AluaSoul Orotava Valley

Shocking customer service from reception staff. Not helpful in anyway. Stayed for 6 nights spent 4 with leaky bathroom ceiling . Laundry sent away to be ironed took 2 days to come back at a cost of 44 euros and had to cancel meal in restaurant next door as nothing to wear. Location lovely. Housekeeping staff lovely and keep rooms imaculate. Food generally nice but often cold. Lovely selection of good quality drinks.

We had a fantastic stay in Tenerife and would definitely return to this hotel. Overall, we’d give our stay 4.5/5. Our room was a great size and the whole hotel was exceptionally clean. We had a separate bedroom and living room, outside seating area and a double wardrobe, which gave plenty of storage for both myself and my husband. The hairdryer provided in the room was also surprisingly good! My parents were staying with us too and their room was even bigger than ours, with the same great layout. The hotel itself is huge and quite unusually spaced out, so depending on where your room is, there can be a fair bit of walking. We were on the first floor, which was quite a walk from the restaurant, but we were very close to the pool, which was ideal. Although the pool isn’t the biggest, we never struggled to find a sunbed and there was always plenty of room to have a swim. The food was nice and there was a good variety. If I had to mention one negative, it would be that the food could have done with a little more seasoning. The all-inclusive cocktails were also probably the weakest part of the drinks offering, although the spirits included were good. The Margarita slush was definitely the winner for us! 🍹 All of the staff were incredibly friendly, helpful and welcoming throughout our stay. A special mention has to go to the entertainment team, who were fantastic and made everyone feel included. We took part in darts, shooting, archery and some of the evening entertainment, and Ana and Miguel were amazing — they really helped make our holiday even more enjoyable. We also walked down into the centre one day. It is quite a steep hill, so we decided to get a taxi back, which only cost around €4, so taxis were very reasonable. The free bus to the shopping centre was also brilliant, running every hour and making it really easy to get out and about. The shopping centre itself isn’t huge, but it gets you into the central area and the return journey is completely free. Overall, we had a lovely holiday and felt very well looked after. There are a couple of small things that could be improved, particularly the seasoning of the food and the all-inclusive cocktails, but these certainly wouldn’t stop us from coming back. We would definitely return and would happily recommend this hotel! ❤️

Very pleasant atmosphere, clean hotel, international cuisine with a themed dinner every day, very friendly staff, quiet location.

Beautiful hotel in a stunning location, attentive staff, clean room, delicious food and a lovely atmosphere around the hotel, pool and bar.

We had an amazing stay! Stunning view from balcony of Teide Location was perfect for the beach. Friendly, helpful staff. Breakfast was very tasty! Overall, the hotel and rooms were very clean. We will definitely return.