Tre Archi

On arriving after my partner surprised me for my 50th I was really excited to be here. That didn’t last long. We were checking in and told after one night we need to move to another room, after upgrading to a superior room. We got to our room and when entering the room we had Ben out in to had another 3 beds made up and into what I can only describe as a corridor. On closing the curtains they looked like they had been eaten by something and didn’t close. On waking I had to wait half an hour for the water to heat up. The shower didn’t work properly and had too much limescale on the heads of the shower. There was no plug cover for the shower tray and the ceiling was mouldy. While in the shower my partner found a bed bug on the duvet and then checked the matteress which he found more. Breakfast wasn’t great either a tiny room crammed in and was very congested. On returning to the hotel later that day we decided to confront the staff on reception showing him the photos and videos. He was apologetic and told us because we had booked through love holidays we would call us about our refund. We are still waiting for the call back and have now complained to love holidays. We had to then find another hotel and pay for that leaving us £300 out of pocket. On returning to uk we had to steam clean all of our clothes and bags to ensure we didn’t contaminate our house!

Good breakfast, great staff, wonderful housekeeper, bit small rooms but price appropriate.

Positives: hotel location, it's in a lovely quiet area. Nothing like pictured on the website. Our twin "room' was smaller than a box room, it would be better suited to being a storage cupboard. We were told when we raised concerns this was the upgrade. I'd hate to of seen the downgrade! The only other room we could be offered was a shared double bed with reduced head height in the loft during a 30 degree heatwave with no air-conditioning. One bed had a headboard. The other was a fold out bed no headboard. One pillow each, apparently there were no other pillows available because the hotel was full. The room was full of insects, we were graced with the company of mosquitos and spiders throughout the stay. The there were only 2 plug sockets was being used by the TV which was hanging off the wall. Likewise the shutter doors were hanging off with screws sticking out. The shower was hanging off and the hairdryer was also just hanging around. The curtains didn't shut and had holes eaten through them by bugs. It was grim! Breakfast was bad. But better than the room. Staff were a mixed bag, some were pleasant, others clearly didn't wish to be there. Avoid like the plague, especially room 218.