Riu Palace Tenerife

A return visit for us to the RIU Palace. We emailed a couple of requests in advance which were kindly met. I always enjoy the half board and we had drinks daily at the Sunshine Bar, which has a great manager and team. Feels like plenty of staff about and no waiting to order drinks. We’ve been coming here a while and the sun loungers are starting to look a little tired, in need of a deep clean, with some missing small tiles in the adult pool. Small things that take the shine off a 5 star hotel. Room cleaning is excellent, management is present and visible. I do wonder about allowing the staff the option of shorts in the day when it is so very hot and they look uncomfortable. See you next year!

Riu Palace was great. Food was fantasic as usual . Housekeeping was 4 out of 5, just not up to the usual standard. Anyone thinking of going to the hotel please think of getting a taxi to and from airport. Costs about £30 but really worth it. Bus can take about an hour after drop offs, but that is after waiting for 30-40 minutes for the rest of the passengers. Also there are children at this hotel who do of course make lots of noise. However after all that I will return,great holiday.

The staff were exceptionally friendly and helpful; nothing was ever too much to ask. The hotel truly excels in cleanliness and hygiene — common areas are kept spotless throughout the entire day. (Perhaps the sun loungers outside could be rinsed more regularly on the underside.) The buffet food was tasty and offered a very varied selection every day. Krystal restaurant and the Spanish restaurant also served delicious dishes. One point for improvement, however, is that drinks were often not served cold enough. This was especially noticeable with wines by the glass, and even the sparkling wine (bottle/glas ) in the buffet restaurant. Occasionally, bottled beer was also not chilled sufficiently. Our room was cleaned very well. Regarding dress code in the restaurants, it might be better to reinforce the expectation of restaurant‑appropriate attire. It suits the beautifully set tables for dinner. I did notice a bit too many men wearing shorts, which don’t really fit the atmosphere (they are more linked to sportswear). Our thanks also go to Hotel Director Acevedo for arranging a chilled welcome drink in our room. Despite the small remarks, I still give the hotel the highest rating.

We have just returned from the most wonderful stay at Riu Palace Tenerife and it truly deserves every one of its five stars. The food alone would justify a return visit. Every meal was exceptional - high quality, beautifully presented, constantly replenished and offering a huge choice. Breakfast was fantastic, with every type of breakfast imaginable. All ingredients were fresh and premium and nothing ever ran out. One of life’s true joys was sitting on the terrace, sipping cold white wine and enjoying a perfectly cooked seafood risotto while overlooking the ocean, looked after by dedicated and genuinely friendly staff. We also loved the Greek restaurant, where we seared our own steak at the table - such a fun and memorable experience. The Krystal Restaurant was another highlight, with thoughtful wine pairing and incredible service. A special mention goes to Jame, who made us feel so welcome and truly special throughout the evening. Our room was luxurious and scrupulously clean. The his‑and‑her sinks, generous space and the comfiest bed we’ve ever slept on made it feel like a real retreat. Returning from dinner to find the bedside lights on and the sheets turned back was a lovely touch that made the stay feel even more indulgent. The pools were spotless and beautifully maintained and the gardens were clearly cared for with ongoing attention to detail. The adults‑only pool was a peaceful addition. There were plenty of sun loungers, although many guests did reserve them early and leave towels on them all day, which wasn’t monitored by staff. Still, reclining on a lounger with a glass of sangria and delicious bar snacks was one of the highlights of our holiday. Staff worked incredibly hard in all areas: cleaning, tidying, replenishing - and always greeted us with a friendly “olé” as we passed. Their warmth and professionalism were evident everywhere. The gym had everything we needed, although the lack of air conditioning made longer workouts difficult; stepping outside and feeling the cool air was quite a contrast. It’s the only small improvement we could suggest, as I do like to work out on holiday to balance all the delicious food. The surrounding area is lovely, with a short walk to a shopping centre, supermarkets and charming tavernas lit with twinkling fairy lights at night. The promenade was perfect for a nightly stroll, and many guests enjoyed running along it each morning. The manager was visible around the resort, greeting guests, which was reassuring and showed real pride in the hotel. Reception staff were knowledgeable and impressively switched between Spanish, German, Dutch and English with ease. Entertainment was a nightly event, with soloists and duets providing a relaxed atmosphere. A special mention goes to Comical Symfunny, who made us laugh and cry with their incredible vocal talents - their rendition of Time to Say Goodbye was unforgettable. Thank you to all the hardworking and professional staff who made this holiday so perfect for our family. We would love to return.

Gorgeous hotel in a beautiful location with direct access to Playa Del Duque Norte beach. All the staff at the hotel are hardworking and friendly. My husband uses a mobility scooter and he had no problems with access around the hotel. We never waited long for a lift and there are many ramps. We were in a partial sea view room no 515, large room with settee and large balcony, lovely view of the sea and towards Porto Colon harbour and Playa De Las Americas. The restaurant were very accommodating for my husband. They had reserved tables near to buffet. The waiting staff were all so friendly and helpful. We found the food was fabulous. So much choice and always hot. They catered for all tastes, Continental breakfast, full English, cold meats, cheese, salmon, pancakes, churros, pastries, cereals, granola, porridge, breads, jams, Nutella, peanut butter, yogurt, nuts, fresh fruit. Juices, smoothies, Cava. Coffee and tea are brought to the table. Evening meals again so much choice. meats, salad, vegetables, pasta, pizza, fish, sushi, even caviar, I am a fussy vegetarian and always found many choices. Deserts all gorgeous, cakes, selection of ice creams, cheeses, nuts, fruit. We found the entertainment pretty good. The shows were held on the top floor with a gorgeous view. The bar staff were attentive. I found the drink prices quite comparative to local bars. The only negative would be the reserving of sunbeds by many selfish people who don’t use them for hours on end. The hotel needs to enforce the rule of no reserving allowed. Many times we had to look for a pair of sunbeds. Many unoccupied but covered in towels. So frustrating! This end of Costa Adeje is a lot quieter than further up the coast with a handful of bars, restaurant’s and shops within a few minutes walk. The more livelier area is about a 20-25 minute walk. We hope to return to this hotel in the future.