San Cassiano Residenzia D Epoca

Location was good, rooms nice (old fashioned & some broken tiles on floor) bathroom was old fashioned but all clean & working. Most the reception staff were lovely, specially Sergio who upgraded my room for free! Fabio who was on reception the next day/night was the rudest man I’ve ever met, I asked for another room key & I was met with aggression and rudeness. The next day my air-con wasn’t work (it was 31 degrees) I went to reception and Fabio’s response was “it must be something YOU’VE done!!” Which it absolutely was not. There is no need for rudeness, he ruined the stay for us (5 of us) after we paid a lot of money to stay here!

Stayed at this hotel for three nights. As mentioned in previous reviews, it is a pretty basic hotel. Our room was very small with a tiny bathroom. The location was excellent with some great restaurants nearby. Had a very small outside deck where you could have a drink (if you were able to get a table). Also has a boat dock if you get a water taxi (which we did).

Fantastic break this was our first time to venice, we picked this hotel due to its location and small jetty area. The shared water taxi we booked dropped us off and picked us up from the jetty outside the hotel, Fantastic experience! It was perfect to sit having a €5 aperol spritz, watching the boats go by. We were in a double Superior room, it was large and had great air conditioning. The paint was flaky in the bathroom, and the room walls were grubby in places. Its in a good location to explore venice. We managed to get 1 of the 2 tables on the outside balcany while having breakfast a few times, but it can get a bit warm. We didn't put our mosquito deet spray on the first night and got bitten sat outside, so make sure you have some. One of the staff took our suitcases upstairs on arrival, and put them into the taxi when we left. If you wanted a drink from the bar, if unattended the front desk staff would get a member of staff to serve ,or if it was later on, serve you themselves. Great service and friendly. We would definitely stay here again if we came back to venice.

This hotel was booked as part of a package and with that in mind we really didn’t know what to expect. The hotel is in a fantastic location right on the edge of the Grand Canal and we arrived by water taxi. Step out of the boat onto a pontoon and into the hotel. The building is full of charm. We were welcomed warmly on arrival and were given a beautiful room on the first floor which overlooked the canal. The decor is interesting and varied with items dating back centuries. The bed was large and comfortable and the hotel quiet. The staff were all very pleasant and helpful. We were celebrating our wedding anniversary and were treated to a nice bottle of bubbly which was a lovely surprise. We stayed two nights and each morning the breakfast was varied and substantial with something to suit all palates. It’s an easy walk from the hotel into the Venetian centre and all the touristy bits are fairly close. All in all I great start to the holiday and if we return to Venice this is where we will be staying.

The hotel is in a great location, however it is a very basic hotel. Room needed a bit of paint and a clean. Walls were dirty. The house keeping team made the beds daily, but didn't refill soaps, shower gels on wall as they were empty. Reception staff were friendly & helpful & the breakfast team were too.