Hotel LIVVO Lago Taurito

Stayed at this LIVVO hotel in Gran Canaria with Jet2holidays, all inclusive. The biggest problem is safety. A drain cover around the swimming pool was broken. The holes were left open. The lifeguard did not cover them for about two hours. I had to put a yellow warning there myself. There were children around that pool. That is not acceptable. The food was poor as well. Vegetables from the day before were put back on the buffet. They were dry and had no taste. It felt reused, not freshly prepared. The all-inclusive drinks are two-tier. AI guests get a weak drink in a paper cup. Guests who pay at the bar get a proper cocktail in a glass, with garnish, as shown on the €6 specials board. I raised this with the manager. I was told it would be sorted. It was not. We paid in advance. After that, it felt like they did not care. Money comes first, guests second. I am not writing this for a refund. I wanted basic respect, decent food, and a safe pool.

Holidayed this August with family, very average hotel, 2 stars max, one outdoor swimming pool that clearly not big enough to accommodate all the guests, it is packed from morning till evening you can only stand in it forget swimming freely. Breakfast, lunch and dinner very dull, staff members couldn’t care less, especially the breakfast grumpy omelette guy who was absolutely shocking, brought this up with restaurant manager no results next morning this “happy“ individual was there serving (no hi, no acknowledgment, facial expression is almost he hates everything and everyone). Positives- sun, beach outdoor dining, basically anything outside hotel was grate. Hotel LIVVO Lago Taurito very poor.

I've got to say I panicked reading some of the reviews that appeared after we booked it, but we needn't have at all! Lovely stay! It's a 3 star hotel so if your expecting the Ritz don't bother! Check in was fast and efficient and we were in our room within 10 mins of arriving with a little pack up and water to see us through the night. The rooms had everything we needed as a family of 5, 2 adults 3 children. All the beds were comfy, they were cleaned regularly (this is asked as a preference on check in) bathroom was a little run down but to use the toilet, shower and clean your teeth what more do you need? The food was great, all sittings had good choices and something for everyone. Drinks were a bit syrupy but they did the job for keeping everyone hydrated. Food was replenished often, and if you needed anything all you needed to do was ask! Swimming pool was a little small and did feel crowded at times but it didn't stop us having fun. Some of the drainage round the side was quite dangerous in places and could do with repairing but again you don't have to step on it. Unfortunately a guest decided they would poop in the pool resulting in it having to close for the day. The reps were amazing and we were able to visit the neighboring hotels to use their pools. Drinks again very syrupy and lots of wastage with the cups, bring your own is my advice. Pool shoes are a must as the floor from the beds to the pool do get very hot. Silly people do reserve beds from some ungodly hour but there are plenty nearby all with brollys. Water park is salt water so bring goggles, again floor gets hot so shoes are needed. Floaties can be used here and the kids loved playing on them. Slides all good lots of fun had by everyone. No all inclusive in here but can leave to go back and get dinner and come back in and it's literally a 3 minute walk from the entrance if that. Beach was fab very hot so again shoes needed. Sand is black though so to be expected. Quite rough at times. Entertainment was good from what we saw, they have lots of the kids to do but all this does cost extra. Bowling, crazy golf, trampolines, arcades, soft play. Seats in the entertainment area fill up very quickly which is why we didn't watch. We took cards and played family games which was a lovely change to TVs at home. We used elaine to book the super cat. If you are going to do it do the 4 hour it turned out to be a full day which was def lots of fun although very expensive if you do lots of activities. Bus stop at the top of the hill 7 stops (€7 for 5) Amadore beach is just beautiful. Lots of places to eat and drink, sunbeds for €5 each well worth it and the sea is beautiful and bright blue. Busy but you don't feel like it is as it's big. Kids loved the pedalos with slides and for €15 for the hour it kept them well entertained. Pints in cold glasses felt like a proper holiday pint!! Any problems we had, the air conditioning didn't work the first night and then leaked quite significantly another night were fixed within the hour so again no complaints, things break! Could do with another few showers for guests who are checking out. Make sure you book the shower on the morning of check out if not you won't get it. It could also do with cleaning as the women's shower was full of empty bottles, towels and hair. It was noisy at times especially in a morning whilst people dragged furniture across the balconies but again it didn't spoil anything. Nighttimes were not an issue. Some guests are questionable and alcohol definitely lowers the inhibitions of a few but that could happen anywhere so it didn't spoil a thing! Would we visit again most definitely we had a lovely time.

