Hilton Cancun, an All-Inclusive Resort

The service and food in Susan was just the best, I feel it’s only that way because of the staff that was working here, so thanks to Raymundo, Geraldo, Harman, Jose and Leo for the great time we all had here.

We had a lovely stay and wanted to take the time to recognise the fantastic staff who helped make our holiday so memorable. A very special mention goes to Gadiel, the concierge, who was genuinely one of the highlights of our stay. From going above and beyond to help us source medication for our son when we needed it, to giving us brilliant recommendations and advising us where to go to experience the Day of the Dead celebrations, Gadiel was always so helpful and welcoming. What made him stand out even more was his genuine warmth. Every time we walked past, he would greet us with a smile, have a lovely chat and make us feel so welcome. His smile genuinely brightened our day, and we even found ourselves noticing when he wasn’t there! It’s those little personal touches that make such a difference when you’re away from home. We would also like to praise the restaurant staff, who were absolutely wonderful with our children. They were always friendly, welcoming, patient and attentive. Travelling with young children isn’t always easy, but the way the staff interacted with them made mealtimes so enjoyable and relaxed. They made our boys feel special, and as parents, that means so much. Throughout our stay, we encountered so many lovely people who were happy to help and always had a smile on their faces. It’s clear that the staff are a real asset to the hotel. Thank you for making our family holiday so special. We sincerely hope management recognises Gadiel and the restaurant team for their hard work and kindness. They are the people who make guests want to return

Good food, steak nicely cooked Marco was fantastic!

This was our second visit as a family in 3 years. A wonderful resort with even better staff and facilities that accommodates all ages. A huge shout out to our bartender Baldemar who has never met a drink that he can not make both non and alcoholic!

Absolutely loved this resort! The beach area is small but the pools are great with a beautiful view of the ocean. The staff, very friendly and helpful. Plenty of activities throughout the day and night. The room, clean and very comfortable. The food is the best I’ve ever had at an all inclusive resort. I came home fat and happy.