Bahia Principe Escape Sian Ka'an

Had a lovely holiday, room was nice. Only thing was my AC unit was dripping so I had to put a towel on the floor! buffet breakfast was really good of selection, dinner and lunch not so great! but the hotel is beautiful.! Pools are nice and relaxing, get a little train to the other resorts, which I went to. lots of wildlife to see and I would come here again, I did prefer the tequila Hotel, but depending on price I would go to either

I am currently staying at Bahia Principe Luxury Sian Ka’an, and unfortunately, this will be my last trip. My disappointment goes back to 2024, when I experienced what I considered discriminatory and unfair treatment. The experience was so upsetting that I decided not to return in 2025. I eventually gave Bahia Principe another chance, hoping things would improve. Unfortunately, things have only got worse since the Hyatt takeover. Loyalty points and benefits have been lost, with no meaningful gesture towards long-standing loyal customers. The buffet remains practically the same, and the number of à la carte restaurants available to Sian Ka’an guests has been cut in half. So where is the promised upgrade? Customers are losing benefits and services, not gaining them. This is not an upgrade. It is a downgrade. After years of loyalty and so many disappointments, I am done. I will not be coming back, and I cannot recommend this resort anymore. Loyalty works both ways. Bahia Principe and Hyatt seem to have forgotten that.

Just returned from a wonderful week at this resort :) we stayed from Oct 25th to Nov 1st 2026 . I have to say everything ran smoothly except 1 small hiccup we originally started in building 36 but had no cold water . But this issue was fixed very quickly as we got moved to building 26 which was in the main section right across from snack bar 🍸. This was our second stay at this Bahia complex first time since Coba in 2023 . The staff was a perfect hit from the entertainment staff always keeping people entertained if u wished to be ,bar staff super friendly as well always serving with a smile ,awesome maids keeping the rooms nice and tidy restaurant staff and so on just too many names to mention. On a side note My gf and I had a great experience at the spa getting a great massage super worth it The food and drink options absolutely amazing had some great new drinks made up by bartenders. Food so many choices definitely would not go hungry here :) In short we would definitely return again :)

Staff always welcoming and making great cocktails in the lobby

Edwin at the majordome service was perfecly helpfull ! Give us help and explain us the main site ! Tanks to Sian Ka’an at Bahia Principe by Hyatt