Hotel Cinco Plazas

Overall a very positive experience- the room we stayed was quiet and a bit away from everything which is what we wanted, but still accessible to all the amenities. Staff were very helpful and have no complaints. We didn’t use the restaurant but the snack bar beside the main pool was a godsend at times. It is very close to a Hyper Dino so you can get most of your requirements close by. There is a small “Supermarket” on site but that was actually more expensive than the snack bar. It is close to the strip and is easy to be on the strip in six minutes. There are three pools, the main pool is 5ft deep - there is a toddler pool beside it which is much shallower. There is another pool which does have a graduated decent that also ends at 5ft. The downsides are the pools are bit dated and there are tiles missing which should be replaced and there are no where near enough umbrellas. And I saw some apartments taking them home and bringing them out the following morning. If you have impaired mobility, the hill back from the strip is quite steep but you cannot blame the Establishment for geography.

We loved every bit of our stay this year we are returning families the past number of years, reception staff excellent especially the lady with the short hair, snack bar staff amazing apart from one Spanish lady who I found very rude not only to me but to most people waiting to be served she could most definitely work on her people skills the old staff that we remember from over the years were so kind chatty and made going to the snack bar much better I used to avoid the bar when the lady was on, lifeguards (hero’s) especially jp (little Pete) was amazing he interacted with our children made them feel welcome but most importantly kept them safe he is a credit to the team also the girl with the glasses I can’t remember her name im so so bad with names she is also very good and helpful with the children the rest of the team didn’t look like they wanted to be there I never once got a smile or hello from any of the others we were also there when the incident with one of them involved the police was very scary indeed we were based at main pool, Also the tiles in the main pool could most definitely use some attention the children had more cuts and hurt feet from these, it didn’t effect the children as much as it did me as I worried so much, The splash area is a waste of space in my opinion they should most definitely put the pool back there it might stop the main pool being so busy and the dreaded sunbed wars.! Entertainment in evening needs looking at Cinco has a lovely space upstairs that could be used for shows, entertainment etc I kno down the strip has lots to do but some evenings you just like to chill in the hotel Hotel staff before arrival we had requested our family’s be close together and they tried there most best to do this for us and we are forever grateful 3 out of the 4 family’s was placed together and the lovely kind lady at the desk tried for 3days to get my daughter and grandson next to us it didn’t happen but I will be forever thankful that she even tried, cleaning staff was great too I loved having a little chat with them lovely and kind we are already booked for next year and I am hoping the WiFi is better as having 3 small children some with additional needs & autism the WiFi in the evening is my saviour.. we look forward to seeing our Cinco family again in 2027 and a massive well done to everyone at Cinco for looking after us so well we appreciate you all so much

We stayed at the Grupotel Cinco Plazas last week for 8 nights we could not find anything to give out about staff was so welcoming room very clean and it was cleaned every 2nd day and loads of clean towels and it was in the best location to the strip and bars we will defo be back again

We have just come back from Lanzarote staying at the cinco plazas our 2nd time this year it was lovely. From the moment of arrival until we left it was absolutely brilliant. The staff so friendly and super efficient our room was lovely and clean with great comfortable beds so a big thank you to all the staff housekeeping etc all excellent thank you guys

2 ad, 1 x 13 yr, 1 x 6yr old, 2 weeks 20 aug -3 sept We had a 2 bed appartment up by the splash pool which was hardly used so very quiet area (should of been left as a 3rd pool ) The room was very clean with towels and bedding refreshed every other day. The aircon was in the living area and both bedrooms. The kitchen area had 2 big pans a frying pan with 2 hob rings, a microwave., a toaster, kettle and phillips Lor barrista machine. The fridge was a normal small fridge with little ice box in the top good for ice lollies. The balcony had a little washing airer and table with 4 chairs . The smaller pool was our favourite and the cleanest best condition while the big pool was in need of renovation with alot of thr little tiles loose or missing leaving gaps and the pool floor needed a good pool hoover out. The VIP sunbeds were 30euros a day and the normal sunbeds had lots of people waiting for them to be unlocked to put towels on and many not used until later in the day which is very unfair, the English and Irish seem worse than Germans for this now with some idiotically putting towels down to claim their space before beds are unlocked. We usually swam after 4pm so didnt have a problem at the smaller pool. We only ate from the pool bar once which was ok at best and the restaurant us no longer open. The staff we found to be all very friendly. Our Tui rep was great his bame was Dave The Tui kids club we only used 1 morning so we could pack ready for coming home but he enjoyed his session playing with other kids and doing crafts. The hotel shop was ok and stocked most things but with Hyper Dino next door we used there moor or walked to macedonia or lidl and got a taxi back. The hotel is up a bank (not cardiac hill) but it does have places to stop for a drink or food on the wat up or down the hill. We had a great holiday and would definitley come back.