Aptos. Lagos de Fanabe

Unfortunately, our stay ended with a very serious and distressing experience. On the morning of our departure, €3,000 in cash went missing from our room during a period of approximately 10 minutes while I was at reception returning the beach towels. The circumstances and timing raised serious concerns regarding access to our room. I immediately informed the hotel and later filed an official police report. I was extremely disappointed by the lack of concern and proactive support from the hotel management in such a serious situation. Unfortunately, that same morning, after having breakfast at the hotel and going directly to the airport, my mother became severely ill during the flight, requiring assistance from the cabin crew, medical professionals on board and emergency medical assistance. I cannot establish the cause, but the timing was extremely concerning. I am simply documenting our personal experience and the facts as we experienced them. What should have been a beautiful end to our holiday became an extremely stressful and upsetting experience. I sincerely hope the hotel takes these incidents seriously and ensures that future guests do not have to go through a similar experience.

Been 3/4 times got upgraded to 2 bedrooms which was great ,balcony was big and sunny,room was bright and lovely,we upgraded to AI which was good also bar staff were good

Just back. If you have the least trouble with mobility, this is not for you. The hills and stairs are killers! There's a lift to restaurant but it's not signposted so we found out by chance and spread the word. Only a limited number of rooms have air-conditioning so request or pay extra for it. Reception staff was very helpful when we needed a lower level room and got a change in a couple of days. Beautiful pool areas and ample sunbeds during our stay. Friend loved the food but I struggled getting anything I could eat being almost vegetarian and diabetic. I filled my stomach with stodge. The street is closed to traffic so you have to walk down to reception which isn't easy when you're going home as it's uphill. Everything you need, on your doorstep including 24 hr supermarket. Staff all very nice except very unfriendly barman. Most people were all- inclusive but we were half board. Had to pay €4.75 for draught coke which was shocking! Wardrobe far too small and first room had no drawer space. Saw lots of cockroaches, mostly dead ones as they must put killer down at night. No freezer which I really missed for our drinks.

Would highly recommend, room immaculate, food was great! Location fantastic, I will definitely return

Excellent value, staff great, food was brilliant. Pool very clean and beautiful. Our room was immaculate and cleaned regularly, bedding really fresh and changed regularly. This was my 2nd stay this year and am back in October. It's outstanding and friendly. 100% satisfaction 😃