Jalsa Beach Hotel & Spa

We stayed at Jalsa Beach Hotel & Spa for a family gathering, and it exceeded our expectations. Nestled in the quieter, tranquil northeast coast of Mauritius, it’s the perfect spot if you want to escape the crowded tourist hubs and enjoy genuine peace and quiet. From the moment we checked in, the service was outstanding. The team goes above and beyond to make you feel welcome. The entire property, including the stunning outdoor pool and beach area, is beautifully maintained. Relaxing on the sun loungers by the pool bar. The views of the turquoise lagoon are absolutely breathtaking. Because the hotel has its own direct beach access, it felt very private and serene. They also offer great water sports options right on-site. The buffet restaurant did not disappoint. There was a great variety of freshly cooked dishes, blending local Mauritian flavors with international choices. Our room was clean, spacious, and equipped with great air conditioning to keep us cool. Thank you to the Jalsa Beach team for making our holiday so memorable. We will definitely be back. P.S. Special thanks to Mr Diresh and his team including the chefs. Mr Adeep and the young trainee girl from the Front office. All distinguish team members of FOH and BOH doing their task with passion. Regards from Rukunny, Ragen and Yashmit Family.

The food was good, although the variety was very limited. The place itself was clean, and the atmosphere was pleasant. A special mention to Priyanka at reception, who gave us a very warm welcome. She was extremely kind, attentive and welcoming. The young lady at the bar was also lovely and deserves recognition for her service. Unfortunately, the experience went downhill after that. The rest of the staff seemed completely indifferent. Nobody greeted us or made any effort to attend to us. We were practically left on our own, with no sense of hospitality or customer care. The spa experience was the biggest disappointment. There was only one staff member available, despite there being three of us expecting full-body massages. We ended up not receiving our massages at all! The entire situation felt as though we were asking for a favour rather than paying customers. The attitude was unwelcoming, and we were made to feel like we didn't belong there. Overall, the facilities, cleanliness and atmosphere were good, but customer service seriously needs improvement. Staff training in hospitality, professionalism and customer care is essential. A beautiful place alone is not enough to create a good experience; the way customers are treated makes all the difference. Thank you to Priyanka and the lady at the bar for being the highlights of an otherwise very disappointing experience

It was a wonderful two nights' stay, very quiet and peaceful atmosphere, room was super clean and comfortable, friendly and helpful staff, delicious food. Special thanks to Janishta who was very attentive to our needs.

Absolutely amazing place to stay. Room was perfect, cleaned extremely well, daily, towels changed despite a water shortage in the country. Jenny, who oversaw the day to day running of the hotel, was fabulous. She checked with me every morning that the evening buffet was suitable for my difficult dietary requirements and separate food was cooked for me on the couple of occasions it was not. All staff were attentive and caring under Jenny's guidance. Pool good, beach attached to the hotel was lovely and peaceful. Plenty of sun loungers, pool towels provided. Packed breakfast available for early trips.

A big thank you to our Jalsa Beach hotel family for another amazing stay with you. The staff go above and beyond and always have a welcoming smile and cheery hello, a special mention to Manesha, Darmesh, Vanesha, Shania and Deepa, too many others to mention but you're all great. Also thanks to Rama our rep at Mercury holidays, nothing is too much trouble. The management continue to make improvements to the hotel to make the guest experience better each year. If you haven't booked all inclusive a car is recommended as there are no shops or restaurants within walking distance. A perfect resort if you don't want to stay at a large hotel where you just become another number. We're already counting the weeks until we return again next year. ❤️