Riu Reggae

Good location for the most part. Close enough to the airport your not in a car for an hour to get there. Atmosphere reminds me of the ghetto from most cities. Very low class. Entertainment is almost nonexistent. We travel 10-14 weeks a year normally and this is probably the worst resort we have been to in year for daily entertainment. Room are clean and avg however the bed is like sleeping on a block of rock its so hard. Noise in the halls from the low class travelers is crazy as it just echoes and gets louder as it travels it seems. Yelled out to respect other guests many times without results. Service at the bars and restaurants was very good. The highlight of the trip was actually the food. Lots of options and very tasty compared to other resorts we have been to.

I came to this resort to celebrate my 50th birthday. I was so excited and was ready for all the shenanigans . Now upon pulling up it looks a little outdated and needs a little rehabbing. But once inside the ambiance is a vibe although still a little dated. We were greeted by baggage handlers and a margarita. Check in is at 3pm. The staff will provide tags for luggage to remain in lobby until room is ready. The attendant will offer to transport bags to room however it’s honestly quicker to do it yourself so we did. Rooms were decent, nothing extravagant. They do not place liners in the trash cans. Do not expect to stream your favorite movie while getting dressed. There is no streaming from the television only satellite tv which does not work. Make sure you do not get make up on the pillow case, they will charge you. Do not vomit on the floor and it splash… they charged me $150 for a bed skirt $15 for a wash cloth and $45 for a top sheet. Food is mid…. Cheat code is to get there as soon as the buffet opens so the food is hot and better selection. I am vegan so I did speak to the chef regarding options and seasoning of the food. I do feel like after I spoke with them they made an effort to improve. I feel the majority of the staff works very hard to ensure a great experience. But a few are just blah. I watched a lady making quesadillas with her bare hand like it was nothing. She bare handed grabbed each tortilla spreaded the cheese and flipped each one with her hands. Not kidding ! I visited Kulinarium because they had tofu with quinoa on the menu. I ordered 2 so that I could consume one at that time and one later. The server brought 1. I asked about the second serving and the waiter stated the chef didn’t have more tofu lol…that was a lie. The tofu and quinoa was good. The rest of the food including the salad was disappointing. Most of them do not believe in seasoning….sometimes a little salt and pepper cal go a long way but there was none of that. Like I said get there early to the buffet, I feel that did improve throughout my stay. I gave this resort a 4 star because the entertainment is lit!, ….after everything that pissed me off the entertainment made up for it. The 4 rating alone should give you an idea of the fun we had despite the negative things I’ve stated. I wanted to be as transparent as possible.I would return.

Unfortunately, our experience at this Riu was disappointing compared to other Riu locations we’ve stayed at. Most staff were unfriendly, especially at check-in, where we felt unwelcome and rarely received a smile or friendly greeting. The lunch buffet service was particularly poor. After seating ourselves, we waited to be greeted or asked what we wanted to drink. Although a waitress eventually came over, we were never checked on again, while staff were often huddled together talking instead of attending to guests. We found the service rude and inattentive, especially considering tips are customary, yet the service did not feel deserving of one. There was also little to no drink service on the beach, and the lack of umbrellas next to the beach chairs was very inconvenient. Our room phone did not work for the entire stay despite reporting it multiple times, forcing us to go downstairs whenever we needed housekeeping or the front desk. The hotel having only one elevator was another major inconvenience. While there are stairs, they are not practical for guests with knee or mobility issues, making the resort difficult to navigate and not very accessibility-friendly. Overall, the lack of hospitality, attentive service, and basic conveniences was disappointing, particularly compared to our experiences at other Riu properties.

I stayed at RIU Reggae from 25 October to 3 November 2025, arriving before Hurricane Melissa and remaining at the resort through the hurricane and its aftermath. I want to be clear that I do not blame RIU for a natural disaster. My disappointment is with how the situation was communicated and managed once the hurricane had passed. Before the hurricane, communication was reasonably adequate. However, from 29 October onwards, it deteriorated significantly. Guests had been told we would be checked on and informed when it was safe to leave our rooms for breakfast, but this did not happen. I was left to determine for myself when it was safe to leave my room, which was extremely unsettling as a solo traveller. There was very little clear information about what was happening. We received limited updates about meals, hotel operations and safety. There was no guidance about how to contact family when mobile signal and Wi-Fi were unavailable. I later discovered independently that RIU Montego Bay had connectivity, but this was not communicated to us. Water supplies became restricted without clear communication, and bottled water that had been promised to rooms was not delivered. When generator power subsequently failed, communication became even more limited. I also experienced problems with my room. My balcony became unusable because of a strong sewage smell and was covered with red ants, including an active nest. My room key repeatedly malfunctioned, which was particularly concerning as a solo traveller. On occasions, staff needed to pass through my room to access other areas of the building, which added to my concerns about privacy and security. Understandably, many of the hotel's facilities were unavailable following the hurricane, including the beach, pools, gym and entertainment areas. I completely understood that these things were outside the hotel's immediate control. What I found difficult was the lack of clear communication about what was available, what we could expect each day, and what support was being provided while the resort was operating under these circumstances. I do want to acknowledge the frontline staff who continued working in extremely difficult circumstances. Some staff members were kind and did their best under very challenging conditions. My criticism is primarily about the overall communication and management of the situation. After returning home, I made a formal complaint to RIU and requested a full refund and compensation. Following several exchanges, RIU provided its final response in January 2026, refusing my request. I received no refund or compensation whatsoever. Since then, I have found public accounts from other Riu Reggae guests affected by Hurricane Melissa, including one guest who states that RIU told them a full refund would be processed. I cannot comment on the circumstances of that guest's case or whether they ultimately received it, but this understandably made me question why my own experience was treated differently. Hurricane Melissa was an exceptional event, and I appreciate that there were circumstances beyond the hotel's control. My disappointment is not that a hurricane happened. It is that, during the aftermath, I did not feel adequately informed, supported or reassured, and ultimately felt that the seriousness of my experience was not reflected in RIU's response to my complaint. I hope RIU learns from this experience and improves its communication and crisis procedures for future guests.

Truly reccomend RIU REGGEE Hotel Montego Bay Jamaica ! Brillant delicious cousine , lovely guest service global class , fantastic atmosphere and Phennomenal global class Live Shows of brillant Jamaican beautiful , talented Phennomenal dancers and singers ! I can only say wow ! Patrick Texas Polish American Certified Video Clip Dancer trainer by Travis Payne Michael Jackson Choreographer who perform with Michael Jackson in 2008 in Staples Center Los Angeles with his dancers and in Movie Michael 2026 and with Whitney Houston , Tina Turner with their dancers in 2009 ,2010 and with Beyonce Cowboy Carter with her lgbt dancers and also with Justin Bieber , with Pink , with Taylor Swift , with Lady Gaga , with Madonna and as singer SLS R&B Music Artist in Americas Got Talent , American Idol , NBC The Voice , Got Talent Poland TVN , Hollywood Hard Rock Cafe Los Angeles , Viper Room Club Johnnie Depp Los Angeles and as extras in Hollywood Movies Michael , Barbie , Elvis , Joker , Beetlejuice , Wakanda Black Panther , Roofman , The Odyssey , The Dog Stars as extras for Warner Bros Studios , Universal Studios Hollywood and as dancer with Madonna with her lgbt dancers in FIFA World Cup Final Half Time Show MetLife Stadium New Jersey 19/07/2026 New York