been a long running issue for guests also no telephones working in rooms anymore on asking about wi fi I was informed that they are putting in a digital broadband system well that was said in 2012 and nothing has happened the broadband wi fi is essential for guests to carry out urgent tasks rather than having to dash out to find a wi fi connection it needs sorting urgently otherwise guest's will sadly not return also many thanks to the guest experience manager Marianna On review having stayed many times this was my only complaint the visit was superb and a big thank you to all staff

At the hotel at the moment. Absolutely no WiFi in rooms. Only in reception area which is patchy at best. No confirmation from hotel staff if this will be rectified. Very inconvenient if you rely on internet connection. Will not be returning

Amazing we have booked again love this hotel and the staff are brilliant

Where to start.....whilst this was a pleasant enough hotel I would not class it as adult only for many reasons and I would say certain areas are questionable with regards to being four star. The check in and out was somewhat slow and when you need to speak to the one person that is on reception, this also takes some time and when making requests for specific birthdays etc, these get ignored as we found out. Our terrace room was clean and tidy and while some say they are dated, we found it adequate for sleeping and showering. Although the minibar did not get restocked and even when I made a request to the Guest Relations lady on around the 4th day, she advised that you have to pay to have it restocked but she would have a complimentary restock the following day.....this never happened. On our first evening after taking my first mouthful of food, which was a fresh raw vegetable slaw of some kind I sensed a gritty sensation between my teeth and then felt something which at first I thought may be a small bone. After a short while, managing not to swallow anything I was able to spit out what was in my mouth where I found to my horror a small shard of glass. I immediately called over a member of waiting staff who apologised, took my plate, complete with the piece of glass and left for the kitchen. I then proceeded to get another plate, but first I went to the offending dish where there was a chef looking through it, I advised him what happened and again he was apologetic. As I proceeded to get some more food, a member of staff asked me for my room number, which I gave, thinking that there would be some kind of follow up from management, this of course never happened. It was quite frightening to think what could have happened had I swallowed this and I had to put it to the back of my mind as I did not want this to spoil the next 9 days of our holiday. The pool area is very pleasant and clean, you do need to get up early to reserve a sunbed as at times there were not enough for everyone, which is a pain and not what you come on holiday to do. Perhaps they could look at a reservation system like some hotels do, where you pick an available spot on you first day and this is your spot for the rest of the holiday. The pools themselves were rather small and not the easiest to get in an out of if you have any physical disabilities. There is a shallow jacuzzi pool, ideal for cooling off with a book and another very shallow pool for cooling off. The pool for swimming is somewhat small. At various intervals during the day you can hear the poolside activites and entertainment, which can be quite loud, so if you are looking for a peaceful ADULT only holiday, this is not for you. The bar could definitely do with more than one member of staff serving, as it can be quite irritating when you are having to queue for a drink. The Verde Bar would be great to relax in at night pre and post dinner, if it were not for the adjoining sister hotel blaring out the evening entertainment, this completely ruins the music in the Verde bar and can get quite noisy, it really doesn't create an adult only vibe and spoils the ambience of the Verde Bar. You can order various cocktails and branded drinks in the Verde bar, although the cocktails are limited and are not available on request. The Lobby bar is limited with drinks, especially branded and can get quite busy and noisy as this is for use for guests in the sister hotel too. I couldn't quite understand the concept of having to cross through the sister hotel to get to the Verde bar either. The Atlantico restaurant was pleasant enough, there were some splendid dishes, some intricate and tasty dishes which we enjoyed the first week but after that it all gets very repetitive. For people that prefer plain food there is always a host of rice and pasta dishes and plenty of chips, personally we like to try new things and do not wish to eat what we can cook at home. One of the reasons for this holiday was for my daughters 30th Birthday, I spoke to the Guest Relations lady at the Royal Level and asked for something to be put in our room, she was very stand offish and advise she could arrange some prosecco and chocolates but they do not do decoration of any kind, I advised this would be most acceptable and also could we have a little something to acknowledge my daughters birthday when we went to the a la carte Italian evening, to which she said she would arrange something. Neither of my requests were granted, there was never anything in the room nor was there anything for our table at the a la carte. I did notice however, that there were two other tables with an abundance of decoration and flowers at the a la carte, where we also noticed the service was very slow. People that arrived after us were served before us, they also did not serve the correct starter for my daughter and after the main course we gave up waiting to be served and left. Whilst we made the most of our holiday and had an enjoyable time, the glass incident along with other disappointments marred the holiday. I did put a complaint it and got a very long winded and unsatisfactory response, which I replied to, a lady called Marianna Caminito responded and seemed to be sincere, offering explanations, apologies and a special rate for our next stay, asking me for further details. I updated her as to what happened and advised would hold back from placing my review thus giving her a chance to offer a special rate and try to make amends, sent on 7th September, I have sent two further emails since and have had no reply whatsoever. Which shows how much the establishment care about their guests. This was our first time on the beautiful Island of Fuerteventura and whilst we plan on returning, it will not be to this hotel. We have had others recommended.

⭐⭐⭐⭐⭐ Absolutely Fantastic Stay at Occidental Jandía Royal Level – Adults Only We’ve just returned from an amazing stay at the Occidental Jandía Royal Level – Adults Only, and honestly, we couldn’t fault it. From the moment we arrived, the whole experience felt special. The Royal Level service really makes a difference, with a more relaxed and exclusive atmosphere that was exactly what we were looking for. The hotel was beautifully maintained, the staff were friendly and welcoming, and nothing ever felt like too much trouble. Our room was fantastic and having the jacuzzi was a brilliant added touch. It was lovely coming back after a day in the sun and being able to relax together. The food had plenty of choice, and being all-inclusive made the whole holiday so easy and stress-free. There were plenty of opportunities to sit back, enjoy a drink, relax by the pool and simply switch off. The location is also brilliant, with the beautiful Jandía beach nearby and some lovely places to explore around the area. What really stood out to us, though, was the overall atmosphere. It was peaceful, relaxing and perfect for a couple wanting to spend quality time together without the noise and bustle you can sometimes get at larger family resorts. Occidental Jandía Royal Level gave us exactly the holiday we were hoping for — sunshine, relaxation, great food, beautiful surroundings and quality time together. We would absolutely come back and would happily recommend it to other couples looking for a relaxing adults-only getaway. Thank you to all the staff for helping make our holiday so special. ❤️ ★★★★★ 5/5 — We loved it!