Dreams Tulum Resort & Spa

Lied to from the start. We traveled to dreams to attend a wedding and in part, celebrate our own honeymoon. I i’ve been looking at this property for years and was very excited to stay in the location. upon arrival, they let us know that the room category we booked was not available because there’s construction that hadn’t been finished. Come to find out every single person in our group got bumped down a level because the rooms were not available and over half the resort is currently under construction. none of this was relayed to anyone prior to arrival. Literally half the resort was under renovation. this would include restaurants bars, and over half the rooms . room cleanliness was moderate. There was plenty of mildew in the shower and the shower itself would leak on the bathroom floor and flood underneath the vanity time. add in an initial layer of construction dust all over the floor. the only compensation offered to us was the price difference between the category we booked and the category we stayed in we were able to convince them for a comped Bali bed but the day we went to use it, the beach Butler would advise that the preferred club concierge had made a mistake and they weren’t aware of it. It was always difficult just get the level of service we thought we booked. overall food experience was moderate. Some things were good while most of it lacked flavor or just too salty overall. sit down services are slow and each meal will take easily an hour and a half. the bartenders would do their best and would always provide a good experience, but I really left a lot to be desired considering the remainder of the resort experience. Will this resort, be gorgeous, and worth it once the construction is finished? Possibly. But I would find it extremely difficult to trust them enough to provide an honest experience for me to come back to see the finished renovation.

We had a lovely time here - the kids club is really brilliant with activities every day, a big water park with 6 different water slides in a 1.5ft pool so that even our 18 month old could go up and down on his own, and family time every day for 2 hours because our children are just a bit too young to be happy being left on their own. The staff are all so lovely throughout the hotel, making a real effort to remember our names and say hi to us. Would definitely recommend for a family holiday!

Very relaxing. Staff and entertainment were excellent! Food was good. Went for a wedding and it was a beautiful and unforgettable experience.

Gaby and I have visited Dreams Tulum seven or eight times since 2007, and every stay reminds us why we keep coming back. The team’s warmth, the personalized service, the resort’s facilities, and Tulum’s beautiful surroundings make us feel at home. Over the years, many of the staff members have become familiar and dear faces to us. During our last three visits, we’ve enjoyed the Xibalbá Day of the Dead Festival, a spectacular celebration featuring traditional dances, acrobatics, regional folk dancing, and excellent Mexican food. For the past two years, we’ve also had the honor of serving as judges in the ofrenda competition among the resort’s different departments. It was a special experience to see the creativity and dedication each team puts into its altar. We’d especially like to thank General Manager Iván Santos for his personal attention before and during our stay, as well as Laura, Chef Nelson, Heriberta, Agustín Oy, Mr. Luis, Cristóbal, Luciano, Karina, Chef Adán, Wilbert, Santos, Reyes, Eric, Ronnie, Horacio, Josemar, Desiderio, Lisset, Paula, Nancy, Pastora, Carlos, and Daniel. Each of them helped make our vacation even more memorable. Thank you to the entire Dreams Tulum team for making us feel among friends. We hope to return soon and keep making memories in this very special place.

Food was cold and terrible. Resort under renovation and was mostly closed for us. Very very disappointing. We were there for a wedding. Date has to be changed due to staff ignorance. This cost several people money to make changes.