Cancun Bay Resort

We are still here but this has honestly been the best holiday. Its my first time to Mexico but I will definitely be back and would recommend this hotel in a heartbeat!. Angel from entertainment made the day time! Interacting with everyone, music, volleyball, banter and loved winning the Disney Pictionary. Shame the winnings was a tequila shot though lol Food was good also. A range of different dishes too. Different themes nightly. Pools and bars were good too. Entertainment in the evening was fantastic too. MJ tribute and Pop Dance troupe were incredible! Location is perfect too. When we arrived they put us in a double instead of a twin however without making much of a fuss they upgraded us to a twin junior suite for no additional charge, what service! Only faults I would say would be the smell of seaweed but that can't really be helped, at least they clear this from the beach after all. And the sea hammocks that were advertised were not there our entire stay, which was a little disappointing. Other than those points everything else was amazing. And again Angel was honestly the best! #nevergoingtogiveyouup!

What a fantastic time we’ve had at this hotel! We arrived as a party of 10 to celebrate my father’s 60th birthday and from day 1 the one thing we cannot fault is the staff! All the restaurant, bar and housekeeping are exceptionally friendly, polite and accommodating! But one name that definitely needs to be mentioned is Angel who runs the pool activities and sometimes the evening entertainment! Every day he would walk around the pool and check in with every guest ensuring that they’re okay! On the day of my dad’s 60th Angel went out of his way to ensure that his day was perfect, arranging for shots and a cake to be presented whilst we were all at the pool! He has been an absolute pleasure to be around and he deserves all the praise that I give and that countless others have given too! We leave on Wednesday but we’ve had the most wonderful time so far! Well worth the visit and more!

Marvelous place and time had by me and my wife...really friendly staff...top waiters especially Ivan who looked after us like royalty! Excellent experience

It was amazing for me Angel Ivan and Dylan they where the best for me

Alberto and Ivan are the best people for any advice Alberto is professional with food service Ivan is very helpful with any housekeeping stuff