This is a long one This is by far the best holiday I've ever been on. I usually go abroad at least twice a year and I was honestly surprised. Before going I was panicking because of the reviews I had read but I can truthfully say I never found any such issues. When we arrived it was was late and dark so couldn't see anything and it was quiet outside. When we got to reception a lovely man called Jaafer checked us in. He was very polite hand cheerful for being so late and welcomed us with a beautiful smile and packed lunch with water. Also you can choose which days you would like your room cleaned upon arrival. We were checked in within ins and at our room. The room was clean and well presented, whilst some may not think the rooms are aesthetically pleasing, I had no problem with it. It was very spacious, clean and plenty of storage. The bed was fairly comfortable although I like a harder mattress. When I woke up and went out on the balcony in the morning for the sunrise I couldn't believe the view of the mountains. It was stunning I have never been to such a place. We spent the first day finding our way about which is very simple because everything is within the area. We had breakfast which had a great variety of things with all different types of breakfast goodies. Then we took a walk down to the beach. Now, this is what I was most intrigued about with it being the dark sand. The beach is small but was never over crowded and there are a lot of shops along the front for all types of stuff. Food, drinks, souvenirs etc. the view of the cliffs is beautiful especially at sunset. If you walk to the other side there will s a hotel called princess Taurito and you can go to the cliffs that side too. Make sure to wear some type of footwear because the sand is very hot if you're not used to it. At the hotel there is one pool which at times did get very crowded and seats were sometimes hard to get as people are out at silly o'clock putting towels on them. The pool itself though was warm and we had great times playing there. Unfortunately there were a couple of days in the afternoons it had to be closed because people clearly don't know how to use the toilets that are right next to it. Word of warning, if you are in a public pool and think it's a fart just go to the toilet and don't spoil it for the hundreds of other people that have paid to be there. Also the staff shouldn't have to be dealing with that until all hours. The hotel could really benefit from another pool up on the area where there are only loungers. I'd go as far to say adults only would be great. Lunch was your typical buffet all inclusive which suited us fine as we always found something lovely to eat. Dinner was also very nice with lots of variety especially if you are a person that eats anything you will enjoy it very much. Drinks unfortunately are not great in the all inclusive but are self serve so that was good. Take your own cups or bottles to fill up or it's paper cups which is a bit of a waste as you can only use them a couple times before they get soggy. The water Park is great and so much to do for any age. Yes, it is salt water so be prepared, take goggles if you need them. Also as the water Park is separate from the hotel the all inclusive is not part of it and you need to pay for drinks and anything else. The prices are not too bad but it clearly states this when booking. Also, I would highly recommend taking good shampoo and conditioner and hair oil especially if you already have damaged hair. There are shower facilities in the park you should rinse as soon as you are done in the water. Entertainment was a bit hit and miss but the seemed to have a great time and a few shows I did see were really good. There is an arcade and soft play also near to the entertainment arena where the seating is. You have to get there fairly early though as it gets busy quick and this is shared with the other 2 hotels.There are some good eat shops along the bottom of the hotel and a supermarket that sells anything you may need. Overall It was excellent and I would definitely return. The people were so friendly and helpful, especially Constantine at breakfast and Jaafer on reception. Additionally to that though everyone was always working so hard and it really was an excellent experience. Also while I was outside I met Elaine who works at the excursions and she knows everything so go give her shout if you need anything. Also at the shop at the beach was Jaimika, she was so lovely and I would stop and have a chat with her and even met her lovely daughter. Then at the jewellery shop is Yoti and Raj, they are such wonderful people and I loved speaking to them. Everything was just perfect and I hope to return next year or sooner if I can. The only thing that let it down was some of the other guests behavior and lack of parenting. Also other reviews made mention of drug dealers hanging around outside. Yes this is true unfortunately but they only approach certain people so just stay clear and they shouldn't bother you. They hang around on the paved entrance near the underground carpark. I did see a few cockroaches but this is obviously to be expected, they live there and it's their environment. They were there a long time before people and hotels and I'd rather deal with that than the spiders I've been getting at home in the UK. I already miss this place and really hope to get back there. You have to take a trip to Puerto Rico and Mogan, wowww truly stunning. Words or pictures can't describe the beauty. It's something you have to see. Whilst in Puerto Rico walk across into Playa de Amadores, stunning. Definitely visit Murphy's Bar in Puerto Rico for a cheap drink and great atmosphere. Take plenty of sunscreen it's very expensive if you run out of forget it. Most of all, enjoy as much as we did and make as many memories as you can!

Room was spacious with air-con. The balcony had fantastic views. Entertainment was not very good, and it was tedious to walk to it nightly. It looks very run down. Room was cleaned daily and done well.