Riu Palace Mexico

Had 10 nights of luxury when my husband and I stayed here. Everything was brand new. The room and balcony were huge. The bed was really comfortable. The mini bar and optics were kept topped up and room cleaned daily. The pools and beach area were so clean and comfortable. I dont how but they kept the seaweed away. Food was fabulous in the buffet restaurant and the speciality restaurants. Cocktails and wines were lovely. The managers should be extremely proud of their amazing, professional, kind, patient staff. Everyone were so willing to help us. Thank you all for an amazing holiday.

Great time at the Palace Mexico! This resort is immaculate, the food was great! Construction is over folks! The staff is top notch and friendly and will go the extra mile if they can’t help you. Please note that there is no gift shop at this resort, but a cute little market with a pharmacy is just a short walk away. I’m very pleased that we picked this resort for our vacation. I can’t think of one negative thing.

Returned to this refurbished hotel last 2 weeks in October. It was my 8th visit and I was slightly disappointed that despite contacting the hotel prior to my visit, my preferred room wasn’t available without an additional cost, no recognition of loyalty! The hotel is beautiful- very tastefully decorated. The bedrooms are much improved with neutral tones, a separate bathroom area, whilst maintaining comforts, but without slippers, vanity set or beach bag. Cleaning, bed and towel change were excellent, with mini bar refreshed daily. It was lovely to see the staff from previous visits, smiling and as happy as ever. Breakfast was usually served in the outdoor area- great lady- I know her name starts with F- she’s both happy and efficient. We spent our days between the pool and the beach, depending on the rain or the heat! Service on the beach is hitty missy, much better by the pool. Dedicated staff take and serve orders, as well as a trolley service- with a great member of staff who told us he loved his job, as well as Diana- always smiling. Entertainment by the pool was fun, particularly loved the foam party as well as the activities and games, music was usually good. Abraham, our friend for many years continued to provide excellent service at lunchtime- he remains a great asset to the hotel. Food was disappointing- just average. Still lots of choices, but nothing special Room service was much better , great club sandwiches! Evening entertainment was poor- the Abba show was particularly bad- hysterically so! Booked a couple of trips at the booth across the street, as well as CocoBongo with Mike, at the resort- he was so helpful- what a great guy. Coco Bongo isn’t what it was- such a disappointment- no big countdown for the show to start, some good dancers / acrobatics/ not such good music. Most of the entertainment seemed to revolve around the audience behaving rather badly- I wouldn’t return. We had a great holiday, despite regular banging, which apparently wasn’t a result of the refurbishment. Didn’t get the point of the unfortunately named addition of the Elite Club- some more personal touches but by and large, seems to include an additional underused pool, and rooms with plunge pools, for all to see. Not sure I will return to this lovely hotel- just something missing.

We absolutely loved our stay at Riu Palace Mexico in Playa Del Carmen! Massive shout out to Mario at the bar, he rocked and was hilarious! Pastor and Angel as well. Also Pamela, Marlene and Gustavo - this place really treats you well on your birthday!! The guys out front that greet you and help with luggage, everyone is so warm, helpful and welcoming. We thoroughly enjoyed the food, the pools and the beach. The place is also spotless! Can't say enough. Highly recommend and thank you to the staff! - J&L 🇨🇦

Mexic, Riviera Maya, Riu Palace Mexico October 29, 2026 - November 5, 2026 Our trip started with boarding the plane at around 9:30 am. We were supposed to take off from Montreal at 10:00 The pilot announced that there are some issues at the Cancun airport; we finally took off at 11:00 We were a group of six, we get to the Cancun airport, and one luggage for one of our friends does not arrive We leave the airport at around 4pm and we got to our hotel at around 5:30 pm (we stopped at 3 other hotels before we got to ours) We do the checkin. We had asked the following with the travel agency: Be close to our friends Have a king bed Be close to the beach A lower floor (did not know that the hotel only has 3 floors) Surprise, what we actually got was: Ground floor room Not close to the beach 2 queen beds Air conditioning not working (in our opinion, I will come back to this later) The patio door not closing completely, even when locking it We were nowhere close to our friends (each of them got a room on the 2nd floor in a different part of the hotel) We have informed the front desk of all of this and we went to have dinner. At 8:30 pm, after we came back from dinner, the issues were not taken care of. We spoke again with the front desk. they mentioned that they are fully booked (but since 5:30 people have been checking in) Our luggage was still in the lobby They have not sent anyone from maintenance to look at the door or the air conditioning not working We spoke with the manger who only gave us his first name - David - no business card offered or anything After we spoke to the manager, (8:30 pm) he said he will send maintenance. The maintenance did not come until 10:06 when I wrote this comment. My wife and I have been up since 4:00am and after 18 hours we did not need this. Hope that your experience is better, but I would not recommend this hotel (especially since it has just been renovated) and mostly for the lack of customer service and care.