Sandos Caracol Nature Resort & Water Park

nature resort, and i mean nature! rooms ok staff more than ok food is good! the sea is less ok but if this is the only negative point i will go again !!!!!!

Okish stay bit wouldn’t return Been there done it Full of roudy drunken Canadians who think they own the place esp if they are RE 2 main restaurants were open the whole 2wks stay pools not very clean staff work but not always friendly resorts very smelly in some areas due to stagnant water laying around scenery okish loved the beach bit stink because of constant seaweed issues further up by RE was a lot better kids club was fab main buffet like feeding time at the zoo Japanese restaurant our fav Italian ok Mediterranean awful service and food had to intruders enter my husband and sons room reception not helpful what so ever is nothing my kids loved the animals golf Buggies very handy and wouldn’t mind dropping you off Mexican in centre area very poorly kept and awful food sports bar ok but full of mosquitos! Cenote and jade river my husband and kids loved shop a rip Off glad I took extras sweets suncream medicines etc coffee bar in reception nice and pleasant in evenings theatre area very busy and stinks ALL MY OPINION we paid £11k family of 6 for 2wks wasn’t worth it at all. Waterpark ok but small for size of resort

Wow!! Sandos Caracol is an amazing experience! Just returned from a 7 day stay and wish I was still there! A honest breakdown; If you are a beach person, you may be disappointed. Looking onto the beach from the ocean, it's beautiful, however, there are large rocks in the water which makes it difficult to get in. Water shoes would help. Pools: we stayed in the Adults Only Section. Pool was clean, warm and lovely. Quiet music playing. Plenty of loungers. Monkeys and coatis EVERYWHERE! It was incredible to watch them frolicking!! Keep all your stuff in your beach bag! They will come right up to your chair and grab anything!! Restaurants: Long lines unless you go as soon as they open!!! Buffet had plenty of different and good food, but we waited in line some evenings for up to an hour to get in. Same for a la cartes...no reservations required, however, long lineups every day. The Adults only area has a restaurant that serves delicious breakfast and lunch but service can be slow. It took us 2 hours one day to have lunch! Japanese restaurant requires reservations...you have to line up at 4 pm everyday to reserve for the next day...we finally got in for a 9 pm sitting. It was quite good. Ultimately, there was line ups EVERYWHERE!! The lobby bar always had only 1 bartender, so it was very slow. The resort is huge with many things to see and do. I cant speak on the family section, but was told that the pool is very dirty. Ultimately, I would return and stay in the Adults only section, but if I had kids, I wouldn't hesitate to bring them here! It truly is magical because of the animals!! Day of the Dead experience was AMAZING, and the evening shows are really, really good!! I definitely would return!

Leaving today after and 11 night holiday. On a whole had an amazing holiday. This hotel is a natural nature reserve with accommodation for humans to stay within it would be my best description of this hotel. Some of the guests unfortunately made the pool area's and some of the public area's dirty and unbearable this was not the hotels fault. We can't fault the hotel staff in the slightest they work so hard and really try to accommodate you whenever they can. Lines for the buffets and A la carte's can be frustrating and getting into the Japanese is nearly impossible. ( they did suddenly have space for us if we purchased an expensive bottle of wine, we complained about the unfairness of this and it was quickly rectified by the frontdesk manager and she sorted out A la carte resivations for our last 2 nights for us at the Italian and the steak house where we had great food and amazing service) Been 3 adults travelling together (me, my husband and 18 year old son) the family eco penthouse did give us the privacy and space we needed however because we weren't staying in the adults only section ( we didn't want to all be in 1 room sharing 1 bathroom or fork out extra for 2 rooms) we couldn't use the adults only areas or resources without sitting through a 90 minute sales pitch and sharing credit card details. (We decided against this) That all said we had a fantastic time this hotel does have its faults but we found the manager on the customer service desk great and very accommodating and all the other staff amazing also. The wildlife and what the facilities that the hotel has to offer are amazing and the natural beach is gorgeous. If you want a perfect hotel with a manicured beach this resort is not for you. Is you want to feel like you have really experienced Mexico and the natural beauty and nature it has to offer then you will love it 🙌

This was our first visit staying in the family section and bringing our two girls, we also booked Royal elite. Also keep in mind that we do understand this was a busy time of the year, many people, time, and effort is needed for upkeep of such a very big resort. The cons : - first room we were given was quite disappointing, not clean, no fitted sheets on beds and the flat sheet was hardly big enough to cover the mattresses, weird dirt trail/leak from the ceiling, air conditioner hardly worked, very loud all hours of the night from people walking by, patio was facing directly into another room so close I could pretty much touch their railing. - Always long lines to the buffet unless you show up 10 minutes before it opened. - Main pools needed better cleaning and were constantly super busy - Some parts of the resort had rotting vegetation and the smell was a little too much to handle - Ocean at the main beach area still very rocky and brown - On site store is incredibly overpriced (20 usd for 2 bags of chips 😳) - El Templo was so incredibly hot that we didn’t even make it to our appetizer 😭 my 17 year old felt like she couldn’t breathe, so we had to leave. - Soft ice cream machine was always broken and closed by 5/6 everyday - Pool bars close at 5pm and there isn’t another place to get anything close by - Most bars only had one person working them, so it was often times a bit of a wait for a drink, especially in the evening at the theatre - Royal elite sales pitch, we actually were considering doing this anyway to see what the price was like compared to what we paid. They say there is no pressure, but the treatment by the staff once you say you need time to think about it completely changes. It is more than 90 minutes, so be prepared for that. Make sure what you get from it is worth two-three hours of your vacation time. They also make you bring your kids, my 14 and 17 year old were not impressed by that. I believe that had the start of our vacation was a little different we may have bought in after getting to experience what RE was like at Caracol. I also think they need to add in a few more perks of being RE to make it worth the money. A few of our pros were only because we were RE. Pros : - The animals, this is the reason I go to this resort, it’s honestly incredible to see the wildlife that lives on this resort. We had monkeys, coatis, and kinkjous on our patios multiple times a day/night. - The beautiful walking trails and forest. - It took 3 days to change rooms, but I was grateful that the resort eventually did move our room. - Our second room was very clean, every thing worked great and it was in such an incredible part of the resort that I had numerous animals visit us all day and night. - Los Lirios was very good, had a steak and potato wedges - Royal elite pool was not as busy and right by the ocean. - Royal elite beach the water was a lot more clear, hardly any rocks - Royal elite room service was very good, took about 45 minutes to come, but often was still warm and they worked with us if we wanted to substitute something. - Royal elite beds available at all of the pools - The cenote felt so good on a hot day - Day of the dead was incredible, the shows, the decorations, the FOOD, face painting, parade. It was all very well done. - The evening shows were great, so happy they have Micheal Jackson back as the last Sandos trip it was girls singing and it just wasn’t the same. All in all, it did turn out to be an amazing vacation for our family. I do wish we had those few extras days in the second room we were given, but I am grateful we at least got half of our stay in it. I probably wouldn’t go back unless I was RE as not having the room service, extra pool, extra pool side beds would have made for a much more stressful trip. I do believe that there needs to be another pool if the resort has the means to do so.