Mahekal Beach Resort

The hotel is located on a narrow beach, but has a beautiful tropical garden filled with palm trees. The whole atmosphere makes you feel like you’re on holiday! There are also a few small private beach areas. The staff are exceptionally friendly and the service is truly five-star. The rooms with their traditional palapa roofs are charming, spacious and atmospheric. However, you can see that the hotel is now around 40 years old. The bathrooms, in particular, are in need of renovation. The taps and mirrors look rather dated and should really be replaced. Everything is clean, though. The location is fantastic! The hotel is situated on Calle 38, a lovely street with some of the best restaurants. The long shopping street is also nearby. However, it is very touristy, with lots of shops and crowds. Not really our thing, but convenient if you enjoy that kind of atmosphere. The breakfast area is cosy and the breakfast selection is extensive. The hotel also offers some nice activities, such as yoga and creative workshops. Nothing too overwhelming, but it’s nice to have things to do. A few minor downsides: there can be some noise from the surrounding area, but you hardly notice it with the air conditioning on. It’s also a shame that the sunbed cushions are folded away when it rains but are not checked afterwards. As a result, they remain wet even when the sun is shining again. It would be nice if staff unfolded them and left them to dry in the sun. The gym is also missing a stationary bike. Overall: a lovely hotel with a fantastic tropical atmosphere, a great location and outstanding service. With some renovation of the rooms and bathrooms, it could truly be a five-star hotel!

Disappointing Experience with Reception Staff We stayed at this hotel as part of a group, but our room was assigned in a different area from the rooms of our friends. When my husband asked why our room was located separately from the rest of the group, the receptionist, Carlos, raised his voice and began shouting at him instead of calmly explaining the room arrangement. During the conversation, Carlos also threatened to call security. He repeatedly stated that he had not assigned us a room with the group and called our tour guide over to intervene. We found his response unnecessarily confrontational and unprofessional, especially since my husband was simply asking for clarification about our room assignment. We understand that room allocations may vary, but we expect hotel staff to communicate respectfully and handle guests’ questions professionally. Unfortunately, this experience left us with a negative impression of the hotel’s customer service. Based on our experience at reception, we would not recommend staying at this hotel.

This Hotel has lush, beautifully kept grounds, clean comfortable rooms, a few sparkling pools, great food and a super friendly staff. It's become our go-to hotel in Mexico... we've been back three times and it's always good. The spa treatments are reasonably priced as are the rooms. While the beach isn't expansive in this area in general, there are plenty of sandy spots with chairs, hammocks, even swings for sunbathing or reading. It also feels very safe. Note: No need to do the all-inclusive since there are so many great places to eat within walking distance. Also, a poolside or garden side room feels more private than a beachside room.

We had issues with check in and our room but Silvester stepped in and took care of as many issues as he could. He also showed leadership and professionalism in handling a guest who fell, making sure that her situation was properly handled. Our thanks goes to Silvestre!

I did enjoy my stay. I would maybe go back but I left some clothes behind and the hotel is saying they can’t find them. I know they are there. I want them back :(