Secrets Tulum Resort & Beach Club

lAs someone who has stayed at 9 other Secrets/Dreams resorts in the last 5.5 years, I came to Secrets Tulum with high expectations and a good understanding of the level of service, quality, and overall experience that the Secrets brand is supposed to deliver. Unfortunately, this resort has been a extremelyy significant disappointment. I can honestly say that this has been the least enjoyable Secrets experiences. The overall experience simply does not compare to the other properties I’ve visited in terms of service, amenities and staff attentiveness. When you choose Secrets, you’re paying for a certain level of luxury, service, attention to detail, and consistency. So far, this resort has fallen short on all categories of those expectations. What makes the disappointment even greater is that I’m not comparing it to some random resort or expecting something unreasonable. I’m comparing it to 9 other Secrets properties where I’ve had experiences that made me want to keep coming back to the brand. Secrets Tulum has not delivered that same experience. At this price point, guests should not have to make excuses for shortcomings or feel that they’re settling for less than what the brand advertises. This resort simply is not worth the Secrets price point. I genuinely wanted to love this resort, but so far, I haven’t. I was reluctantly hopeful the remainder of the stay would improve, but it actually got worse. Based on my experience to this point, I would have a difficult time recommending it over the other Secrets properties I’ve visited. Between the rushed check-in, broken things in room, general uncleanliness of resort and lack of attention, this resort shouldnt be more than a 3.5 star or even associated with Secrets name. Secrets has set a standard through its other resorts. Unfortunately, Secrets Tulum has not lived up to it.

Overall it was an OK stay. When I first arrived, I was greeted with a cool towel and directed to the front desk to finish my check in. Laura at the front desk was great ! While checking in, I upgraded from a basic king room to a swim out room for an additional $400 USD. I was shown to my room by Sherill (I may have gotten this wrong) but she was so helpful. I let her know that I had a package that came with certain perks and when I noticed they weren't in my room she got on it right away. I appreciate her for that. As a solo traveler, I spent most of my time at the beach club and pool side. The drinks at the pools were decent. Depending who made them for you, made all the difference. Jorge and Christian at the beach club were amazing. They took great care of me while I was there each day and I appreciated that. As far as the restaurants, I can only speak for portofino, Jasmine and Bluewater grill as those were the only ones I went to. Portofino was good, and the staff was great. Gabreiel was so helpful and nice. Enrique at Jasmine was great! So nice and celebrated my birthday for me. The food was great at this restaurant and so flavorful. Bluewater grill was just ok. The soup I ordered was luke warm at best and the steak was overcooked. Check out went smoothly, I had no complaints there. My only issue is that when I got settled, I realized that some money was missing from my bag. It was in my purse which was put up and away. As a solo traveler, the room was never messy and they only had to make the bed/change sheets. No need for anyone to be near my belongings. Unfortunately, I didn't realize it until after I left but that was very disheartening to come across.

Very calm and peaceful. Not a lot of people and too much going on which is ideal for couples who want time away from noise and urban city.

We throughly enjoyed our stay at Secrets Tulum and would highly recommend to others. I’ve been to at least fifteen all inclusive resorts, and this is top two for me. When we arrived, we were greeted with a drink and a clean towel. Check in was quick and efficient. They did have us meet with the VIP experience people, offering their vacation club. We simply told them no, and there was no pushiness from their point. After this, we were taken to our room. The room: spacious, well kept, very clean. Not once did the room feel dirty. It did take a sec for the hot water to get to temp, but nothing substantial. Housekeeping generally was in the late afternoon which was at times inconvenient after coming back from the beach club, but nothing to remove stars for. Restocking the mini fridge was sparse at times, but I’m sure we could have called the front desk to ask for more drinks if we really needed to. Food: breakfast was pretty average for resorts- typically eggs, meats, fruits, pastries. Lunch at the beach club was limited but tasted great. Lunch at the poolside at the resort had many options, and all tasted great. I was impressed by each of our visits at the restaurants. The steakhouse had many offerings, and the steaks were cooked well and large. The French onion soup at the steakhouse was my favorite. The Asian restaurant had authentic flavors, and plenty of different options. The French restaurant was out of the three, our least favorite, but the filet entree was great- the apps and soups were limited from our POV. Drinks: appreciated the ability to have average priced spirits available- for me, having absolute vodka instead of a well vodka was appreciated. Servers were plentiful, and always coming around asking what you wanted to drink. Never felt pressured to tip by any of them, but they always showed appreciation for the tips they received. Beach club: Most days was an 18-20 minute ride from the resort. First shuttle is offered at 9:30 which is what we did daily. There was minimal other people at this time, and we had first pick for loungers on the beach. There is a gate/fence that separates the beach club from the beach. Many vendors at the fence line selling bracelets/clothes/food. There were two massage places on either side of the club. We did a massage from one of them- a 60 minute relaxing massage was $50 a person, much cheaper than the on site resort massage. I have had many massages here in the US, and was satisfied with this one. The other massage spot had similar pricing. They accepted cash and card (though a 5% fee for the card). The pools: there are multiple pools at the main resort, and one at the beach club. The main pool had daily activities, including water aerobics in the morning, and volleyball in the afternoon. Two of the lower level pools had their own bar, and the zen pool had waiters that walked by to get drinks. Appropriate volume of music, although there were some guests playing their own music and smoking hookah which was an inconvenience as an asthmatic (would have appreciated a staff member asking them to stop). There are roof top pools which we didn’t visit, but seemed to be a more party vibe. Excursions: we didn’t do an excursion due to shorter stay, but Amstar is available in the lobby to book. They do offer a twice a day bike ride- we didn’t do it, but knows it’s available. The resort premise: somewhat difficult to navigate, and took us a night when we arrived to figure out how to get places. Overall well kept. Overall, for the price point, we are very impressed by the food, service, and pools/beach that this resort offers, and would most definitely recommend anyone to try them out.

Jorge, Miguel and Christian, thank for impeccable service I strongly recommend this beach plaje and the secrets tulum hotels