Alua Tenerife

I previously wrote a review on this hotel, back on May. There were positives and negatives. I am very surprised that for a hotel if this size, and given the amount of staff behind reception/check in desks, none of them can be bothered to acknowledge my review - whether positive or negative. Not only mine, but they never seem to acknowledge any reviews. I think this just sums up a “couldn’t care less attitude, we’ve had your money, get on with it”

Arrived 30 minutes before check in so was told I could leave my bags at reception and go for lunch! After lunch our room was ready with a plate of fruit for us! Room was grand with good size balcony! Pool area is large with plenty sun beds pool side and more up some stairs on another level that are a bit quieter! Restaurant was great, plenty variety and always fresh meat getting cooked. Room cleaned every day to a high standard. Don’t believe anyone saying you get treated differently if you speak English, some staff find it difficult to understand you but always persevere to try to. Would definitely stay again and return with the kids! Nice beach 5 minutes walk away and loro park 10 minutes walk away!

This hotel exceeded my expectations. It is beautiful, modern, newly renovated, and surprisingly spacious. Even though the hotel is quite large and there are many guests, everything feels very well organized and runs smoothly. The rooms are spacious, beautiful, modern, and exceptionally clean. The dining area is also very spacious, and even when it is full of people, it never feels chaotic or overcrowded. The staff are efficient and everything is kept clean and well maintained. There is no mess or confusion anywhere, and the whole hotel has a very organized and well-managed atmosphere. Overall, I was really impressed with the quality, cleanliness, and how smoothly everything works despite the size and number of guests. A really beautiful hotel that definitely exceeded my expectations.

We booked a one-week all-inclusive holiday including flights through Lastminute.com for around £1,300. Having read some negative reviews beforehand, we were a bit nervous, but those worries quickly disappeared. This hotel is fabulous, and the facilities clearly justify its 4-star rating. Food & Drinks The food was hot, tasty, and served throughout the day. My only minor critique is that leftover hot breakfast items are moved to the snack bar after breakfast—I'm not sure keeping them warm for that extended period is ideal. However, the afternoon snacks made fresh to order were great (burgers, chips, hot dogs, salad, and cakes). The all-inclusive package is very generous, featuring three separate bars and including branded premium spirits like Smirnoff and Gordon’s. Rooms & Cleanliness The hotel is exceptionally clean overall. The rooms are clean and modern, and while the air conditioning units are on the older side, they are fully functional. Housekeeping staff were always polite, friendly, and hard at work. Staff & Service While housekeeping was fantastic, the bar staff generally let the side down a bit—many came across quite grumpy. The exceptions were a few of the girls and a young chap named Pablo, who were lovely and provided great service. Facilities & Pool The main pool area could do with some minor maintenance, as quite a bit of the painted lining is chipped, but it didn't ruin our enjoyment. Entertainment & Hotel Concept (TUI Club Lookea) The entertainment receives a lot of criticism online, but there is important context to understand: the hotel operates as a TUI Club Lookea destination. This is a French-branded holiday concept, meaning activities and entertainment are primarily presented in French for French-speaking guests who pay a high premium for the service. While non-French guests aren't excluded, the language barrier is obvious. We did notice some rude behavior from some of these holidaymakers at mealtimes—pushing in front of queues (even ahead of children) and hoarding food (like one guest taking six steaks at once!). Despite the minor downsides with pool paint and language dynamics, the overall experience and value for money were outstanding. We would definitely recommend it!

The cleaning was disappointing. Mirrors were often not cleaned. We also noticed that cups were washed only in the bathroom sink using non-potable water. We found this particularly unpleasant and concerning from a hygiene perspective. The hotel is a reasonable distance from the centre and also close enough to Loro Parque. Unfortunately, the beach directly in front of the hotel is full of seaweed, which makes it less pleasant for swimming. The overall atmosphere was not particularly pleasant. The hotel did not feel like a place we would want to return to. The beds were on wheels, so they moved even with the slightest movement during the night. They were also quite worn out and uncomfortable. This significantly affected the quality of our sleep. The Wi-Fi connection was also unreliable and frequently dropped out, which was quite inconvenient. Considering the price and the overall quality of the accommodation and food, we did not feel that the hotel offered good value for money. The swimming pool is very small and quite cold. It is only open until 7 PM, which is rather limiting, especially when you want to relax by the pool in the evening. The sun loungers are also mostly reserved from early morning, making it difficult to find a free one later in the day. Dinner was another major disappointment. With half board, you are entitled to only plain water with your dinner (other drinks have to be paid for separately). On many evenings, there was also very little to choose from apart from frozen pizza and fries. The desserts were good, but unfortunately, you cannot really make a proper dinner out of desserts. overall: Unfortunately, we would not choose this hotel again. The uncomfortable beds, disappointing cleanliness, cups being washed with non-potable water, limited dinner options, having only plain water included with half board, small and cold swimming pool, early pool closing time, difficulty communicating in English, and seaweed-covered beach made the stay much less enjoyable than we had hoped. The location and desserts were probably the best things about the hotel, but they were not enough to make us want to return.