Riu Reggae

Unfortunately, our experience at this Riu was disappointing compared to other Riu locations we’ve stayed at. Most staff were unfriendly, especially at check-in, where we felt unwelcome and rarely received a smile or friendly greeting. The lunch buffet service was particularly poor. After seating ourselves, we waited to be greeted or asked what we wanted to drink. Although a waitress eventually came over, we were never checked on again, while staff were often huddled together talking instead of attending to guests. We found the service rude and inattentive, especially considering tips are customary, yet the service did not feel deserving of one. There was also little to no drink service on the beach, and the lack of umbrellas next to the beach chairs was very inconvenient. Our room phone did not work for the entire stay despite reporting it multiple times, forcing us to go downstairs whenever we needed housekeeping or the front desk. The hotel having only one elevator was another major inconvenience. While there are stairs, they are not practical for guests with knee or mobility issues, making the resort difficult to navigate and not very accessibility-friendly. Overall, the lack of hospitality, attentive service, and basic conveniences was disappointing, particularly compared to our experiences at other Riu properties.

I stayed at RIU Reggae from 25 October to 3 November 2025, arriving before Hurricane Melissa and remaining at the resort through the hurricane and its aftermath. I want to be clear that I do not blame RIU for a natural disaster. My disappointment is with how the situation was communicated and managed once the hurricane had passed. Before the hurricane, communication was reasonably adequate. However, from 29 October onwards, it deteriorated significantly. Guests had been told we would be checked on and informed when it was safe to leave our rooms for breakfast, but this did not happen. I was left to determine for myself when it was safe to leave my room, which was extremely unsettling as a solo traveller. There was very little clear information about what was happening. We received limited updates about meals, hotel operations and safety. There was no guidance about how to contact family when mobile signal and Wi-Fi were unavailable. I later discovered independently that RIU Montego Bay had connectivity, but this was not communicated to us. Water supplies became restricted without clear communication, and bottled water that had been promised to rooms was not delivered. When generator power subsequently failed, communication became even more limited. I also experienced problems with my room. My balcony became unusable because of a strong sewage smell and was covered with red ants, including an active nest. My room key repeatedly malfunctioned, which was particularly concerning as a solo traveller. On occasions, staff needed to pass through my room to access other areas of the building, which added to my concerns about privacy and security. Understandably, many of the hotel's facilities were unavailable following the hurricane, including the beach, pools, gym and entertainment areas. I completely understood that these things were outside the hotel's immediate control. What I found difficult was the lack of clear communication about what was available, what we could expect each day, and what support was being provided while the resort was operating under these circumstances. I do want to acknowledge the frontline staff who continued working in extremely difficult circumstances. Some staff members were kind and did their best under very challenging conditions. My criticism is primarily about the overall communication and management of the situation. After returning home, I made a formal complaint to RIU and requested a full refund and compensation. Following several exchanges, RIU provided its final response in January 2026, refusing my request. I received no refund or compensation whatsoever. Since then, I have found public accounts from other Riu Reggae guests affected by Hurricane Melissa, including one guest who states that RIU told them a full refund would be processed. I cannot comment on the circumstances of that guest's case or whether they ultimately received it, but this understandably made me question why my own experience was treated differently. Hurricane Melissa was an exceptional event, and I appreciate that there were circumstances beyond the hotel's control. My disappointment is not that a hurricane happened. It is that, during the aftermath, I did not feel adequately informed, supported or reassured, and ultimately felt that the seriousness of my experience was not reflected in RIU's response to my complaint. I hope RIU learns from this experience and improves its communication and crisis procedures for future guests.

Truly reccomend RIU REGGEE Hotel Montego Bay Jamaica ! Brillant delicious cousine , lovely guest service global class , fantastic atmosphere and Phennomenal global class Live Shows of brillant Jamaican beautiful , talented Phennomenal dancers and singers ! I can only say wow ! Patrick Texas Polish American Certified Video Clip Dancer trainer by Travis Payne Michael Jackson Choreographer who perform with Michael Jackson in 2008 in Staples Center Los Angeles with his dancers and in Movie Michael 2026 and with Whitney Houston , Tina Turner with their dancers in 2009 ,2010 and with Beyonce Cowboy Carter with her lgbt dancers and also with Justin Bieber , with Pink , with Taylor Swift , with Lady Gaga , with Madonna and as singer SLS R&B Music Artist in Americas Got Talent , American Idol , NBC The Voice , Got Talent Poland TVN , Hollywood Hard Rock Cafe Los Angeles , Viper Room Club Johnnie Depp Los Angeles and as extras in Hollywood Movies Michael , Barbie , Elvis , Joker , Beetlejuice , Wakanda Black Panther , Roofman , The Odyssey , The Dog Stars as extras for Warner Bros Studios , Universal Studios Hollywood and as dancer with Madonna with her lgbt dancers in FIFA World Cup Final Half Time Show MetLife Stadium New Jersey 19/07/2026 New York

I stayed at the reggae for a week now I’m the kind of traveler that like to hangout in my room during downtime. My room was 1129 I was facing a fence but I can also see a part of the ocean which was nice. There people walking the border line of the property asking people for stuff beer, water WiFi you name it he’s begging for it. I brought it to the front desk because he was literally outside my room trying to talk to some girl for at least 4 hours and got nowhere. The staff seemed pretty use to this complaint and asked if I wanna change room. No I do not first of all why is there no security walking the perimeter knowing this man be out there every morning and every night. So it you wanna avoid this stay off that line so you can enjoy your balcony in piece like I couldn’t. Not only is he begging his trying to talk to females the girl next to me was only 19 and he was trying to talk to her. Then on my other side he’s yelling in the morning trying to get a female attention while I’m trying to sleep it was early o clock and I gotta hear this noise.

We stayed at RIU Reggae in Montego Bay from August 17–24, 2026, and overall had a great time — until clothing went missing from our room on our second-to-last night. On the evening of 08/23, we returned from events on the property to find that several items of clothing were missing. Nothing was misplaced or left elsewhere — they were gone from where we'd left them. The frustrating part was that when we reported this to staff right away, the response felt more like a formality than a real investigation. To file an official police report, we were told we'd need to travel several miles off property—with no safe or reasonable way to get there, we didn't feel comfortable making that trip, especially at night in a country we don't know. As of writing this review, we have not received any resolution or compensation, despite filing a complaint, calling corporate, and everything else we were instructed to do. For a resort at this price point, we expected a more serious response to a guest reporting stolen property. Advice to guests: be careful of what you leave in the room and account for everything.